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This document is a project report submitted by Bhalinder Singh to Malout Institute of Management and Information Technology in partial fulfillment of a Master of Business Administration degree. The report studies service quality at OM GRC InfoTech Pvt. Ltd. in Chandigarh and was conducted under the guidance of Assistant Professor Ajay Samyal. Bhalinder Singh declares the report as his own work and acknowledges the support of his project guide Bindu Rana, JJ Maini, and his parents in completing the report.

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Gaganjot Singh
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27 views

Submitted To

This document is a project report submitted by Bhalinder Singh to Malout Institute of Management and Information Technology in partial fulfillment of a Master of Business Administration degree. The report studies service quality at OM GRC InfoTech Pvt. Ltd. in Chandigarh and was conducted under the guidance of Assistant Professor Ajay Samyal. Bhalinder Singh declares the report as his own work and acknowledges the support of his project guide Bindu Rana, JJ Maini, and his parents in completing the report.

Uploaded by

Gaganjot Singh
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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STUDY OF SERVICE QUALITY A PROJECT REPORT IN OM GRC INFOTECH PVT. LTD.

SUBMITTED TO MALOUT INSTITUTE OF MENAGEMENT AND INFORMATION TECHNOLOGY MALOUT FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION (2012-2014)

BY BHALINDER SINGH University Roll No.1274236 Class Roll No:808 UNDER THE GUIDANCE OF TEACHER NAME: Assistant Prof: AJAY SAMYAL (DEPARTMENT OF MANAGEMENT STUDIES) MALOUT INSTITUTE OF MENAGEMENT AND INFORMATION TECHNOLOGY, MALOUT, DISTTRICT SHRI MUKTSAR SAHIB -152107 Year 2013

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DECLARATION I undersigned hereby declare that the summer training project report submitted to my college MIMIT, MALOUT. In partial fulfillment for the degree of Masters of Business Administration on Recruitment at OM GRC InfoTech Pvt. Ltd. Chandigarh. is a result of my own work under continuous guidance and kind co-operation of our college faculty members . I have not submitted this training report to any other university for the award of degree.

------------------------BHALINDER SINGH

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ACKNOWLEDGEMENT

With deep sense of gratitude. I would like this opportunity to thank my project guide Miss Bindu Rana (incharge of training deptt.), who gave her best support & co-ordination during my summer training. Her involvement and support always gives me the confidence to do my work. Without her guidance this project project report would not have seen the light of the day. I am also very thankful to Ms. J.J.MAINI (Incharge of Management Department) for their kind co-operation to complete this report. I would like to thank the people who took their time to help me to complete this project. I would like thanking to my friends who were of immense help to me. Last but not the least, I would like to thank my parents who were source of support throughout the making of the report.

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