Posted by the Firebase team
The COVID-19 pandemic of 2020 brought changes and challenges for many businesses. During this time, we saw developers use resilience and ingenuity to adapt their apps and business models to these new circumstances. For GameNexa Studios, an app developer and consultancy based in India, one of the biggest challenges they faced this year was to figure out how to evolve their monetization strategy in the face of declining ad revenue. The GameNexa team needed a data-driven approach to diversify their revenue stream across their portfolio so they turned to Firebase.
With 40 apps and games under their belt serving 5 million monthly users, GameNexa Studios had a well-established monetization strategy, but like many of their peers, it was disrupted by the COVID-19 pandemic. Previously, the company earned most of its income from ads in their free-to-download titles. However, when many of their advertisers slashed their budgets, GameNexa’s ad revenue dropped too.
To offset their losses, GameNexa needed to pivot from a one-size-fits-all strategy to a diversified revenue model. But diversifying revenue doesn’t mean bombarding users with more offers and in-app promotions - that could drive people away. The most effective monetization strategies are tailored to user preferences and behavior. So, GameNexa first used Google Analytics and Firebase Predictions to better understand their users and then grouped them into segments based on common characteristics like language, and predicted future behavior, like their propensity to make an in-app purchase.
After gaining insight into their users, GameNexa used Firebase Remote Config and Firebase A/B Testing to test new ad placement, formats, and different in-app promotions on each segment to find which offer resonated with each group. They also worked on improving their user experience with Firebase Crashlytics and Firebase Performance Monitoring.
As a result of these efforts, GameNexa saw a 2.5x increase in revenue from in-app purchases and they were able to bring their ad revenue back up to pre-COVID levels by doubling ad impressions. In addition, by creating customized in-app purchase packs for different audiences, GameNexa increased conversions by 6x. Inspired by their own success, GameNexa now plans on sharing what they’ve learned about the power of data-driven monetization and personalization with other developers through their app consultancy. Read their full story and get more details on how they used Firebase to grow and diversify their revenue in our new case study.
One of the biggest challenges game developers face is figuring out how to improve monetization without compromising their game experience. Many game developers embed ads into their titles, which enables them to offer their games for free and remove the cost barrier of adoption for players - while still generating revenue. In-app advertising can be lucrative, when done effectively and in moderation.
But how do you know what types of ads are best-suited for your game? How do you ensure ads won’t drive away players? These are the exact questions Pomelo Games had. For answers, they turned to Firebase.
Pomelo Games is one of the top game studios in Uruguay. They pride themselves on developing unique and polished games that capture players’ imaginations. Their recent release, Once Upon a Tower, “is an easy-to-pick-up, hard-to-put-down, free-to-play game,” says co-founder Jonás Mora. A Play Store Editors’ Choice, the game is beloved for its high-fidelity graphics, as well as the “fairness of its free-to-play mechanics,” says Jonás.
So when the team needed to improve the game’s monetization, they were unsure how to proceed. They were looking for a way to increase revenue without sacrificing the affordability and game quality their players loved.
Pomelo Games used Firebase Remote Config and Firebase A/B Testing to test a new ad format: interstitials. They also used Google Analytics to monitor revenue and Firebase Crashlytics to keep an eye on stability.
Although initially opposed to the idea, Jonás and his team discovered that showing interstitial ads to their entire player base led to an average 25% increase in AdMob revenue, and surprisingly, a 35% increase in in-app purchases as well. In both cases, there was almost no negative impact on retention or game stability. Firebase gave Pomelo Games the confidence to try new approaches to grow revenue without driving players away. Read Pomelo Games’ full story and get details on their success with Firebase in our new case study. And learn more about how Firebase can help you build and grow your game, and see what other game studios are using Firebase.
Over the last decade, mobile gaming has evolved from stacking colored blocks on a phone to encompass multidimensional and multiplayer experiences that engulf people in imaginative, high-fidelity worlds. As games have gotten more engaging, they’ve also become more complex to develop and maintain. Here at Firebase, we’re committed to providing game developers with the tools and resources you need to build, release and operate successful games that delight players.
We participated in the Google for Games Developer Summit in March, launched Unity and C++ SDKs for Cloud Firestore into open alpha, shipped improved workflows for Unity developers, debuted some new video tutorials, and wrote some new blogs too - so you can easily add Firebase to your game and get the most out of our platform.
We have more exciting updates to come, driven by your feedback and stories. Recently, we spoke to Gameloft to understand how they’ve been using Firebase.
Gameloft is one of the world’s largest gaming studios, employing 4,600 people across 19 global offices. Their vast portfolio consists of over 190 critically-acclaimed, award-winning games that are played by 80 million people each month. Gameloft develops original franchises, like Dungeon Hunter, and also partners with major entertainment studios like Disney.
With such a broad portfolio and audience, having the ability to monitor the stability of their games in a holistic way, and the agility to respond to issues quickly, is key to their success. However, they were lacking proper information about crashes, having a hard time reproducing crashes, and unforeseen technical issues were taking too long to track and fix, upsetting both their team and their players.
Gameloft realized they needed a robust crash reporting tool that could help them improve game quality in a more streamlined and efficient way, so they turned to Firebase Crashlytics.
Crashlytics aggregates crashes by root cause, highlights the impact on players, and provides contextual information on each issue, which helps Gameloft prioritize the crashes to fix first and speeds up their troubleshooting process. By using Crashlytics, Gameloft achieved a 10% reduction in users experiencing crashes overnight for one of their games (Overdrive City). According to Gameloft, this also led to a bump in the game’s Play Store rating and increased session duration by 16%! Find out what Gameloft did to drive these results with Crashlytics by reading the full case study. And learn more about how Firebase can help you build and grow your game, and see what other game studios are using Firebase.
No one likes litter, so why do we live with it? Litter directly impacts a community's health, safety, and economic potential. At Rubbish, we believe people should love where they live. That's why we created the Rubbish app, which empowers neighborhoods to tackle litter at the local level by photographing and reporting litter, sharing and analyzing the data, and engaging community partners to clean up together. Our mission is to build stronger, healthier communities with less trash, more beautiful streets, and happier residents and we can't do it without Firebase.
Here's a quick video of how Rubbish works
The concept for Rubbish resulted from a moment of panic and frustration: while we (Elena and Emin, co-founders of Rubbish) were walking the streets of New York City with Elena's dog Larsen, he choked on a chicken bone. Luckily, he was ok, but the two of us were not. Why was litter an unfortunate part of city living, with no effective solution to address it?
This is Larsen. He's a good boy.
We decided to tackle this issue and find an innovative solution together. We started to document litter daily, taking pictures and noting problem areas in our communities, which quickly accumulated into thousands of photos sitting in a stagnant shared album. We needed a better way to store and organize the information we were collecting so we could use it to make a difference. We also needed a way to share the photos and their metadata with several audiences (governments, community partners) and on several social media channels through our app. Each platform had its own set of requirements and specifications, and the idea of creating the infrastructure to accomplish this was daunting, until we discovered Firebase.
To combat the litter problem and make real change, we needed a quick, seamless way to gather, process, and share all the information surrounding each documented piece of trash.
We evaluated lots of options, but Firebase stood out because it provided a comprehensive set of tools that allowed us to quickly build the backend infrastructure of the Rubbish app and address the challenges of storage, data validation, processing, and distribution.
For example, we faced the challenge of quickly storing and tracking user-generated photos. Cloud Storage and Firestore allow us to keep track of what is being reported and where. Another challenge was verifying user submissions, especially ones requiring priority attention from third parties, like reports that need local agency involvement. With the help of Cloud Functions for Firebase, we set up a dashboard to summarize the data and generate reports in one place. We also instrumented Cloud Functions to act as a safety net and help us with quality control. For instance, before reports are automatically formatted and sent to local government agencies like San Francisco 311 for follow-up, the functions check that the submissions came from validated users with good track records, and are in the correct vicinity of the agency. We use Cloud Functions to trigger a validation review via our backend and via email whenever a photo is uploaded. Then, a member of our team evaluates the uploaded image to make sure it's clear and relevant. This makes an otherwise complicated process easy and automated.
Additionally, we use Firebase Authentication and Security Rules to ensure that only the intended information gets shared, and to protect each user's privacy and security. Firebase allows us to seamlessly integrate our data with APIs from local governments, social networks, and our own app in a few lines of code. With Firebase, Rubbish can effectively store, share, and process the data to create real insights and impact. In addition to Firebase, we also use some of Google Cloud Platform's APIs, such as the Google Sheets API, Maps SDK for iOS, Places API, Geocoding API, and Cloud Runtime Configuration API.
Firebase-powered dashboard that allows us to manage user submissions.
This is one of our dashboards for tracking neighborhood trends.
As we grew our software development team, we were concerned about the time and resources it takes a new team member to get up to speed and become productive. Firebase provided easy onboarding of new members with user-friendly training resources, like robust sample projects, fun developer videos, straightforward technical documentation, and more. In fact, our new engineers are onboarded and ready to contribute three times faster, saving us significant time and resources that can now be focused elsewhere. We reduced development time on new features, as well as the time needed for maintenance, security handling, and developer onboarding, which maximizes our productivity.
In short, Firebase enables start-up teams like us to communicate effectively, share information, and grow. It's a huge value for us that Firebase allowed us to effectively engage such a variety of talented, passionate individuals.
Our team and their favorite Firebase product or their favorite snack.
Since Firebase covers the backend infrastructure behind the app and facilitates collaboration on our team, we can focus on expanding our field testing and cultivating relationships with important partners. We launched a pilot program on San Francisco's Polk Street in August 2018, working with the community to sponsor resident-led street cleanings. We use the data we collect to inform local sponsors and residents about the progress, including summaries of the number and types of trash collected - all that wouldn't be possible without Firebase.
We've also been collaborating with the San Francisco Community Benefit Districts and the local San Francisco government to optimize and track improvements through Rubbish. For example, we pinpointed the largest source of cigarette butts (customers at bars and restaurants) and worked with these businesses to install cigarette receptacles. We're excited to find even deeper trends and new ways to analyze and address the litter problem.
As Rubbish continues to map and track litter, we are finding that trash patterns on the street can be as dynamic as traffic patterns. Local events, the weather, and time of day all play a role in determining what your street will look like when you step out for your morning walk. The data we collect is providing insight into important trends like these and is being used to help local communities sponsor and track clean-up efforts in a meaningful way. By relying on Firebase to store, process, and analyze an increasing amount of data, we feel confident that we can engage and empower individuals, communities, and governments to tackle extensive, seemingly unsolvable problems like litter.
