Frequently Asked Questions

Q1. What is the model name of the notebook?

Ans: TravelMate 4335
Q2. What is the basic Configuration of the notebook?
Ans: Mobile Intel GM45 / T5670 (1.8GHZ / 2MB / 800) / 1GB DDR2 667 / 14.1WXGA /
160GB with DASP / 24X DVD RW / Li-ion 6 cell battery / 56k Internal Modem / Gigabit
Ethernet Lan / Intel wireless WiFi Link 5100
Q3. What is the operating system loaded in the notebook?
Ans: Microsoft Windows XP Professional 32 Bit with Service Pack 3
Q4. What are the applications loaded in the notebook?
Ans: MS office 2007 , Adobe Reader, Win RAR & E-Scan Anti Virus
Q5. What should the customer know for battery maintenance?
Ans:
Battery Dos:
• A new battery comes in a discharged condition and must be charged before use (refer to the
devices manual for charging instructions). Upon initial use (or after a prolonged storage
period) the battery may require three to four charge/discharge cycles before achieving
maximum capacity.
• When charging the battery for the first time the device may indicate that charging is complete
after just 10 or 15 minutes. This is a normal phenomenon with rechargeable batteries.
Remove the battery from the device, reinsert it and repeat the charging procedure.
• It is important to condition (fully discharge and then fully charge) the battery every two to
three weeks. Failure to do so may significantly shorten the battery's life. To discharge, simply
run the device under the battery's power until it shuts down or until you get a low battery
warning. Then recharge the battery as instructed in the user's manual.
• If the battery will not be in use for a month or longer, it is recommended that it be removed
from the device and stored in a dry, clean place.
• It is normal for a battery to become warm to the touch during charging and discharging.
• A charged battery will eventually lose its charge if unused. It may therefore be necessary to
recharge the battery after a storage period.

• Actual battery run-time depends upon the power demands made by the equipment. In the case of
notebook computers, screen brightness, the use of the CPU, the hard drive, and other peripherals
results in an additional drain upon the battery, effectively reducing the battery's run-time. The total
run-time of the battery is also heavily dependent upon the design of the equipment. To ensure
maximum performance of the battery, optimize the computer's power management features. .

Battery Don’ts

Do not short-circuit. A short-circuit may cause severe damage to the battery.

Do not drop, hit or otherwise abuse the battery as this may result in the exposure of the cell
contents, which are corrosive.

Do not expose the battery to moisture or rain.

Keep battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of
battery to extreme heat may result in an explosion.

Q6. What should the customer know for Hard Disk Maintenance?
Ans:

Wealth of your PC – Hard Disk

The data you store on hard disk may be worth much more to you than the
cost of the whole system. As you install more programs on the hard disk,
you'll notice that the computer tends to slow down. Occasionally, files do
get corrupted and mysterious 'data error' or 'read/write error' messages pop
up on the screen. But you can minimize these unwanted disruptions by
running some maintenance programs routinely.
Some programs (or utilities as they are called) help to analyze, diagnose and
correct any logical or physical errors they find on the hard disk, while others
help you fine-tune your system for optimal performance.
Many of the basic functions are also available as part of your Windows XP
operating system, and are briefly discussed below. You'll find these by
following the menu: Start - Programs - Accessories - System Tools.
Third-party utilities like Norton Utilities, Nuts and Bolts, and First Aid, (to name a
few), are also available for advanced and comprehensive monitoring,
optimization, and troubleshooting activities.
A word of advice - close all programs and documents before running the
maintenance utilities. Also deactivate the screen saver.
Disk Defragmenter - Your files are usually stored in the first available space on
the disk. This could result in it being broken up into multiple blocks
(fragments) that are scattered all around the hard disk. When you access a
file or start a program, you may notice a slight delay. This is because the
hard disk head has to move to different parts of the disk as it reads the file
fragments and loads them into memory.
Programs would load faster (or documents would open sooner) if their fragments
were stored in a continuous manner. Disk Defragmenter rearranges and
brings together all these fragments. Some defragmentation utilities also
rearrange frequently used programs on the disk so that they load more
quickly into memory.
Scandisk - Power fluctuations, computer crashes, improper shutdowns, or sheer
wear and tear can result in file corruption or damage to disk areas. For
instance, if the power fails while saving a file, you could lose a part of, or
the whole file. Or, an incomplete entry would be made for that file on the
disk index--making it temporarily inaccessible. Scandisk examines both
hard disks and floppies for logical and physical corruption and attempts to
fix these problems.
Disk Cleanup - Applications create temporary files as you go about opening or
creating documents. As you surf the Internet, copies of the Web pages,
images and cookies are deposited in the "Cache" and "Temporary Internet
files" folders. These are usually left behind even after the application is
terminated, and they unnecessarily occupy disk space. The Windows 98
Disk Cleanup utility can free up disk space by removing unwanted file
debris.
Maintenance Wizard - This utility does all of the above in a more automated
manner. It lets you schedule maintenance tasks so that they take place in
the background at a predetermined time.
Add/Remove programs - This Windows utility can be accessed from Control
Panel. When you abandon program installations, files and folders for that
application continue to remain on hard disk. Some program uninstallers do
not complete the job and leave behind program and data files or folders.
You can minimize file debris by using the Add/Remove programs utility of
Windows to uninstall programs. But third-party 'Uninstallers' are known to
do a more thorough job in clearing debris on your hard disk. They provide
 options for clearing redundant files, files that have not been accessed in a
long time (assuming you no longer require them), and temporary files.
A word of caution - While uninstalling programs, read all the system messages
and prompts carefully. You might be asked if you want to remove certain
"shared components" or "shared files". Respond in the negative. Certain
files are shared between applications and removing these might affect the
operation of another application.
Backup - As we said before, your data may be more valuable to you than the
whole system. Use the Windows or any third-party backup utility to archive
your important document files on floppies.
Anti-virus – eScan Anti-virus preloaded provided by ICFAI , Windows does not
include an anti-virus program, it is 3rd party Utility. Scan with help of Escan
anti-virus utility to floppy disk/USB Drive/CD&DVD Media before using them
if you are unsure about where they came from. Do not open documents and
file attachments received through e-mail without scanning them first. Keep
the online scanning option activated in the anti-virus package. Pls do
complete viruses scan once in a weak at least for avoiding the potential
virus attack.
A final word of advice - Reduce the clutter on your hard disk. Don't install
programs on the hard disk if you are not going to use them. Do you really
need three chat programs, four e-mail clients and three versions of the
same Paint program? Similar programs vie for the same system resources
during simultaneous operation and this may cause the system to freeze.
Make a careful assessment of all the programs on your hard disk,
uninstalling the ones you don't require.
Take care your DATA
Q7. What are the dos and don’ts for the Notebook ?
Ans:
Do’s
1. Always use Manufacturer provided AC cord with your notebook.
2. Work on battery while traveling if the AC supplied in not stable of there is
lots of voltage fluctuation.
3. Clean LCD with slightly dampened (Alcohol Free) soft cloth.
4. While transporting the notebook, carry it in bags provided with notebook.
Do not pack the notebook along with other things like files etc inside bag.
5. Always unplug the power cord during lightning storms, in order to protect
the unit from possible damage as a result of power surge. Also disconnect
the notebook from telephone line during lightning storms, for the reasons
mentioned.
6. Viewing distance of at least 16”must be maintained, whenever possible to
reduce eye straining. To get best results LCD should be in front of user.
 7. Always ensure that top line of LCD is located at least 20 degree below
eye-level.
8. Always follow the battery conditioning procedure while starting to use the
new battery. Battery conditioning means charging and discharging the
notebook battery fully three times initially.
9. Backup your data regularly
10. To save battery backup time (a) reduce brightness and contrast control as
less as possible. (b) Remove PCMCIA cards like modem, etc. when not
needed (c) Install a disk caching program that will cut down hard disk
access and save battery time.

Don’ts
1. Do not insert/remove PS/2 mouse or Keyboard while notebook is on.
2. While removing the LAN cable from RJ-45 do not apply sideways
pressure, as it might cause irreparable damage to Mother Board
3. Never pick up a notebook by holding LCD, and never push, squeeze or
otherwise apply force to LCD or it surrounding screen. Care needs to be
taken while transporting notebook, so that LCD does not get damaged.
4. To avoid any risk of shot circuit, or internal damage, never allow any
metallic objects like paper clips etc to fall into unit. If that should happen,
immediately turn off unit and contact nearest service center.
5. Never allow any liquid to spill into any part of a notebook, and never
expose it to rain or water.
6. Do not place notebook near heat source and never expose notebook to
direct sunlight.
7. Avoid jerking or hard shocks to notebook.
8. Avoid using notebook in dusty area, since dust particles can affect
reliability of the notebook.
9. Do not keep any weight over the notebook

Q8. What is the period of warranty for the notebook model TravelMate
4335?
Ans: 2 years onsite warranty + 3rd year carry in warranty.

Q9. What is the warranty term for the notebook support?

Ans: The battery covers warranty for one year regardless of the product
warranty. Notebook plastic parts, Hinges, cosmetic parts, Keyboard (Liquid
spillages / Key tops), Damaged LCD Screens, CD’s, Power chord, user manuals,
found to be tampered / misused will not be covered under the scope of warranty.
Dead pixels, greater than 4 numbers only will be covered under the warranty
policy of replacement

Q10 What is the support levels available for the user?

Ans : 1st level of technical support is available through acer toll free number.
2nd level Acer offers on site support at ICFAI premises through ACSP (Acer
Customer Service Partners) for 2 years and for the 3rd year it is a carry in
warranty through ACSC (Acer customer service center) at the nearest location.
The details of ACSP and ACSC location details are enclosed separately.

Q11. What is the Toll Free number for notebook support?

Ans. The Toll Free No. is 1 – 800 - 11- 6677 (BSNL) and 1- 800 – 3000 – 2237
(Reliance Toll Free). There is an additional IVR facility, which will guide the
customers to Notebook Technical agents. The IVR will prompt “For Notebook
Support press 1” or “ For Consumer PC Support press 2” or “For Projector
Support press 3”

Q12. Is there any limitation of the toll free service?

Ans.It is not possible for a subscriber of one telecom service to call toll free of
other telecom service provider. Like any other toll free services, our toll free
service can be reached only through BSNL and MTNL landlines across the
country. Others can avail the SMS service @ 9901676677 or can call the
reliance Toll free at 1- 800 – 3000 – 2237.

Q13. What is the SMS Service for the notebook support?

Ans. This is the additional facility for the customers the non-BSNL and MTNL
line. The customers can SMS the notebook serial number with the brief
description of problem details@ 9901676677. Notebook call center agent will
speak to the customer and will solve the problem if there is any minor problem or
the calls will be transferred to the respective service center and the engineer will
attend the call and fix the problem.

Q14. How will the customer know about the toll free and SMS numbers?
Ans. As per following details:
a. All Notebooks will have a Toll Free No. Sticker pasted on the box & at the
back of the Laptop.
b. Acer website has also been updated with the Toll Free Number.

Q15. What is to be carried to the service center at the time of service?

Ans: The notebook along with the power adapter, power cord in a proper acer
carry case.

Q16. What is the accessory supplied along with the notebook?

Ans: Acer carry case, power cord, power adapter.