Seven Lessons in Pursuit of Excellence: Focus Performance & Service Excellence

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© Copyright 2011 Oscar Bonga Nomvete.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the written prior permission of the author.

www.TheJourneyofExcellence.com

Printed in the United States of America.

isbn: 978-1-4269-7017-7 (sc)

isbn: 978-1-4269-7018-4 (e)

Library of Congress Control Number:

Trafford rev.05/21/2011

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DEDICATIONS

This book is dedicated to my Mother Nomsa Nomvete. Thank you for your prayers Mum.

Contents

DEDICATIONS

INTRODUCTION//

CHAPTER 01// FAKE IT ALL THE WAY TO EXCELLENCE

CHAPTER 02// DEVELOP A MINDSET FOR EXCELLENCE

CHAPTER 03// MAKE EXCELLENCE A DAILY HABIT

CHAPTER 04// POSITION YOURSELF STRATEGICALLY FOR EXCELLENCE IN RELATIONSHIPS

CHAPTER 05// SEARCH FOR LESSONS OF EXCELLENCE IN EVERY RELATIONSHIP

CHAPTER 06// SET GOALS SPECIFICALLY FOR PERSONAL EXCELLENCE

CHAPTER 07// USE FAILURE AS A STEPPING STONE TO EXCELLENCE

PRACTICAL TIPS

ACKNOWLEDGEMENTS

ABOUT THE AUTHOR

BOOK SUMMARY

BOOKS BY THE AUTHOR

PERSONAL NOTES

PERSONAL NOTES

PERSONAL NOTES

INTRODUCTION//

Passion is what guarantees Excellence

missing image file   You can only excel in something you love doing. It is not possible to excel on any work you do not enjoy.

EXCELLENCE = (ASSIGNMENT + FOCUS) X PASSION

EXCELLENCE = (SERVICE + FOCUS) X PASSION

Without Focus it is not possible to reach Excellence.

Passion is the quality that determines how far you will go to get excellent results. It is not possible to remain passionate about something you do not enjoy.

missing image file   Without passion for your work, it is very difficult to succeed, and to excel is unimaginable.

missing image file   It is easy to excel in an activity that is within your purpose in life. Therefore, the first step to become a Person of Excellence is knowing your purpose in life.

Excellence is the amount of action applied on an activity, or the amount of effort exerted on an activity to get better results.

Excellence is doing the thing right, and Wisdom is doing the right thing.

Any Service, any Assignment, any Task is an opportunity to demonstrate excellence, but to consistently deliver quality is only possible if you train your mind to be focused, passionate and maximize each opportunity.

Lack of focus leads to missed opportunities. When opportunities are seized, they become stepping stones to great achievements.

The proof of Excellence is Satisfaction

Excellence is applied on an Assignment or a Service.

Satisfaction is what you get when you have performed an excellent Job. Satisfaction is what your customer gets when you have given an excellent Service.

Your Personal Assignment in life, as well as any other Service has the following four Elements;

i. People: Those who benefit from what you do, your Assignment or Service. Someone or a group of People, a Market or Customers to whom your Assignment or Service is aimed for.

ii. Problem: Your Assignment or Service is a Solution to a specific Problem. It is an attempt to improve a situation or to meet a particular need.

iii. Opportunity: Your Assignment or Service rewards you back with some Benefits, and the better the service the greater the Rewards.

iv. Place: You can only deliver the best Service or perform well in your Assignment in a particular Setting, Environment or Geographic Place.

Seven Facts about Personal Excellence

missing image file Excellence is demonstrated through a Service that is motivated by Passion, given in a pleasant Attitude and performed with Precision.

missing image file Precision, Passion and Attitude are the fruits of a mature character.

missing image file Excellence is the Passion that is applied on a Service or Assignment to bring out quality results. Excellence is a product of Focus and Passion towards a Service or Assignment.

missing image file Your happiness comes from what you dominate (your Assignment), and your misery comes from what dominates you.

missing image file The Quality of your Service earns you influence over the people you serve.

missing image file The Quality of Service you give today becomes the source of your promotion tomorrow.

missing image file Excellence starts with an Action; Excellence is what you do with your talents, skills, abilities, dreams and goals. What God gave you is Potential, Excellence is what you accomplish with that Potential.

CHAPTER 01// FAKE IT ALL THE WAY TO EXCELLENCE

Fake it until you make it

missing image file   The shortest way to success is to imitate success. The shortest way to excellence is to imitate excellence. Anything you can fake successfully, you can also excel at, and Excellence is enforced through repetition.

Peter Daniels an Australian and a successful professional speaker tells how he desired to be a public speaker but his dream was challenged by his severe Stage fright. He had to drink flour mixed with water before going on stage to stop his bowels from opening. One day he discovered that when he gives speeches to the mirror at home there was an improvement in his confidence. So he repeated the habit imagining in his mind that his audience was listening. It was not long before he was able to deliver the same speeches in front of thousands without fear and get a standing ovation for excellence. He insisted on acting like a professional until his spoof made him an expert.

You can model someone who is already an expert in your field by simply imitating them. Over time your natural actions adapt to those you are simulating. With time you will develop your own comfortable style and of course you will resemble your role model.

Modelling and imitating an expert reduces the time it would take you to become an