ISO IEC 11179 A Complete Guide

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

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Acknowledgments

This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

Representatives from several client companies participated in the preparation of this Self-Assessment.

Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

In addition, we are thankful for the design and printing services provided.

Included Resources - how to access

Included with your purchase of the book is the ISO IEC 11179 Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[email protected]

with this books’ title in the subject to get the ISO IEC 11179 Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•…plus an extra, special, resource that helps you with project managing.

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [email protected] with this books’ title in the subject to get the ISO IEC 11179 Self Assessment Tool right away.

Your feedback is invaluable to us

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Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of ISO IEC 11179, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of ISO IEC 11179 have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of ISO IEC 11179, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your ISO IEC 11179 initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the ISO IEC 11179 Scorecard on the second next page of the Self-Assessment.

Your completed ISO IEC 11179 Scorecard will give you a clear presentation of which ISO IEC 11179 areas need attention.

ISO IEC 11179

Scorecard Example

Example of how the finalized Scorecard can look like:

ISO IEC 11179

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service7

Acknowledgments8

Included Resources - how to access8

Your feedback is invaluable to us10

Purpose of this Self-Assessment10

How to use the Self-Assessment11

ISO IEC 11179

Scorecard Example13

ISO IEC 11179

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:23

CRITERION #3: MEASURE:35

CRITERION #4: ANALYZE:48

CRITERION #5: IMPROVE:56

CRITERION #6: CONTROL:68

CRITERION #7: SUSTAIN:78

ISO IEC 11179 and Managing Projects, Criteria for Project Managers:104

ISO IEC 11179: Formal Acceptance105

ISO IEC 11179: Process Improvement Plan106

ISO IEC 11179: Team Directory108

ISO IEC 11179: Cost Management Plan110

ISO IEC 11179: Executing Process Group112

ISO IEC 11179: Assumption and Constraint Log114

ISO IEC 11179: Activity Duration Estimates116

ISO IEC 11179: Activity Cost Estimates119

ISO IEC 11179: Probability and Impact Matrix121

ISO IEC 11179: Schedule Management Plan123

ISO IEC 11179: Resource Breakdown Structure125

ISO IEC 11179: Initiating Process Group127

ISO IEC 11179: Monitoring and Controlling Process Group129

ISO IEC 11179: Risk Register131

ISO IEC 11179: Project Schedule133

ISO IEC 11179: Requirements Management Plan135

ISO IEC 11179: Human Resource Management Plan137

ISO IEC 11179: Project Portfolio management139

ISO IEC 11179: Source Selection Criteria141

ISO IEC 11179: Activity Resource Requirements143

ISO IEC 11179: Project Performance Report145

ISO IEC 11179: Decision Log147

ISO IEC 11179: Planning Process Group149

ISO IEC 11179: Lessons Learned151

ISO IEC 11179: Risk Audit153

ISO IEC 11179: Risk Management Plan156

ISO IEC 11179: Quality Management Plan158

ISO IEC 11179: Activity List160

ISO