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Fredrick Marks has over 20 years of experience in construction and customer service management. He holds a BSc in Building Studies from the University of London, where he received an award for his end of year project. His work experience includes roles as Customer Services Manager at NG Consultants, where he oversaw a team of 10 staff members, and Customer Services Supervisor at Longmire Engineering, serving as the main point of contact between customers and senior management. He has additional qualifications in Microsoft systems, health and safety, networking, and holds a UK driving license.

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10 views

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Fredrick Marks has over 20 years of experience in construction and customer service management. He holds a BSc in Building Studies from the University of London, where he received an award for his end of year project. His work experience includes roles as Customer Services Manager at NG Consultants, where he oversaw a team of 10 staff members, and Customer Services Supervisor at Longmire Engineering, serving as the main point of contact between customers and senior management. He has additional qualifications in Microsoft systems, health and safety, networking, and holds a UK driving license.

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Fredrick Marks

11 Reed street; London E1 4AS Tel: 02062123345 07358962214 Email: [email protected] EDUCATION www.VUsolutions.com

The University Of London 1990-2000


Bsc Building Studies - 2:1 Construction Law and Arbitration Construction Maintenance Land Economics and Planning Measurement and Practice

Sustainable Construction Business Economics Cultural Context Management of Built Environment

I was awarded the institution building award for best end of year project. King George High School 1990-2000

GSE A Levels English : B History: C Computing: B

Maths : A Physics: A Art : A

WORK EXPERIENCE 1990-2000 NG Consultants Responsibilities:


Customer Services Manager

Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints

Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

EDUCATION Longmire Engineering Responsibilities:


Customer Services Supervisor

1990-Present

Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints Main point of contact between customers and senior management

Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

OTHER QUALIFICATIONS/SKILLS

1990-2000

MSCE (Microsoft certified systems engineer) Health and safety certificate CCNA (Cisco certified network administrator Full U.K driving license

REFERENCES

1990-2000

Edward Gooding Department Head Building and Economics Management University of Surrey Room 200 Brown Hill campus Hillcrest, Surrey Tel: 02097865423 Fax: 06735353535

Peter Summers General Manager NG Consultants RedHouse Victoria SW1V 1JU London Tel: 02097865423 Fax: 06735353535

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