TRADITIONAL PATIENT FLOW MYCA PATIENT FLOW

Patient makes
Patient visits
appointment by
Website
telephone

Patient travels to office Logs In

Arrives at front desk Symptom Portal

Registers on paper Email IM Video Phone ER

STOP Makes
Waits in waiting room Appt

SMS sent to patient when

appt is 45 and then 15
min away

Makes
Nurse calls patient Office Visit Online Visit
Appt

Nurse accompanies
Radiology Reassurance Lab Specialist
patient to vitals room
where she takes vitals and
records chief complaint
Interface?

Results Results
SMS sent to patient to tell them which room Follow
received and received and
Nurse leads patient to emailed to
STOP emailed to
up as
examination room patient patient needed

F/U set up F/U set up

(recommend (recommend
Patient waits in exam No F/U No F/U
Rx Sent either online Rx Sent either online
needed needed
room for doctor or office and or office and
when) when)

Walks thru door directly into

patient care room

Doctor arrives

Talks with patient about

Please step on scale,
symptoms and history automatic BP cuff,
thermometer (either
automated or via NP)

Performs Exam
Doctor arrives and gathers
more history if needed

Creates assessment

Performs exam

Tells patient the plan

Assessment

Writes orders for meds,

labs, or x-rays
Plan & Follow Up process
set in place, credit card
charged online

Pre-
No
packaged
treatment
Rx
Patient Leaves Room

Patient Leaves

Visits front desk to check

out, pay bill, and make
follow up appt

Radiology Home Lab Specialist

Interface?

Pharmacy Lab Radiology Specialists Results Results

Follow
received and received and
emailed to
STOP emailed to
up as
patient patient needed
30% of
scripts are
not filled

F/U set up F/U set up

Lab Rads (recommend (recommend
Follow Follow No F/U No F/U
results results
STOP Up Office STOP Up Office Rx Sent
needed
either online Rx Sent
needed
either online
sent to sent to or office and or office and
Appt Appt
doc doc when) when)

Doc calls Doc calls

patient patient

Follow Follow
STOP Up Office STOP Up Office
Appt Appt

Patient makes
appointment by
telephone