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Service Based Leadership - The Foundation of Successful Club Operations
By Ed Rehkopf
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About this ebook
How can club employees provide quality service if they are not properly served by the leadership, example, and ongoing support of their managers?
LanguageEnglish
PublisherLulu.com
Release dateDec 1, 2019
ISBN9781794778429
Author
Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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Service Based Leadership - The Foundation of Successful Club Operations - Ed Rehkopf
Service Based Leadership - The Foundation of Successful Club Operations
Service Based Leadership - The Foundation of Successful Club Operations
By: Ed Rehkopf
Copyright@2019 Ed Rehkopf
All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.
ISBN: 978-1-79477-842-9
Private Club Performance Management
1870 Centenary Church Road
Mount Ulla, North Carolina, 28125
www.privateclubspm.com
The Foundation – Service-Based Leadership
It all starts with leadership. Strong and stable leadership is the single most important requirement to successful club operations. While there are many styles of leadership suited to any industry or endeavor, experience over many years in the club business makes it clear that a service-based approach to leadership works best in the service industry.
Service-Based Leadership differs from other leadership styles in its focus on serving the needs of employees to provide them with the proper tools, training, resources, motivation, and empowerment to serve the club’s members. The importance of this support can be inferred by the question: How can employees provide quality service if they are not properly served by the leadership, example, and ongoing support of their managers?
Being a serviced-based leader requires many different skills, but two are so critical to providing quality service that they bear special mention. First is the will to make it happen. Building a Remarkable Service Infrastructure (see PCPM Organization Series - Remarkable Service Infrastructure) is not a one-time event or a single set of instructions to employees. It is a challenging and ongoing
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