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Communication

The document discusses communication skills and concepts important for managers. Effective communication is crucial for managers as everything they do involves communication. There are different channels for communicating content in person, by telephone, email, in writing, or through third parties. Supportive communication focuses on coaching to improve performance or counseling to help people understand and resolve problems themselves. The communication process involves encoding, transmitting, decoding, potential noise, and feedback. Barriers to communication include frames of reference, semantics, values, selective listening, filtering, and distrust.

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Navneet Kumar
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10 views

Communication

The document discusses communication skills and concepts important for managers. Effective communication is crucial for managers as everything they do involves communication. There are different channels for communicating content in person, by telephone, email, in writing, or through third parties. Supportive communication focuses on coaching to improve performance or counseling to help people understand and resolve problems themselves. The communication process involves encoding, transmitting, decoding, potential noise, and feedback. Barriers to communication include frames of reference, semantics, values, selective listening, filtering, and distrust.

Uploaded by

Navneet Kumar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Communication Skills

Concepts
Words Mean Different Things to Different People. The Initiation of a Message Provides No Assurance It Has Been Received. Communications Often Become Distorted as They Are Transmitted.
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Why is Communication Important?


Everything a manager does involves communication. Effective communication skills can lead to problems for the manager. Communication of content Supportive communication

Communication of Content
Channel choices
In person Telephone Email Written Third party

Supportive Communication
A focus on processes. Two categories: 1. Coaching: giving advice, direction or information to improve performance focus on abilities 2. Counselling: helping the person understand and resolve a problem themselves by displaying understanding focus on attitudes
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What Is the Interpersonal Communication Process?


Communication Sequential Steps
Encoded Transmitted Decoding Noise Feedback
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Exhibit 3-1: The Communication Process Model

Basic Interpersonal Communication Skills


Avoid Barriers to Communication. Send Understandable Messages: Effective communication. Actively Listen. Utilize Non-verbal Signals. Give and Solicit Meaningful Feedback. Adapt to Diversity of Communication Styles try multiple channels
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What Are the Barriers To Communication?


Frames of Reference Semantics Value Judgments Selective Listening Filtering Distrust
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