From the course: Project Management: Technical Projects (2021)
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Managing technologies
From the course: Project Management: Technical Projects (2021)
Managing technologies
(bouncy music) - Author Jeffrey Gitomer is quoted as saying, "You don't earn loyalty in a day, "you earn loyalty day by day." In a technical project context, I think of it this way, you can capture someone's attention with a great technical product, but if using it is difficult or if it can't be repaired easily, your customer's attention, dollars, and loyalty will go elsewhere. So, as technical project managers, we need to produce great technical tools, but that's only the beginning. Our technical tools require other extended deliverables to ensure our stakeholders are well-served. First is a focus on ease of use and easy to read manuals. Having a tool or IT system that does what we want, but only when we watch an experienced person use it will not serve you well. Learning how to use a technical tool and being able to use it occasionally without having to retrain yourself over and over again is mandatory. Stakeholder…
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