International Organisation for Professional Qualifications

Practice Questions

Develop the skills and knowledge to solve critical HR issues

1. Which of the following cost should not be considered within labour cost A) B) C) D) overtime training and development fringe benefits overheads

2. Wastage in HRP means A) B) C) D) Delayering of employees Retirement of Employees Outsourcing of Services Multiskilling of employees

3. Supply of Labour should be forecasted by considering A) B) C) D) Skills and productivity Structure of workforce External labour market A, B and C

4. A probable remedy to deficit of HR doesnt include A) B) C) D) Training and development Outsourcing Adjustment of management pattern Downsizing

5. Incentives on early retirement can be provided in order to A) B) C) D) increase satisfaction increase employee loyalty make up for HR surplus maintain corporate culture

6. What is labour turnover? A) B) C) D) the number of the number of the number of the number of employees being outsourced employees being promoted employees leaving employees

7. Labour turnover is the ratio of A) B) C) D) employees employees employees employees employed and employee promoted in a period outsourced and employees employed in a period left and employees employed in a period fired and employees employed in a period

8. A disadvantage of labour turnover is A) B) C) D) the ratio has no unit it is hard to measure employee type is not considered employees are never satisfied

9. The labour Stability ratio considers A) B) C) D) employees employees employees employees with greater skill with a certain service length nearing retirement with higher salaries

10. Labour Stability doesnt include A) B) C) D) certain period of service length of the employee total period of Service length of the employee comparison to total employees employed service period of employees

11. Which of the followings is NOT a cause of labour turnover A) B) C) D) Accident Retirement Career shift Family Planning

12. Novelty of situation for a new employee which can lead towards turnover is a phenomenon known as A) B) C) D) First First First First come first serve basis mover advantage Induction Crisis Inception Dillemma

13. Job Analysis is carried out at the beginning of recruitment process in order to A) B) C) D) determine the level of unemployment in the society facilitate creation of HR budget understand required competence level study to retain coveted employees

14. A ___________ consists of a narration of job duties and statuses. A) B) C) D) job job job job description narrative specification database

15. A __________ defines the type of person suited for the job. A) B) C) D) person person person person definition specification verification determination

16. An effective publication of recruitment notice should A) B) C) D) attract individuals with suitable skills demonstrate equal opportunity comply with corporate goals differentiate company brand

17. Applications from job applicants should go under which of the following action A) B) C) D) eliminating unsuitable applications cross-checking for repetitive applications subjectively skim through the credentials shredding

18. Modern day trend of a person acquiring multiple skills brings which of the following recruitment approach A) B) C) D) attributing various jobs to one person modeling the job to suit the person training the person to fit the job outsourcing services

19. A flexible approach of recruitment undertakes A) B) C) D) providing employees with flexible timing selecting people looking at their skills communicating job applicants what is required from job recruiting multi-skilled people regardless of job availability

20. Which recruitment approach is the most common? A) B) C) D) Selecting Selecting Selecting Selecting people according to job requirement job according to skills of people payroll according to caliber of employees people according to credentials

21. Organisatio ns brand image is an important factor in shaping recruitment process because A) B) C) D) Employees are loyal to the brand of their organisation Job applicants prefer a better brand in choosing future workplace Recruitment process is within the scope of public relation Brand sales.

22. Job applicants should be dealt with _________ in a recruitment process A) B) C) D) dignity integrity fairness coercion

23. Direct discrimination refers to A) B) C) D) preferring all the parties preferring one party over other putting one party in certain disadvantage creating discriminatory policies

24. Indirect discrimination refers to A) B) C) D) preferring all the parties preferring one party over other putting one party in certain disadvantage creating discriminatory policies

25. A disadvantage of one-to-one interview is A) B) C) D) it facilitates a rapport between interviewer and interviewee it hinders objective judgment of an interviewee candidate may be able to cover incompetence time is not properly utilised

26. An interviewer should prepare the interview properly in order to A) B) C) D) facilitate corporate objectives being achieved control subjective judgment be eloquent enough target suitable employees

27. Interviewer should pose questions in accordance with A) B) C) D) job description financial information flow of conversation local norms

28. According to Whetton and Cameron, the following skills are required for an interviewer Except A) B) C) D) devising appropriate questions creating proper ambience giving importance to gut feeling avoiding biased judgment

29. Creating a proper interviewing ambience necessitate A) B) C) D) fidgeting a lot having mood swings sensing the nervousness of the interviewee establishing trust with candidate

30. Open question pattern in an interview is a type of questioning which means A) B) C) D) both interviewer and interviewee can cross question each other anyone in the board can answer the question interviewee is free to elaborate his answer interviewer is open to religious freedom

31. Have you finished your graduate study? is a type of A) B) C) D) Closed question Open question Multiple question Tag question

32. Multiple questioning refers to A) B) C) D) repetitive questions array of related questions total set of questions in an interview questions with multiple correct replies

33. Leading questions should be used in an interview where A) B) C) D) there are too many interviewers interviewee is shy and nervous interviewer wants to lead the way the interview has lost its track

34. Interviewees should be given opportunity of posing their questions. the statement is A) B) C) D) true false not always true redundant

35. Interview as a selection method is popular because it has negligible limitations the statement is A) B) C) D) true false in need of further research to justify redundant

36. Halo Effect in interview is observed when A) B) C) D) all job candidates are judged the same one candidate is judged by one particular trait interviewers are subjective in judgment interviewers are posing racist questions

37. The three components of Vrooms expectancy theory are A) B) C) D) Force, Valence and Extrapolation Faculty, Value and Expectancy Force, Valence and Expectancy Frailty, Valor and Enigma

38. The expectancy theory is a theory belonging to ________ theories A) B) C) D) Conjugation Convoluted Process Content

39. In Vrooms expectancy theory, the term valence refers to A) B) C) D) The The The The extent extent extent extent of an individuals yearning for success an individual prefers a specific outcome of success that follows individuals effort one can be satisfied

40. In Vrooms expectancy theory, the term expectancy refers to A) B) C) D) expectation of expectation of expectation of expectation of a particular outcome from given effort desired outcome being properly rewarded fulfilling ones objectives

41. The concept of instrumentality refers to the fact that A) B) C) D) people people people people are inherently greedy are materialistic work just to earn money have higher ambitions

42. Proper job evaluation should be conducted in order to A) B) C) D) fix remuneration facilitate equal opportunity maintain corporate strategies recruit new employees

43. In recent times, the practice of job evaluation has been revived due to A) B) C) D) focus on productivity emphasis on equal remuneration vertical integration improve internal control

44. Disadvantages of job evaluation include everything of the followings EXCEPT A) B) C) D) inflexibility gender inequality subjectivity irrelevance

45. The proper order of job evaluation process would be A) B) C) D) Remuneration factors > Collection of Job data> Job appraisal > determine pay value Collection of Job data> Job appraisal> determine pay value> Remuneration factors Job appraisal> Collection of Job data> determine pay value> Remuneration factors determine pay value> Remuneration factors> Job appraisal> Collection of Job data

46. Job Classification is a form of ____________ method. A) B) C) D) analytical non-analytical sub-analytical pseudo-analytical

47. Points Rating is form of _______________ method A) B) C) D) analytical non-analytical sub-analytical pseudo-analytical

48. The most popular job evaluation method these days is A) B) C) D) Job Ranking Job Classification Points Ratin Peer Evaluation

49. Performance review in a performance management system should be both A) B) C) D) motivational and inspirational individualistic and totalitarian retrospective and futuristic emotional and terse

50. Disciplinary actions are warranted in each of the following situation EXCEPT A) B) C) D) Employee is not meeting standard Employee is often absent Employees performance is average Employees is keeping deadlines

51. A punitive disciplinary action means A) B) C) D) warning the offender scolding the offender punishing the offender counseling the offender

52. A deterrent disciplinary action means A) B) C) D) warning the offender scolding the offender punishing the offender counseling the offender

53. A progressive disciplinary method refers to A) B) C) D) killing the cat at the first night gradually increasing punishment level applying theory Y in disciplining courteous reformative discussion

54. A disciplinary interview should involve following factor in consideration A) B) C) D) Ascertain the control axis Ignore of facts of offence Hurting the moral of the employee Consideration of employee importance

55. Grievance occurs in a probable case of A) B) C) D) Unfair treatment Bad working condition Poor Salary Lack of Motivation

56. Termination of employment can occur via each of the following methods EXCEPT A) B) C) D) By performance Breach of Contract By frustration By coercion

57. Termination of employment terms by notice occurs on which of following dual terms? A) B) C) D) motivation and resignation resignation and designation resignation and dismissal dismissal and dissent

58. Flexible retirement is devised by setting a minimum age after which retirement is A) B) C) D) optional mandatory recommended obvious

59. An exit interview should be arranged by the employer in order to A) B) C) D) bid farewell to resigning employee who has served the organisation so far know the reason of resignation and take consequent action let the employee know that the re-entry door is not closed to make sure other employees are not disheartened

60. During the period after the employee has handed over his resignation notice, the contract of employment A) B) C) D) cancels immediately is suspended continues to be in effect is truncated

61. Decision made in the employment tribunals can be appealed only on A) B) C) D) argued facts of the case matters of law financial statements preliminary hearing

62. Dismissal without any prior notice can be handed to the employee in a case of A) B) C) D) terminal illness attitude problem significant breach of contract vicious grievances

63. The scope of remedies offered in a case of unfair dismissal is _________ than that of in a case of wrongful dismissal. A) B) C) D) wider narrower equal swifter

64. Decision of reengagement made by the employment tribunal means that A) B) C) D) the employee can sue again the employee should be reemployed in his former job the employee should employed back in a similar job the employee should reconsider his case

65. Redundancy can occur in case of A) B) C) D) employer applying going concern employer remains in locality employer requiring more employees for a work employer shifts from a locality

66. Interviewing leaving employees is good way of A) B) C) D) showing that the organisation care about them understanding the psychology of employees taking turnover seriously devising a way to retain existing workforce

67. Employees perception regarding working condition can be understood by A) B) C) D) Attitude Survey Perception Survey Satisfaction Survey Cognitive Survey

68. Methodology of Job analysis include all of the following methods EXCEPT A) B) C) D) By By By By observing of practice of existing employees interviewing employees regarding job downsizing specific employees encouraging employees to keep records

69. A Job Description provides all of the following usages EXCEPT A) B) C) D) Determine appropriate salary level Determine required skill level Determine level of job satisfaction Determine effective utilisation of human resource

70. UK regulations have demanded organisations to use analytical job evaluation schemes in order to ensure A) B) C) D) Objective pay-structure Indiscrimination in pay setup Cost-effective decision making Compliance of UK law

Answer
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