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Chapter 12 - Answer

The document provides questions and answers related to managing client relationships in management consultancy. It includes questions that refer to specific pages and paragraphs that discuss maintaining open communication with clients, establishing trust and credibility, addressing client concerns, and gracefully ending client relationships when necessary. The document also includes multiple choice questions related to client relationship management topics.

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143 views

Chapter 12 - Answer

The document provides questions and answers related to managing client relationships in management consultancy. It includes questions that refer to specific pages and paragraphs that discuss maintaining open communication with clients, establishing trust and credibility, addressing client concerns, and gracefully ending client relationships when necessary. The document also includes multiple choice questions related to client relationship management topics.

Uploaded by

lou-924
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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MANAGEMENT CONSULTANCY - Solutions Manual

CHAPTER 12 MANAGEMENT OF THE CLIENT RELATIONSHIP


I. Questions 1. Refer to pages 222 to 223 2. Refer to page 221, par 3 3. Refer to page 222, par 3 4. Refer to page 222, last paragraph 5. Refer to page 223, par 2 6. Refer to page 223, par 3 7. Refer to page 224, par 2 8. Refer to page 224, pars 4 & 5 9. Refer to page 231 Abandoning Clients Gracefully 10. Refer to page 231, par 2 II. Multiple Choice 1. 2. 3. 4. C D D C

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