Vikas Resume
Vikas Resume
VIKAS VERMA
3o seek a challenging career in an organi4a"ion having environmen" "ha" encourages con"inuous learning an- provi-es e)posure "o new "echnologies, so as "o help me achieve pro#essional an- personal grow"h in "he #iel- o# ,n#orma"ion 3echnolog+. EDUCATIONAL QUALIFICATION DEGREE: Bachelor of Tech olo!" #$%%&'$%($) A-2/251, Janakpuri, New Delhi - 11 5! PERSONAL DATA Da"e o# $ir"h (e) Na"ionali"+ *ari"al ("a"us .anguages *o1ile % 1 &c" 1'!! % *ale % ,n-ian % (ingle % English / 0in-i % ''''222221 Colle!e: *alou" ,ns"i"u"e o# *anagemen" an- ,n#orma"ion 3echnolog+,*alou" 567NJA$8 S*rea+: ,n#orma"ion 3echnolog+ U ,-er.,*": 6un9a1 3echnical 7niversi"+, Jalan-har Mar/.: 2 .:;<
Se ,or Seco 0ar": 1II #$%%2) School: Boar0: Mar/.: =ani 6u1lic (chool, >horo-e, ?a-akara, @erala >.$.(.E 2A<
Seco 0ar": 1 #$%%3'$%%4) School: (umermal Jain 6u1lic (chool, New Delhi Boar0: >.$.(.E Mar/.: 2 .:< 5or/ E67er,e ce 2 A-2 ! 3ech (uppor" E)ecu"ive wi"h $i44source - Birs" e)perience wi"h ,n"erna"ional "ech suppor", "rou1leshoo"ing en- users "echnical issues
2 1: *arch- 2 1: Decem1er .1 (+s"em Anal+s" wi"h 0>. 3ech. - *e" >us"omer service, Cuali"+ an- "echnical e)per"ise nee-s. Dorke- -iligen"l+ an- e##icien"l+ "o "ake calls #rom "he Cueue "o main"ain an average "ime "o answer wi"hin (.A. >ollec"s -e1ugging in#orma"ion as nee-e-. Escala"es issues ou"si-e o# "he scope o# .1 "o "he .2 "eam. - >lear -ocumen"a"ion o# "echnical issues wi"hin suppor" inci-en"s. Evalua"es issues an- resolu"ions #or con"ri1u"ion "o "he 3echnical (uppor" @nowle-ge1ase - 6rovi-e- Din-ows an- Applica"ion (uppor", - Eoo- knowle-ge o# =(A, *( pro-uc"s, &u"look, ?6N, har-ware an- so#"ware rela"e- Cueries. 2 1: Decem1er "ill 6resen" (r. Associa"e as .1 (uppor" wi"h iEA3E - =esponsi1ili"ies same as wi"h 0>.
COMPUTER PROFICIENC8 O7era*, ! S".*e+.% Din-ows Ba.,c.: Ac"ive Direc"or+, Ne"working, .inu) 5 =0E. 28 A5ARDS 9 :ONOURS Eol- *e-alis" in "a1le "ennis 7-1A (chool level (por"s mee" 2 ; hel- in New Delhi 3ook par" in -e1a"e an- e)"empore compe"i"ion hel- in school an- in college an- won applauses. &rgani4e- Bashion (hows an- o"her cul"ural ac"ivi"ies a" school an- college level.
VOLUNTAR8 ACTIVITIES
Ac"ive *em1er o# N(( 6ar"icipa"e in 1loo- -ona"ion camps ?olun"eere- Anna 0a4are =evolu"ion.
PERSONAL STRENGT: Dillingness "o accep" challenges, s"ar" an- res"ar" again more ar-uousl+. A-ap"ive "o environmen", "eams / cons"rain"s. Emo"ionall+ s"rong an- ,n-epen-en" reasoning.
:OBBIES >oor-ina"ing / &rgani4ing even"s an- group ac"ivi"ies. .is"ening "o songs. (ur#ing on in"erne".
DECLARATION
, -o here1+ -eclare "ha" all "he in#orma"ion given a1ove is "rue an- comple"e "o "he 1es" o# m+ knowle-ge an- 1elie#. DATE: PLACE: V,/a. Ver+a