A Project Report of Mis
A Project Report of Mis
On
MANAGEMENT INFORMATION SYSTEM
OF CMC LTD
Academic Session 2007-09
SUBMITTED TO
Proff.ANAGHA SHUKRE
IMS-Ghaziabad
SUBMITTED BY
Rohini Singh (123)
Shraddha Chandel (144)
Shubham Chawla (145)
Smriti Gautam (150)
CERTIFICATE
During their tenure at the project, they were found to be sincere and
meticulous in there work. I appreciate their enthusiasm & dedication towards the
work assigned to them.
I am hopeful that they will prove to be a good professional and wish them
grand success for the future.
The success of any research study depends upon a number of factors among
which the proper guidance from the experts in the industry and a faculty plays an
important role.
We would like to express our heartfelt thanks to many people. This Project
is an effort to contribute towards achieving the desired objectives. In doing so, we
have optimized all available resources and made use of some external resources,
the interplay of which, over a period of time, led to the attainment of the set goals.
We take here a great opportunity to express our sincere and deep sense of
gratitude to Proff. ANAGHA SHUKRE for giving us an opportunity to work on
this project. The support & guidance from Sir, was of great help & it was
extremely valuable.
We express our sincere thanks to all the people who, directly or indirectly,
contributed in time, energy and knowledge to this effort.
TABLE OF CONTENTS
CONTENTS PAGE
Abstract………………………………………………………………………………
Acknowledgement .................................................................................
1. History…………………………………………………………………………
2. An Overview of Cmc Ltd......................................................................
3. Significant events in history
4. IT for common man
5. Management information system
6. Cmc world wide
7. Industry practices
1. HISTORY
In 1978, when IBM wound up its operations in India, CMC took over the maintenance of
IBM installations at over 800 locations around India and, subsequently, maintenance of
computers supplied by other foreign manufacturers as well. Taking over the activities of
IBM in India, including many of its employees, helped the company to imbibe a service-
oriented culture. This is demonstrated by our long-standing customer associations and
our ability to provide high-quality and reliable service.
In 1980, we perceived the need for total IT system solutions in India, and acquired a
'solutions' orientation. We aligned our focus with the government's thrust on IT
development activities. A significant milestone in our transition from a hardware
maintenance company to a complete end-to-end IT solutions provider was 'Project
Interact' (International Education and Research for Applications of Computer
Technology), a UN project involving design, development and systems-engineering of
real-time, computer-based systems dedicated to applications in the areas of power
distribution, railway freight operations management, and meteorology.
As we evolved along the value chain, CMC forayed into systems integration, interfacing,
installation, commissioning, software development, as well as education and training,
on a national basis. Our R&D facility was set up in 1982, to undertake competency
development in niche areas in the frontiers of technology, to provide us the cutting
edge. Today, our R&D facility is housed in our Hyderabad campus, and develops
advanced solutions in areas such as real-time systems, embedded systems and
pervasive computing.
To reflect our diversified business activities, we renamed ourselves 'CMC Limited', and
obtained a fresh certificate of incorporation dated August 27, 1984.
Following a spurt in the global demand for IT services in the early 1990s, particularly in
the United States, we decided to expand our operations and market our product and
service offerings in these markets. Towards this end, in 1991, we acquired Baton Rouge
International Inc, USA (it was subsequently renamed CMC Americas, Inc, in 2003), one
of the first cross-border acquisitions by an Indian IT firm.
In 1992, the Indian government divested 16.69 per cent of CMC's equity to the General
Insurance Corporation of India and its subsidiaries who, in turn, sold part of their stake
to the public in 1996. In 1993, CMC's shares were listed on the Hyderabad Stock
Exchange and the Bombay Stock Exchange (BSE).
To service and develop our clientele in the UK and Europe, we opened a branch office
in London, in 2000. The next year, the government divested 51 per cent of CMC's
equity to Tata Sons Ltd, through a strategic sale, and CMC became a part of the Tata
group.
In line with our strategy of offering our products and services globally, in 2003, we
opened a branch office in Dubai to tap the hitherto unexplored markets of West Asia
and Africa.
In 2004, the government divested its remaining 26.5 per cent stake in CMC to the
public.
2. An Overview of the CMC LTD:
CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy
Services Limited (TCS Ltd), one of the world's leading information technology
consulting, services and business process outsourcing organizations. We are a part of
the Tata group, India's best-known business conglomerate.
With 18 offices, 150 service locations, 520 non-resident locations and over 3,800 employees
worldwide, we provide a wide spectrum of unique Information Technology solutions and
services to a clientele of premier organizations in the government and private sectors.
CMC Americas, our subsidiary, services clients in the US, while our branch offices in the
UK and Dubai market our products and services in Europe, Africa and the Middle East.
Take, for instance, just three of the many major projects undertaken by us:
A passenger ticketing and reservations system for Indian Railways, which runs 6,000
passenger trains carrying over 10 million passengers a day, on a 90,000-km railway
network covering around 8,000 railway stations.
A cargo handling system is a comprehensive online real time cargo handling system
to integrate all complex and varied activities of container terminals. This system has
been implemented for several Indian and International ports.
An online transaction processing system for the Bombay Stock Exchange, which
handles millions of securities trading transactions every day.
Our competitive edge comes from combining our technology competencies with our
understanding of verticals, straddling a range of sectors from banking and insurance,
power, mining and defence to education. Our high quality, high value IT solutions have
helped reshape businesses and delivered measurable results to our customers.
The Systems Integration Business Unit's all four regions are at Level 5 (optimising level)
of the SEI's Capability Maturity Model (software).
Our customers include some of the biggest organisations in India: Reserve Bank of
India, Indian Railways, Indian Oil Corporation Limited, Bharat Petroleum Corporation
Limited, Oil and Natural Gas Corporation Limited, United Western Bank, Bank of India
and Bank of Baroda.
The trust reposed in us by our clients is reflected in our growing revenues from
operations such as post-implementation maintenance and support activities.
Growth strategies
CMC's growth strategy focuses on capitalising on its unique skill sets and leveraging
the synergies with TCS and other Tata group companies, for growth in revenue and
profitability of our operations.
1977
Became a public limited company
1978
Took up the maintenance of 800 IBM installations over India. Initiated training courses, predominantly for
customers
1981
Commenced work on Project Interact, a UN-funded project
1982
Set up a research and development facility to develop competencies in the frontier areas of technology
1984
Diversified our activities to include turnkey projects, IT education and software development. Renamed
ourselves as 'CMC Limited'
1985
First foray into biometrics, conceptualising an automatic fingerprint recognition system
1986
Aligned business focus along vertical markets like transportation, mining, power and banking
Implemented project IMPRESS, an online passenger reservations system for the Indian Railways
Set up Indonet — a countrywide data network (renamed as ITES)
1991
Acquired Baton Rouge International Inc, USA (BRI, later renamed in 2003 as CMC Americas, Inc) to
focus on international markets
1992
The Government of India partially divested its holdings in CMC
1993
CMC listed on the Indian bourses
1995
Reorganisation of business into five strategic business units (SBUs)
2000
Opened London branch office
2001
Tata Sons Limited acquired a 51 per cent stake. CMC ceased to be a public sector enterprise. The board
of the company was reconstituted
2002
CMC Centre awarded the ISO 9001:2000 Certificate by STQC. Certification services for a period
of three years
Northern region division of our systems integration SBU certified ISO 9001:2000 by STQC, for a period of
three years
Western region (SI) assessed SEI CMM Level 5 (quality level 5 of the capability maturity model for
software, version 1.1 of the Software Engineering Institute, Carnegie Mellon University, USA)
Eastern region (SI) assessed SEI CMM Level 4
Tata Business Excellence Model (TBEM) adopted
2003
Renamed subsidiary, BRI, as 'CMC Americas, Inc'
Opened Dubai Branch office
CMC completes the 'India Census 2001' project of scanning and file creation of 228 million
household forms
2004
CMC ties up with Xilinx (the world's largest supplier of programmable logic solutions) to
establish Xilinx' 1st development center in Hyderabad called Xilinx-CMC India Development
Center (XIDC)
The Government of India divested its remaining 26.5 per cent stake in CMC
CMC awarded the Gold certification from Cisco Systems, for customer satisfaction, training,
support and specialization
CMC's VOICE project adjudged the first runner-up in the best eGovernance projects category at
the CSI-Nihilent eGovernance Awards 2003-04
2005
CMC Centre, Hyderabad, Southern Region (Bangalore, Chennai & Hyderabad), Northern Region
(Delhi, Lucknow, Bhopal, Indore and Raipur) and Eastern Region are assessed SEI CMM Level
5 for Systems Integration
DQ Rates TCS-CMC as No. 1 in IT Services
CMC signs The Brand Equity-Business Promotion (BE-BP) agreement with Tata Sons Ltd. This
agreement is an institutionalized process in the Tata Group to drive relationship between Tata
Sons and the signatory company. It is to collectively and cooperatively promote the TATA
BRAND which would match the brand equity of international brand names
CMC in line with TCS' business processes and practices implemented Ultimatix. Through the
Ultimatix portal, all applications (Oracle Finance & Oracle HR modules) are accessible from one
single window.
BOLT, an online trading system, developed and implemented by CMC in March 1995 for BSE,
completed 10 years of operations
4. IT FOR COMMON MAN
Effective implementation of eGovernance can take IT to the common man, helping
national and state governments to align their services with the changing needs of both
citizens and stakeholders, as well as develop the economy.
CMC's domain expertise in eGovernance can create customized solutions that address
the entire spectrum of the information technology needs of state governments, the
national government and even local self-government bodies like municipalities and zilla
parishads.
We also have packages for public health authorities, hospital solutions, law and order
applications for police departments, water resources management solutions for
irrigation departments, a first-of-its-kind package for tourism departments and a
comprehensive social welfare monitoring application for tribals and other marginalised
sections of society.
Our solutions are highly scalable and inter-operable, offer seamless integration with
existing applications, enable the convergence of diverse technologies, have lower
maintenance costs and offer huge improvements in operational efficiency.
General administration
VOICE (Versatile online information for citizen empowerment): India's first IT solution
for municipal corporations across the country
LANDS (Urban land management solution): Application software for the operation
and management of a modern urban land development authority or an urban housing
board.
mREINS (Head of government information system): An integrated information and
decision-support system for the chief minister of a state.
TWIMS (Tribal welfare information management system): An integrated solution
including a school education management system (SEMS), a beneficiary monitoring
system (BMS), a village monitoring system (VMS) and an accounts package
Finance
Healthcare
FHIMS (Family welfare and health information and monitoring system): A system for
effective monitoring of public health programmes and family welfare services
HMIS (Hospital management information system): A system to manage patient care
in a cost-effective manner, to enable effective utilisation of resources
IHC (India health care): A solution enabling rural health workers to deliver quality
health care by eliminating redundant data entry in paper registers
Power utilities
The system:
Provides quick, accurate and relevant information
Improves data management and handling capacity
Provides effective sharing of data and information amongst different management
levels, as well as with associated offices
General
Data configuration
Data transfer
Document management and message handling
Coordination and reporting
Data security and systems administration
Single window information system
Construction
Management
Land acquisition
Rehabilitation and resettlement
Resource requirement planning
Resource monitoring
Procurement monitoring
Stores and inventory
Schedule of rates
Roads and inventory
On-farm development works
Quality control
Construction monitoring and management
Command area development
Real estate and asset management
Policy information
Planning
Project planning and investigation
Design and estimation
Operation and maintenance
Flood control
Overall monitoring and evaluation
Project modernisation / rehabilitation
Sustainable development / environmental management
Research, studies and development
Dam safety monitoring
Revenue information and billing
Command area agriculture
Integrated agriculture development
Maintenance management
Project management
Administration
Personnel management
Public relations
Legal affairs
Training
General administration
Vigilance department
Protocol
Organisation head office
Accounts and audit
Technical architecture, hardware and software platforms
MIS works on a client-server architecture. It facilitates maintenance of necessary data
as well as generation of reports and queries for administrative management,
construction management and other activities for water resources management
organisations.
Tools
Seagate Crystal Report has been used to generate reports
Architecture
The MIS client-server architecture:
Has a user-friendly, easy-to-use, secure graphical user interface (GUI)
Allows web-based interfaces for reporting
Ensures accurate and flexible reporting
Up gradation
MIS is presently being upgraded for web-based operations. The front-end will be ASP,
and the database is being upgraded to Oracle 9i.
Strengths
Experience
Design, development and implementation of MIS for a World Bank-funded project in
India
Feasibility studies to explore the functionalities required in an MIS, and to develop a
framework for an information system
The client
Irrigation Department, Government of Maharashtra
The department controlling water resources in India's most industrialised state
Project
Development and establishment of management information systems (MIS) for six
selected major irrigation projects under the World Bank-funded Maharashtra Composite
Irrigation Project - III (restructured)
Background
Out of the six selected irrigation projects, three schemes - Kukadi, Bhima and Krishna -
are located in the Krishna river basin. The remaining three - Upper Penganga,
Majalgaon and Jayakwadi - are located in the Godavari river basin in the state of
Maharashtra.
These six projects are administered by the chief engineer (specified projects), Pune,
and the chief engineer (specified projects), Aurangabad. Each of the six projects is
administratively divided into two circles - a project circle, headed by a superintending
engineer and a command area development (CAD) circle, headed by an administrator.
Each circle administratively controls four to five divisions, and each division, in turn, has
four to five sub-divisions.
Scope
CMC handled the study, design, development, testing and installation of the
management information system, training of officials, as well as implementation support
for the system.
Construction
Land acquisition
Rehabilitation and resettlement
Resource requirement planning
Procurement monitoring
Stores and inventory
Asset management
Schedule of rates
Roads and bridges
On-farm development works
Quality control
Construction monitoring and management
Works accounts
Administration management
Personnel administration
System
The system is based on a client-server configuration. The server is a Pentium machine
with open SCO Unix as the operating system and open Ingres as the back-end. The
clients are 486 PCs with Gupta SQL 5.0 (with Ingres router) as the front-end, operating
in MS Windows.
MIS covers the offices of the secretary, the joint secretary and the deputy secretary of
the state irrigation department based in Mumbai, and is connected to the offices of the
chief engineers (specified projects) in Pune and Aurangabad.
It has 18 offices in major Indian cities and over 150 service locations, including a
sophisticated R&D centre at Hyderabad. In India, CMC operates through four strategic
business units (SBUs) - customer services, systems integration, IT-enabled services
(ITeS) and education and training (E&T), with over 160 E&T franchises operating across
the country. CMC operates Indonet, a nationwide public data network in India.
Overseas, it has a branch office in Dubai, CMC Informatics, a trading branch office in
the UK and CMC Americas, a wholly-owned subsidiary in the US.
Together with Tata Consultancy Services Ltd (TCS), our strategic partner, we are
working to target the global market with additional offerings that leverage our combined
strengths and enable us to follow common best practices.
With 11 offices in the US and a major presence in Silicon Valley, New Jersey and
Louisiana it is driving CMC's thrust towards globalisation and business development in
the US.
CMC Americas also maintains offices in San Francisco, San Jose and Irvine
(California), Chicago, Detroit and Washington DC
7. Industry practices
Banking & finance
Branch automated information system: Vijaya Bank's BRAINS boost
Banking at the speed of light: TC4s blazing benchmark
Derivatives trading system (DTSS): Derive and arrive
DpSECURE: depository Back-Office Product
Secure and BOLTed: BSE's online trading system
Total concept banking system: UWB banks on TC4
Treasury operations management: VIGILant bank, safe treasury
VIGIL-Forex: VIGILant forex treasury
VeDAS: Safe, secure and versatile depository management
eGovernance
Healthcare
Family welfare and health info (FHIMS): Health for the masses
India healthcare (IHC): Micro-managing public health
Law enforcements
Fingerprint identification: FACTS about criminals
Market participants database (MAPIN): Securities make surveillance
Better policing with vCOPS: Computerisation for police forces
Water resource management
BAS: Regulating water resources
Canal irrigation management system (CIMS): Intelligent irrigation
Construction management system (CMS): Builder's buddy
Irrigation: Info is everything - a management information system
Finance
iComitrax: Easing trade tax trauma
KHAJANE: Taming the paper tiger of government treasuries
Power utilities
MPOWER: Online billing and CRM solution for power utilities
PowerDesk: Consumer relationship management, billing and energy accounting system
General administration
Looking after Lucknow's LANDS
mREINS: The REINS of good government
The citizen's VOICE: Municipalities go online
Insurance
Mining
Power
Shipping
All is CALM on the west coast: Cargo management systems for ports
MACHanising ports: Container terminal systems
Messaging solutions: SWIM, or sink
Seabird Marine Services Pvt. Ltd.
Transportation
IT enabled services