createContact

Only the VOICE, EMAIL, and TASK channels are supported.

• For VOICE: The supported initiation method is TRANSFER. The contacts created with this initiation method have a subtype connect:ExternalAudio.

• For EMAIL: The supported initiation methods are OUTBOUND, AGENT_REPLY, and FLOW.

• For TASK: The supported initiation method is API. Contacts created with this API have a sub-type of connect:ExternalTask. Creates a new VOICE, EMAIL, or TASK contact.

After a contact is created, you can move it to the desired state by using the InitiateAs parameter. While you can use API to create task contacts that are in the COMPLETED state, you must contact Amazon Web Services Support before using it for bulk import use cases. Bulk import causes your requests to be throttled or fail if your CreateContact limits aren't high enough.