I turn their vague feedback into clear action points by asking precise questions and summarizing what I understand. This keeps them informed while ensuring we stay aligned.

Communication is vital in any relationship. If it is possible your north start should be your RFP or something that was used to start your relationship with that client. In a day-to-day relationship formal checkpoints, with good deliverable planning and updates, documented, are a good starting point to avoid different conclusions.

Primero, busca entender el "por qué" detrás de la solicitud. A veces, las necesidades no están claras, pero si preguntas de manera abierta, puedes descubrir lo que realmente preocupa a tu cliente. Tómate el tiempo para aclarar expectativas y ofrecer soluciones efectivas. Luego, establece un canal claro para comunicar las actualizaciones. Hazlo simple y estructurado para que tanto tú como el cliente estén alineados. La clave está en mantenerlo proactivo: no solo respondas, sino anticipa las necesidades, mostrándote siempre dispuesto a ajustar según lo que sea necesario.

."I have found that consistently providing our customers with updates on emerging technologies offers significant value. This practice not only keeps them informed about the latest advancements but also encourages them to share valuable insights into their internal processes. These insights often reveal potential opportunities for future deals and strategic partnerships.

Clients asking for constant, implies many things, including communication gap between them and your business unit, bridging this gap would be key. A client may need transaction statements shared fortnightly instead of at end of month. If you have a key accounts manager attached, check if they are routinely engaging the client. Also explore if the issue of inquiry is an unresolved matter and or new incidence that requires an update. Most times clients will need regular updates for matters that have taken long to resolve.

Clients may be unsure of how to provide the necessary information or feedback. In such cases, we can offer examples or guidance to assist them in articulating their needs.

Dealing with a client who demands constant updates but provides unclear feedback? Stay proactive and structured. Set clear communication expectations by scheduling regular check-ins, ensuring updates are timely yet efficient. Use a structured format for reporting—highlight key metrics, progress, and pending actions—to keep discussions focused. When feedback is vague, ask specific, open-ended questions to clarify their concerns. Summarize their responses to confirm understanding and align on next steps. By maintaining transparency and guiding the conversation, you turn uncertainty into actionable insights.

Clarify the "Constant Updates" Demand: Schedule a meeting to initiate a direct conversation to understand the underlying information need, the frequency and the means of communication needed. Decipher Unclear Feedback: To avoid any form of vagueness, ask for specific example of the meaning of unclear feedback? Communication and Transparency: Maintain open and consistent communication with the client, even if there are no major updates. If you anticipate any delays or issues, pre-inform the client. Managing Expectations: If necessary, educate the client on the project process and any technical limitations, while being responsive, it is also important to set reasonable boundaries regarding availability and response times.