Marcus Stockton 18B Wayside rescent $%eter +e,on $-1 3.

/ 2ro3ile:

Telephone: 01392 461328 Mo!ile: 0"#43 320"8" $&'ail: 'arcus(stockton)hot'ail*co*uk +0B: 2910311983

I have spent the last 3 years building on my knowledge within the I.T industry as a help desk analyst, and am currently studying towards becoming a Certified .Net Framework programmer proficient in the C language. I am calm, well organised with e!cellent communication and interpersonal skills. I am fle!ible and adaptable, with an enthusiasm to learn and develop new skills in order to ensure that common goals are met. I am a very friendly person with a good sense of humour, which enables me to integrate smoothly into any team. "y meticulous attention to detail and ability to use my own initiative enables me to asses my workload and to prioritise effectively in demanding situations. I am e!tremely hard working, enthusiastic and thrive on a new challenge.

4ey Skills:
Internet Core, Computing and Communication #ualified Currently studying towards C "C$% &"icrosoft Certified $rofessional %eveloper' (!cellent written and oral communication, research, interpretation and presentation (ffective communication and interpersonal skills )ardworking, trustworthy and reliable (!cellent prioritisation and organisation of workload *bility to work well under pressure $roficient in networking, TC$+I$, "odern operating systems &,in -$, .ista, /, "*C 01-' (!cellent knowledge of the C language 2nowledge of 0b3ect 0rientated $rogramming &00$', and procedural programming 4nderstanding of the 1ystem %evelopment 5ife Cycle, *gile (!pert in T6175 1ound knowledge of )T"5, *1$.N(T 8asic understanding of ColdFusion, $)$, 9uby, :7uery I have recently started studying *1$.N(T, which includes )T"5 coding as well

$'ploy'ent 5istory: May 2013 6 2resent

So3t7are +e,eloper8 BS9 1

apita

4ndertake the analysis, design, coding and testing of software products+pro3ects as directed by the )ead of 1oftware %evelopment. "aintain and support e!isting software as directed by the )ead of 1oftware %evelopment. (!ercises best efforts and known best practice to ensure that software performs accurately, efficiently and reliably. (mploys known patterns and best practice to ensure software is maintainable, reusable and logically structured. (!ercise best efforts and known best practice to ensure that software is documented and annotated appropriately to enable the understanding and support by other software developers. Take an active interest in technology. "akes recommendations regarding the systems and software, both voluntarily and as re#uested. $roductivity ; completing development pro3ects in line with agreed timelines. 7uality ; ensuring that software output is reliable, scalable and highly usable. *ccuracy ; ensuring that software change e!actly meets client re#uirement &both internal and e!ternal'

5ogical approach ; ensuring that the approach to problem solving is logical, and results in e!pedient resolution.

0ct 2009 6 May 2013

Technical Support :;ent8 $clipse 9nternet

In my current role I am responsible for providing first line technical support to residential, business, corporate and reseller customers. I have also been undertaking many second line support tasks as I am now one of the more e!perienced members of my team. I help to resolve issues ranging from wireless network setup<s, setting up )osted (!change and email clients like 0utlook and (ntourage, to troubleshooting broadband connectivity and slow speed issues. 1ome of my responsibilities include= 9eplying to customer #ueries via email and telephone regarding connectivity issues, whereby I have been commended with positive feedback from both customers and colleagues. I feel I have built outstanding communication skills though constantly liaising with broadband suppliers for (clipse Internet &such as 8T and Tiscali'. 8onded *%15 (!pert whereby I am responsible for configuring custom firmware on routers to bond up to > standard adsl lines to increase performance and provide a layer of fail6safe networking. *lso setting up No6N*T configurations, port forwarding, and monitoring connections on the aggregation server. 0n occasion calling customers who have ongoing cases, and the only contact has been email. This adds a pro6active side to the support, and the customers respond well to this.

2008 & 2009

Broad!and Technical Support8 :decco <ecruit'ent 1 =ir;in Media 1 9BM

,hen working at .irgin "edia I was responsible for providing first line support to customers regarding their 8roadband. I provided this support via telephone and which often re#uired me to e!plain technical 3argon to non6 technical customers to help them fi! problems and resolve their #ueries. %ue to this organisations tight controls on call lengths I learnt to #uickly diagnose problems whilst also ensuring the highest #uality levels were met. *ll cases were noted and escalated when needed

200" & 2008

.o;istics8 Matalan

In this position I was accountable for loading the wagon, which meant using reach and counter6balance trucks to remove stock from the racking. I en3oyed working under the pressure of working to tight deadlines and working as part of a close knit team to ensure that high levels of customer satisfaction were met.

2006 & 200"

.o;istics8 >runt .a!our ?:ustralia@

In this role I had a variety of different 3ob roles which from being responsible for #uality checking and packing certain cuts of meat ready for dispatch to ensuring bo!es were sent into lidding machine and being accountable for collecting them and palleti?ing them ready for loading onto transport vehicles.

Auali3ications: 2008 6 2resent 2009 B M 2+ ?Microso3t erti3ied 2ro3essional +e,eloper@ with Computeach
International

/ully Cuali3ied in M +ST ?Microso3t includin;D

erti3ied +esktop Support Technician@

6 6

"C$ /@6A/A 1upporting 4sers and Troubleshooting %esktop *pplications on a "icrosoft ,indows -$ 0perating 1ystem "C$ /@6A/B 1upporting 4sers and Troubleshooting a "icrosoft ,indows -$ 0perating 1ystem

2008

9nternet ore8
6 6 6

o'putin; and o''unication Cuali3ied

%emonstrates a sound knowledge of Information Technology, 4nderstands the fundamentals of programming, database and network operating systems 4nderstands the history and components of the internet and the ,orld ,ide ,eb.

1999 6 2000 1998 6 1999

:1S .e,el: Media Studies8 South +e,on Tech 11 > S$Es8 includin; Maths8 $n;lish and Science at >rade uth!ert Mayne School or a!o,e8 St

5o!!ies and 9nterests:

I en3oy spending my time with friends, wife and family. I have en3oyed much travelling, spending years in both Tenerife and *ustralia. I am currently studying in the evenings and en3oying learning new skills and e!perimenting with computers, including writing new programs. ,hen not studying I have a variety of different hobbies and en3oy trying new things. I like to cook, paint, cycle, surf and get out on my surf6ski whenever possible. I have also recently taught myself how to play the guitar.

<e3erences:
*vailable upon re#uest