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Communication: What It Is and How To Do It Better

This document discusses communication, including defining communication, different types of communication, and what is needed for effective communication. It notes that communication requires a sender, receiver, and message and can occur verbally through spoken or written words or nonverbally through body language, facial expressions, and gestures. Effective communication requires a clear message delivered in a clear manner that the receiver can understand while minimizing interruptions. The document also discusses listening as a key part of communication, barriers to communication, and provides tips for being a better listener such as making eye contact, acknowledging what is said, summarizing, and asking questions.

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Marie Dor
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29 views

Communication: What It Is and How To Do It Better

This document discusses communication, including defining communication, different types of communication, and what is needed for effective communication. It notes that communication requires a sender, receiver, and message and can occur verbally through spoken or written words or nonverbally through body language, facial expressions, and gestures. Effective communication requires a clear message delivered in a clear manner that the receiver can understand while minimizing interruptions. The document also discusses listening as a key part of communication, barriers to communication, and provides tips for being a better listener such as making eye contact, acknowledging what is said, summarizing, and asking questions.

Uploaded by

Marie Dor
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Communication

What it is and how to do it better

Objectives
Define communication Discuss different types of communication Learn what is needed for effective communication Learn to evaluate the communication process Learn how to be a better listener Discuss barriers to communication Practice communication skills

What is communication?
Exchange of information, thoughts, ideas, and feelings There must be a sender, a receiver and a message in order for communication to take place

Ways to Communicate
Verbally words, written or spoken Nonverbally facial expressions, body language, gestures, touch

What is Communicated
50% 38%
7%

body language, gestures, appearance tone of voice


actual words
Karyn Henley

Effective Communication
message must be clear message delivered in a clear, concise manner receiver must be able to receive the message

receiver must be able to understand


interruptions should be minimized or avoided

Evaluation of Communication
feedback or debriefing ask specific questions that will show if the intended message was received also nonverbal clues (smile, puzzled look, etc)

What is listening?
Paying attention to AND making an effort to hear what the other person is saying
Making meaning from sound Julian Treasure a skill that should be taught

Listening
60% 25% all communication is listening what is heard is retained

How well do you listen?

RASA to be a Better Listener


R receive (eye contact, pay attention) A appreciate (make noises like um, uhuh, hum) S summarize (so what youre saying is. . .) A ask (reflective questions)

Barriers to Communication
Physical disabilities
Blindness Deafness Inability to speak others

What I hear, I forget. What I see, I remember. What I do, I know


Chinese Proverb

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