Classroom Response System Content

CHAPTER 1

Question 1
_______ refers to doing a job without wasting resources.

1. Complexity
2. Effectiveness

3. Pervasiveness
4. Efficiency

5. Reliability

Question 1
_______ refers to doing a job without wasting resources.

1. Complexity
2. Effectiveness

3. Pervasiveness
4. Efficiency * Correct Answer

5. Reliability

Question 2
The four basic functions of management are Planning,
Decision-Making, Organizing, and Leading.

1. TRUE

2. FALSE

Question 2
The four basic functions of management are Planning,
Decision-Making, Organizing, and Leading.

1. TRUE

2. FALSE * Correct Answer

Question 3
In most organizations, the ______ level of management contains the largest number of managers. 1. First-line Supervision

2. Administrative Management
3. Top Management

4. Middle Management
5. Production Management

Question 3
In most organizations, the ______ level of management contains the largest number of managers. 1. First-line Supervision

2. Administrative Management
3. Top Management

4. Middle Management * Correct Answer

Question 4
The management activity associated with monitoring an organizations progress toward its goals is 1. Planning.
2. Controlling.

3. Leading.
4. Organizing.

Question 4
The management activity associated with monitoring an organizations progress toward its goals is 1. Planning.
2. Controlling. * Correct Answer

3. Leading.
4. Organizing.

Question 5
Ravinder manages the JC Penney store at the local mall. She oversees the day-to-day operations of the store, hires cashiers and stock handlers, and handles other routine administrative duties. Ravinder is an example of a
1. Top Manager

2. Middle Manager
3. First-line Manager

4. Marketing Manager

Question 5
Ravinder manages the JC Penney store at the local mall. She oversees the day-to-day operations of the store, hires cashiers and stock handlers, and handles other routine administrative duties. Ravinder is an example of a
1. Top Manager 2. Middle Manager 3. First-line Manager * Correct Answer 4. Marketing Manager

Question 6
Home Depot CEO Robert Nardelli decided to limit the autonomy of Home Deport store managers in favor of a more centralized corporate structure. This is an example of the ______ function of management.

1. Planning and Decision-Making. 2. Organizing. 3. Managing. 4. Controlling. 5. Leading.

Question 6
Home Depot CEO Robert Nardelli decided to limit the autonomy of Home Deport store managers in favor of a more centralized corporate structure. This is an example of the ______ function of management.

1. Planning and Decision-Making. 2. Organizing. * Correct Answer 3. Managing. 4. Controlling. 5. Leading.

Question 7
Communication, leadership, motivation, and team processes are all included in which managerial activity?

1. Controlling
2. Planning

3. Organizing
4. Leading

Question 7
Communication, leadership, motivation, and team processes are all included in which managerial activity?

1. Controlling
2. Planning

3. Organizing
4. Leading * Correct Answer

Question 8
Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was 1. Equally efficient but not as effective. 2. Equally effective and efficient. 3. Equally effective but not as efficient. 4. Neither effective nor efficient.

Question 8
Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was 1. Equally efficient but not as effective. 2. Equally effective and efficient. 3. Equally effective but not as efficient. * Correct Answer 4. Neither effective nor efficient.

Question 9
Kyle Murray is the Mid Atlantic regional manager for Kroger grocery stores, and is responsible for store operations in Pennsylvania, Ohio, and Indiana. Kyle is a 1. Top Manager 2. Middle Manager 3. Operations Manager 4. First-line Manager 5. Financial Manager

Question 9
Kyle Murray is the Mid Atlantic regional manager for Kroger grocery stores, and is responsible for store operations in Pennsylvania, Ohio, and Indiana. Kyle is a 1. Top Manager 2. Middle Manager * Correct Answer 3. Operations Manager 4. First-line Manager 5. Financial Manager

Question 10
The decision of whether to buy another company requires that a manager be able to understand his/her organization from a broadbased point of view, which is a(n) 1. Diagnostic skill. 2. Interpersonal skill. 3. Conceptual skill. 4. Technical skill.

Question 10
The decision of whether to buy another company requires that a manager be able to understand his/her organization from a broadbased point of view, which is a(n) 1. Diagnostic skill. 2. Interpersonal skill. 3. Conceptual skill. * Correct Answer 4. Technical skill.

Question 11
The decision for Campbells, manufacturer of soup, frozen dinners, and other food items, to sell Vlasic Foods International Inc. would have been made at what organizational level? 1. First-line management 2. Administrative management 3. Middle-level marketing management 4. Top management 5. Front-line supervisor

Question 11
The decision for Campbells, manufacturer of soup, frozen dinners, and other food items, to sell Vlasic Foods International Inc. would have been made at what organizational level? 1. First-line management 2. Administrative management 3. Middle-level marketing management 4. Top management * Correct Answer 5. Front-line supervisor

Question 12
Which managers spend a large proportion of their time supervising the work of subordinates?

1. Administrative managers 2. First-line managers 3. Human resource managers 4. Middle managers

Question 12
Which managers spend a large proportion of their time supervising the work of subordinates?

1. Administrative managers 2. First-line managers * Correct Answer 3. Human resource managers 4. Middle managers

Question 13
Which of the following is NOT an example of an area manager? 1. Liaison Manager 2. Human Resources Manager 3. Production Manager 4. Sales Manager 5. Public Relations Manager

Question 13
Which of the following is NOT an example of an area manager? 1. Liaison Manager * Correct Answer 2. Human Resources Manager 3. Production Manager 4. Sales Manager 5. Public Relations Manager

Question 14
Conceptual skills are more important to top managers than to managers at other levels of the organization.

1. TRUE
2. FALSE

Question 14
Conceptual skills are more important to top managers than to managers at other levels of the organization.

1. TRUE * Correct Answer

Question 15
Decisional roles of managers include
1. Monitor.

2. Disturbance Handler.
3. Spokesperson.

4. Leader.

Question 15
Decisional roles of managers include
1. Monitor.

2. Disturbance Handler. * Correct Answer

4. Leader.

Question 16
Being open to unsolicited suggestions from subordinates is part of the monitor role.

1. TRUE
2. FALSE

Question 16
Being open to unsolicited suggestions from subordinates is part of the monitor role.

1. TRUE
2. FALSE * Correct Answer

Question 17
When the CFO of Marsh, Inc. establishes a good working relationship with CNB Bank so that the firm is able to get an emergency loan on short notice, the CFO is successfully filling the _____ role. 1. Figurehead 2. Leader 3. Liaison 4. Negotiator 5. Entrepreneur

Question 17
When the CFO of Marsh, Inc. establishes a good working relationship with CNB Bank so that the firm is able to get an emergency loan on short notice, the CFO is successfully filling the _____ role. 1. Figurehead 2. Leader 3. Liaison * Correct Answer 4. Negotiator 5. Entrepreneur

Question 18
A successful manager uses interpersonal skills effectively when dealing with employees, customers, and investors.
1. TRUE 2. FALSE

Question 18
A successful manager uses interpersonal skills effectively when dealing with employees, customers, and investors.
1. TRUE * Correct Answer 2. FALSE

Question 19
Communication skills are required to visualize the most probable cause of managerial problems. 1. TRUE 2. FALSE

Question 19
Communication skills are required to visualize the most probable cause of managerial problems. 1. TRUE 2. FALSE * Correct Answer

Question 20
The _____ role is being fulfilled when the CEO reads Fortune magazine.
1. Liaison 2. Spokesperson 3. Leader 4. Disseminator 5. Monitor

Question 20
The _____ role is being fulfilled when the CEO reads Fortune magazine.
1. Liaison 2. Spokesperson 3. Leader 4. Disseminator 5. Monitor * Correct Answer

Question 21
Tanisha is the manager of a frozen foods plant, and is currently working with union leaders to avoid a costly strike. She is performing the _____ role. 1. Entrepreneur 2. Disturbance Handler 3. Resource allocator 4. Figurehead 5. Monitor

Question 21
Tanisha is the manager of a frozen foods plant, and is currently working with union leaders to avoid a costly strike. She is performing the _____ role. 1. Entrepreneur 2. Disturbance Handler * Correct Answer 3. Resource allocator 4. Figurehead 5. Monitor

Question 22
Colleen Kaplan is the human resources manager for a large rent-toown company. She is currently hammering out the details of an employment contract with the companys recently hired chief financial officer. In terms of managerial roles, she is a(n) 1. Disturbance handler. 2. Liaison. 3. Leader. 4. Negotiator. 5. Entrepreneur.

Question 22
Colleen Kaplan is the human resources manager for a large rent-toown company. She is currently hammering out the details of an employment contract with the companys recently hired chief financial officer. In terms of managerial roles, she is a(n) 1. Disturbance handler. 2. Liaison. 3. Leader. 4. Negotiator. * Correct Answer 5. Entrepreneur.

Question 23
The art of management requires managers to use intuition, insight, conceptual skills, and interpersonal skills. 1. TRUE 2. FALSE

Question 23
The art of management requires managers to use intuition, insight, conceptual skills, and interpersonal skills. 1. TRUE * Correct Answer 2. FALSE

Question 24
_____ skills, such as driving a forklift, repairing a robotic assembly line, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization. 1. Human 2. Organizational 3. Conceptual 4. Technical 5. Strategic

Question 24
_____ skills, such as driving a forklift, repairing a robotic assembly line, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization. 1. Human 2. Organizational 3. Conceptual 4. Technical * Correct Answer 5. Strategic

Question 25
The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) _____ skill. 1. Operational

2. Knowledge
3. Conceptual

4. Technical
5. Time-management

Question 25
The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) _____ skill. 1. Operational

2. Knowledge
3. Conceptual

4. Technical
5. Time-management * Correct Answer

Question 26
Decision-making skills refer to the managers ability to both effectively convey ideas and information to others and effectively receive ideas and information from others. 1. TRUE
2. FALSE

Question 26
Decision-making skills refer to the managers ability to both effectively convey ideas and information to others and effectively receive ideas and information from others. 1. TRUE
2. FALSE * Correct Answer

Question 27
The science of being a manager would include reading population statistics before deciding on a new retail location for a day care facility. 1. TRUE
2. FALSE

Question 27
The science of being a manager would include reading population statistics before deciding on a new retail location for a day care facility. 1. TRUE * Correct Answer
2. FALSE

Question 28
The ability to understand someone elses position and to present ones own position in a reasonable fashion is a(n) _____ skill. 1. Operational

2. Knowledge
3. Conceptual

4. Technical
5. Interpersonal

Question 28
The ability to understand someone elses position and to present ones own position in a reasonable fashion is a(n) _____ skill. 1. Operational

2. Knowledge
3. Conceptual

4. Technical
5. Interpersonal * Correct Answer

Question 29

The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) _____ skill. 1. Communication 2. Knowledge 3. Conceptual 4. Technical 5. Interpersonal

Question 29

The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) _____ skill. 1. Communication * Correct Answer 2. Knowledge 3. Conceptual 4. Technical 5. Interpersonal

Question 30
A manager can be effective without being efficient.
1. TRUE

2. FALSE

Question 30
A manager can be effective without being efficient.
1. TRUE * Correct Answer

2. FALSE