Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches: The Importance of Questions in the Profession

Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches

The importance of questions in the profession

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by Hans Patzer

Table of Contents

1. Introduction

2. The importance of systemic questions

3. The use of systemic questions

4. Advantages of the changed question

5. The different variants of systemic questions

5.1 Circular questions

5.2 Solution-oriented questions

5.3 Hypothetical questions

5.4 Reasoning questions

5.5 Wonder questions or hypothetical questions in the extreme form

5.6 Scaling questions

5.7 Paradoxical questions

6. Systemic questions: what knowledge is required?

7. Practical examples

7.1 Practical examples of problems with customers

7.1.1 Situation A: A customer has not paid his invoice and delivers a lot of turnover

7.1.2 Situation B: Major customer Mayer complains about recent quality

7.1.3 Situation C: Many returns burden a small online shop

7.1.4 Checklist for questions regarding customer problems

7.2 Practical examples of increased competition

7.2.1 Situation A: A traditional company is threatened by new competition

7.2.2 Situation B: Turnover in a retail shop has collapsed due to online competition

7.2.3 Situation C: A blog generates less revenue through many similar blogs

7.2.4 Checklist: This is what you should keep in mind in similar situations

7.3 Questions to be asked during an interview

7.3.1 Situation A: Max applies for a position from a different position

7.3.2 Situation B: Human Resources Department wants to receive information from Tanja

7.3.3 Checklist: Important considerations before using systemic questions in the interview

7.4 Systemic issues in conflicts within the team

7.4.1 Situation A: Employee Max has recently made many mistakes to the annoyance of colleagues

7.4.2 Situation B: Trainee Anna was made a victim of mobbing by a colleague

7.4.3 Situation C: New colleague Tom is excluded from the team

7.4.4 Checklist: This is what you should keep in mind when dealing with systemic issues in conflicts

8. Conclusion

1. Introduction

In professional life, problems usually arise again and again, which are then sometimes discussed endlessly in the team. It doesn't matter whether the discussion is conducted in a meeting room, via video chat or via e-mail. During a meeting, it can happen very quickly that everything keeps going in circles and there is no solution in sight. An efficient way of working, therefore, also requires the right and meaningful conduct of conversations. A lot can be achieved, especially with the right question technique. For this, however, the participants must first know various question techniques and should also move outside the classic closed or open questions.

Systemic questions are therefore of great importance in every position, especially in professional life. It is also important to recognize that whoever asks leads. You should therefore use systemic questioning techniques so that you can also take on the role of leading the conversation. In this book you will learn what the meaning of systemic questions is and which different types exist. Practical examples will help you to recognize the meaning and the application even better and to implement them afterwards. Because the right question technique needs to be learned just like taking over the conversation.

Systemic questions offer a good opportunity to get