Scribd
Upload
36 views

Communication Skills Part 7

The document provides tips for effective telephonic communication. It recommends preparing for phone calls by having notes and minimizing distractions. When making a call, it suggests planning by considering timing, objectives, and relevant documents. Key steps include greeting the recipient, apologizing for wrong numbers, checking timing, and ending with thanks. For answering calls, it advises responding promptly, identifying yourself, transferring if needed, taking messages, and note taking during the call.

Uploaded by

Nimish Deshmukh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
36 views

Communication Skills Part 7

The document provides tips for effective telephonic communication. It recommends preparing for phone calls by having notes and minimizing distractions. When making a call, it suggests planning by considering timing, objectives, and relevant documents. Key steps include greeting the recipient, apologizing for wrong numbers, checking timing, and ending with thanks. For answering calls, it advises responding promptly, identifying yourself, transferring if needed, taking messages, and note taking during the call.

Uploaded by

Nimish Deshmukh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Communication Skills Part 7 Telephonic Conversation

General Preparation
1. Keep a pen and pad next to the phone 2. Keep distracters out; Concentrate on the call 3. Find out how you sound on the phone 4. Cultivate a lively telephone voice 5. Be extra careful when you speak to foreigners 6. Talk to the point 7. Talking names and numbers on phone

How to Make a Call


1. Is it the right time to call 2. Why you want to call 3. Keep the points ready you want to make 4. Keep at hand all the documents related to the call 5. Mentally draft a brief message for the person you are calling 6. Dial the number yourself if possible 7. Greet the receiver and identify yourself 8. Apologize in case of wrong number 9. Check with the receiver if it is the right time 10. Re-dial if the line gets cut off 11. End the call with thanks 12. Complete your notes after the call

How to Answer a Call


1. Dont let the phone ring two or three times 2. Greet and identify yourself or your firm as soon as you pick up the phone 3. Do not allow the phone to interrupt a meeting or something equally important 4. If someone else can deal with the call better than you, transfer it to them 5. If the person the caller wants is not available, offer a return call 6. Take notes as you listen 7. If you are taking a message for someone, write it down

=======

You might also like