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Last updated on Jan 6, 2025
  1. All
  2. Business Administration
  3. Risk Management

A client dismisses your cybersecurity advice. How do you manage the risk?

When a client dismisses your cybersecurity advice, it can put their data and your reputation at risk. Here are some strategies to address this:

  • Communicate potential risks: Clearly explain the consequences of ignoring cybersecurity measures, including potential financial and reputational damage.

  • Provide documented recommendations: Offer written advice and guidelines to protect both parties legally and professionally.

  • Suggest incremental steps: Propose small, manageable changes to gradually improve their cybersecurity posture.

How do you handle clients who dismiss your advice? Share your thoughts.

Risk Management Risk Management

Risk Management

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Last updated on Jan 6, 2025
  1. All
  2. Business Administration
  3. Risk Management

A client dismisses your cybersecurity advice. How do you manage the risk?

When a client dismisses your cybersecurity advice, it can put their data and your reputation at risk. Here are some strategies to address this:

  • Communicate potential risks: Clearly explain the consequences of ignoring cybersecurity measures, including potential financial and reputational damage.

  • Provide documented recommendations: Offer written advice and guidelines to protect both parties legally and professionally.

  • Suggest incremental steps: Propose small, manageable changes to gradually improve their cybersecurity posture.

How do you handle clients who dismiss your advice? Share your thoughts.

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8 answers
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    Vipul Tamhane LLM, MBA

    Entp. Risk Management | Regulatory Compliance and Controls | Investigations and Forensic | Financial Crime | Anti-Money Laundering | Anti-Fraud | Advisory and Training

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    When a client dismisses your cybersecurity advice, start by acknowledging their perspective and concerns. Provide evidence and examples of similar situations where your advice has proven beneficial. Highlight the potential consequences of ignoring the risks, emphasizing the importance of proactive measures. Offer to revisit and tailor your recommendations to better align with their needs and constraints. Maintain open, respectful communication and strive to build trust through education and collaboration. By demonstrating your expertise and commitment to their success, you can better manage the risk and encourage a more receptive attitude.

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    Alban Fernandes

    Team Leader – Credit Control| ACAMS Certified| Financial Governance| Credit Investigations | SAP | Credit Management | Credit Insurance | Trade Finance| Collections| Accountant| AML

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    "Better safe than sorry." When a client dismisses my cybersecurity advice, managing the risk effectively is crucial. I would: Document Everything: Keep detailed records of the advice given and the client's response. Reiterate Consequences: Clearly explain the potential risks and consequences of ignoring the advice, using real-life examples. Offer Solutions: Provide alternative solutions or compromises that still enhance security. Engage Stakeholders: Involve other decision-makers to underscore the importance of cybersecurity. Follow Up: Regularly check in to reassess the client's stance and any emerging threats. By proactively addressing concerns and emphasizing the importance of cybersecurity, I can better manage the risk.

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    Gert-Jan B.

    Builder, cybersecurity contrarian & movie buff obsessed with systems thinking

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    This happens more often than we think. The only nuance is: it happens implicitly, instead of explicitly. Start with making things explicit. Build decision document. Articulate options and make things specific. Whatever comes out, is what you need to manage.

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    Devaki Ambi

    Passionate QHSE Expert dedicated to building safe & sustainable businesses 🔷LA45001,9001,14001,27001🔷AS9100 🔷IATF 16949 🔷ISO 900114001🔷Skilled Six Sigma Green belt & Black Belt🔷Certified Safety Officer 🔷ISO 10002

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    If a client dismisses your cybersecurity advice, take a collaborative and educational approach. First, calmly explain the potential risks using real-world examples or case studies to illustrate the impact of ignoring cybersecurity measures. Offer alternative solutions that address their concerns while still mitigating the risk. Document your advice and the client’s decision for accountability. Finally, implement safeguards within your control to minimize exposure, showing that you’re proactively managing the situation. “An ounce of prevention is worth a pound of cure.” – Benjamin Franklin

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    1
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    Sarbaja Adhikari, CSM, MS

    Product Manager @ Expert Choice | Certified ScrumMaster® |🌟 Top Program, Technical Product, Risk Management & Agile Methodologies Voice 🌟 | MS in Project Management | PMI Scholar 2023 | Project Management Professional

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    If a client ignores my cybersecurity advice, I write down what I recommended and their response. I explain the risks in simple words and give real examples of what could go wrong. If they have concerns, I suggest other safe options. If the risk is serious, I tell the right people in the company. I also check in with the client later to remind them why security is important. If the risk is too high and they still refuse, I think about whether I should continue working with them to avoid problems while making sure they understand the dangers.

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    Racheal David, MSc SHEM ll NEBOSH IGC ll CertIOSH ll Driving Compliance in HSE Management

    Msc Safety, Health & Environmental Management.

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    If a client dismisses my cybersecurity advice, I’d first seek to understand their concerns or reasons for not accepting the recommendations. Clear communication is key, so I’d explain the potential risks in a straightforward, relatable way, showing the impact of inaction. I’d provide real-world examples or data to highlight the consequences of not addressing the issues. If they remain unconvinced, I’d document the advice and their decision, ensuring there’s a record of the conversation. Ultimately, I’d continue offering support, but would emphasize that the responsibility for managing the risk lies with them.

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    Joel Goldman

    🌿 Helping Cannabis Businesses Minimize Risk | Commercial and Life Insurance

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    When clients dismiss cybersecurity advice, it highlights a critical gap in understanding the importance of risk management in protecting sensitive data. It's essential to foster open communication, emphasizing the potential consequences of inadequate cybersecurity measures, not just for their data but also for your professional credibility. Building a strong relationship based on trust and education can help clients appreciate the value of your expertise, making them more receptive to your recommendations. Additionally, documenting your advice and the client's decisions can serve as a protective measure for both parties in the event of a data breach.

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    Raghu Babu Gunturu

    Founder at SimplyBiz | GCC Enabler | Investor | Board Member | Mentor| Speaker | Rotarian

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    Document your cybersecurity recommendations and the client's explicit dismissal, highlighting the potential risks involved. Emphasize the long-term consequences of ignoring your advice, focusing on data breaches and financial liabilities. Offer alternative risk mitigation strategies, tailored to their perceived constraints, to demonstrate flexibility and commitment.

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