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M.B.A. Degree Examination, 2011: 365 / 283. Quality Management

This document appears to be a past examination paper for a Quality Management course. It contains questions in four sections - Section A has 15 multiple choice questions worth 1 mark each, Section B has 3 long answer questions worth 15 marks each, Section C has 1 long answer question worth 15 marks, and Section D has a compulsory long answer question worth 15 marks. The document provides guidelines on the format of the exam, including the total marks and time allotted. It then lists the various quality management concepts being tested in the form of examination questions.

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Prasanta Ghosh
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14 views

M.B.A. Degree Examination, 2011: 365 / 283. Quality Management

This document appears to be a past examination paper for a Quality Management course. It contains questions in four sections - Section A has 15 multiple choice questions worth 1 mark each, Section B has 3 long answer questions worth 15 marks each, Section C has 1 long answer question worth 15 marks, and Section D has a compulsory long answer question worth 15 marks. The document provides guidelines on the format of the exam, including the total marks and time allotted. It then lists the various quality management concepts being tested in the form of examination questions.

Uploaded by

Prasanta Ghosh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Register Number :
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Name of the Candidate :

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M.B.A. DEGREE EXAMINATION, 2011
( SECOND YEAR)

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( PAPER - XVI )

365 / 283. QUALITY MANAGEMENT


( Common with M.B.A. Three Year programme )
May ]

[ Time : 3 Hours
Maximum : 100 Marks

(1 15 = 15)
SECTION A

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Answer any FIVE questions.


All questions carry equal marks.
1. Define Quality.
2. List the quality gurus in management.
3. Define TQM.
4. What is Benchmarking?
5. What is QFO?
Turn Over

2
6. Describe affinity diagram.
7. Write the uses of Run chart.
8. Write short notes on process flow chart.
SECTION B

(3 15 = 45)

Answer any THREE questions.


All questions carry equal marks.
9. Discuss the zero defects with suitable examples.
10. Explain Taguchi model with suitable examples.
11. Discuss the Total Quality Management concepts
and implementation in current scenario.

3
SECTION D

(1 15 = 15)

(Compulsory)
17. Explain the steps followed in Total Quality
Management in Manufacturing industries.
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13. Discuss the uses of process flow charts.

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12. Explain PGPC with an example.

SECTION C

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Answer any ONE question.

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15. Discuss the seven management and planning


tools.

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14. Explain the Deming Philosophies with suitable


examples.

16. Explain the statistical process control charts and


its uses.
Turn Over

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