From the course: Putting ITIL® into Practice: Change Enablement

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Example of a change implementation

Example of a change implementation

From the course: Putting ITIL® into Practice: Change Enablement

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Example of a change implementation

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- [Presenter] Now that you've seen the steps to change implementation, let's explore a real-world example to reinforce what you've learned. NexAEI Colab's Collaboration Service is struggling to keep up. Video calls lag, file sharing is slow and user complaints are rising. The IT team needs to make a significant upgrade to improve performance, security, and integration with third party tools. But teams rely on the system daily. The change must be made seamlessly with minimal disruption and clear communication, testing, and user support. If the team gets this right, NexAEI Colab stays ahead. Sharon, NexAEI Colab's IT Strategy lead, sets the goal. Upgrade the Collaboration Service for better speed, security and integration. Alex, the technical lead, ensures the objectives are realistic and aligned with business needs. Together, they define success metrics. Reduce downtime, faster file sharing, and seamless third party tool integration. Clarity here ensures everyone moves in the same…

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