Lo primero es mostrar empatía y comprensión. Reconoce la relación que tenían con el gerente anterior y valida su lealtad. Luego, enfócate en construir una conexión genuina, escucha activamente sus necesidades y demuestra con acciones que estás aquí para ayudarles a alcanzar sus objetivos, no solo a venderles. Sé transparente sobre tus intenciones y cómo planeas mejorar la experiencia. Ofrece soluciones personalizadas y mantén un enfoque en el servicio al cliente. El tiempo y el compromiso son tus mejores aliados para ganar esa confianza, ¡la paciencia es clave!

Stepping into a role where clients are loyal to the previous manager? Trust isn’t given—it’s earned. 🔹 Listen first: Understand their concerns before suggesting changes. 🔹 Show consistency: Deliver on small promises to build credibility. 🔹 Leverage past successes: Acknowledge the previous manager’s wins while demonstrating your own value. 🔹 Communicate transparently: Keep them informed and engaged. Trust takes time, but the right approach accelerates it. How have you navigated client transitions?

Ask what they loved about the previous manager. That loyalty didn't come overnight. Ensure you fully understand what the client wants, and needs. Then, deliver on time, and in full. Rinse and repeat those last two. Trust will take time, but with each successful project, it will grow.

To start with a comprehensive strategy that emphasizes relationship-building and exceptional service will be implemented. First, a structured communication plan will be initiated, including personalized outreach and express a commitment to their success. These meetings will provide an opportunity for clients to voice their expectations and concerns, allowing us to tailor our approach to better suit their needs. This engagement will be complemented by client-focused reviews that showcase our capabilities and reaffirm our dedication to their goals. Through this strategic approach, the gap created by this transition can be bridged, strengthening relationships for the future.

Transfer of Trust is key and essential in any handover during/after customer conversations I bring in the previous manager into the calls/loop and ask the manager to transfer the trust (can be crediility, authority, commitment or consistency based trust) and make the client comfortable with/around me.

Communicate. I think that's where the moat lies. Change in any form is never easy for anyone, humans create their comfort zone and don't really feel comfortable, safe, secure when that zone diminishes. Communication can help build the trust and transparency during this change. Drop them a note, call them, even if it takes to visit; visit them. It reassures you are there by their side giving them comfort and building that zone once again.

Je comprends que les clients soient attachés à l’ancien manager, car une relation de confiance s’est construite au fil du temps. Durant cette transition, je prendrai le temps d’écouter attentivement leurs attentes et préoccupations afin de mieux comprendre ce qu’ils appréciaient chez mon prédécesseur. Je serai disponible, transparent, et je leur démontrerai concrètement mon engagement à préserver la qualité du service auquel ils tiennent. En étant authentique et constant dans mes actions, je gagnerai progressivement leur confiance.

In my experience, Firstly never negate or disrespect thr work done by their previous manager. If they have commanded loyalty they have done something well to earn the teams trust. Acknowledge the same and foster a good relationship with their previous manager, if possible. Second, listen to the team - their challenges and where they need support. Openly express support in cross team meetings/ initiativea and recognise widely. If they are under pressure, take visible steps to try and reduce that. Show them the bigger picture and the role they play in it emphasising the importance of them doing their job well. These are a few tips. Things may depend upon situations but at the core of it - people want to be seen, respected and recognised.

Gagner la confiance des clients fidèles à l’ancien manager repose sur trois piliers : écoute, continuité et valeur ajoutée. 👉 Écoute active : Comprendre leurs attentes et préoccupations pour montrer que leur satisfaction reste une priorité. 👉 Stabilité et fiabilité : Maintenir la qualité du service pour assurer une transition fluide. 👉 Leadership et innovation : Apporter progressivement des améliorations qui renforcent votre crédibilité et votre impact. En tant qu’experte en gestion d’entreprise, je crois fermement que la confiance se construit par des actions cohérentes et une communication transparente.

Respeitando o trabalho feito, ouvindo ativamente cada cliente e mostrando, com ação e resultado, que você chegou para agregar. Relacionamento se constrói com constância, transparência e entregas que façam sentido para eles.