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This document defines and describes a call center. It states that a call center is a centralized office used for receiving and transmitting a large volume of telephone requests, whether they are inbound requests from customers or outbound calls such as for telemarketing. Call centers are equipped to efficiently handle high call volumes through the use of technologies like predictive dialers for outbound calls.

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Hershey Cordero Briones
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12 views1 page

Aaaaaaaaaa

This document defines and describes a call center. It states that a call center is a centralized office used for receiving and transmitting a large volume of telephone requests, whether they are inbound requests from customers or outbound calls such as for telemarketing. Call centers are equipped to efficiently handle high call volumes through the use of technologies like predictive dialers for outbound calls.

Uploaded by

Hershey Cordero Briones
Copyright
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We take content rights seriously. If you suspect this is your content, claim it here.
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a compa the outside. Outbound call centers use "predictive dialers," which make calls from a list, but ensure that a person has answny to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientel that a person has answered before switching the call to the next available agent. A call center is equipped to han A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is equipped to handle a large volume of telephone calls (especially for taking orders or serving customers). A department within a company or a third-party organization that handles telephone sales and/or service. Inbound call centers, which take calls from the outside. Outbound call centers use "predictive dialers," which make calls from a list, but ensure that a person has answered before swit

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