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Questionnaire

This document contains a 16-question survey about customer satisfaction with online shopping in Udaipur. The survey collects demographic information and asks respondents about their online shopping preferences, experiences, satisfaction levels regarding factors like delivery and customer service, and likelihood of recommending online shopping to others.

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shobhitmittaludr
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1K views

Questionnaire

This document contains a 16-question survey about customer satisfaction with online shopping in Udaipur. The survey collects demographic information and asks respondents about their online shopping preferences, experiences, satisfaction levels regarding factors like delivery and customer service, and likelihood of recommending online shopping to others.

Uploaded by

shobhitmittaludr
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

A STUDY OF CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN UDAIPUR

1. Name 2. Gender a. Male b. Female 3. AGE a. b. c. d.

Below 18 18-25 25-35 Above 35

4. Education qualification a. School level b. Graduate c. Post Graduate d. Diploma e. Other 5. What is your current profile? a. Student b. Business person c. Service person d. Other 6. Do you prefer online shopping? a. Yes b. No 7. Frequency of online shopping? a. Regularly b. Once in a week c. Once in a month d. Rarely

8. From which sites you do online shopping? a. Amazon b. eBay c. Flipkart d. Jabong e. Junglee f. Myntra g. Snapdeal h. Tradus i. Yebhi j. Other 9. Do you get what you ordered from the websites? a. Yes b. No 10. The product that delivered you, was same as they shown on the Websites? a. Yes b. No 11.These websites/Stores having full range of products? a. Yes b. No

12.Give ratings according to your experience : 1-Strongly disagree 2-disagree 3-Average 4-agree 5-Strongly Agree a. They provide full information about the product b. These Websites/Stores has competitive prices? c. When you have a problem, they shows a sincere interest in solving it? d. The company is willing and ready to respond to customers?

13.Are you satisfied with the facilities provided by these websites/stores? Yes No a. Cash on delivery b. Payment through net banking c. Exchange facility d. 30 days return facility e. After sale service

14.Satisfaction level regarding online shopping 1-Bad 2-Poor 3-Average 4-Good 5-Exellent a. Timeliness of delivery b. Price c. Time saving d. Quick Information e. Timely response f. Understand my needs g. Quality Products 15. How likely would you be to recommend Online shopping to others? a. Extremely likely b. Very likely c. Moderately likely d. Slightly likely e. Not at all likely 16. Overall, are you satisfied with online shopping? a. Extremely satisfied b. Satisfied c. Neutral d. Dissatisfied e. Extremely dissatisfied

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