.

A PROJECT REPORT ON

GODWIN HOTEL & RESORT, GOA

Submitted in partial ul illment ! t"e re#uirement !r t"e de$ree ! %&S'& HHA ()inal *ear+

Submitted To : ,r& Sameer C"aud"ar-

Submitted By : Annu .au/"i0 %&S'& (HHA+ R!ll& 1 22222

INSTIT3TE O) HOTEL ,ANAGE,ENT R!!r0ee R!ad, ,eerut (3&P&+

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INSTIT3TE O) HOTEL ,ANAGE,ENT CATERING TECHNOLOG* & APPLIED N3TRITION, ,EER3T (3P+

CERTI)ICATE T"i/ i/ t! 'erti - t"at ANN3 .A3SHI. /tudent ! %&SC& (HHA+ ()inal *ear+ "a/ '!mpleted "i/ pr!4e't 5!r0 !n GODWIN HOTEL & RESORT, GOA durin$ t"e -ear&

%ri$& ,&S&D"a0a Dire't!r General

(Retd&+

Annu Kaushik (IHM)

INSTIT3TE O) HOTEL ,ANAGE,ENT CATERING TECHNOLOG* & APPLIED N3TRITION, ,EER3T (3P+

G3IDE NOTE I am plea/ed t! menti!n t"at ANN3 .A3SHI. /tudent !n H!tel ,ana$ement Caterin$ Te'"n!l!$and Applied Nutriti!n, ,eerut "a/ /u''e// ull'!mpleted "i/ pr!4e't 5!r0 !n GODWIN HOTEL & RESORT, GOA under m- /uper6i/i!n durin$ t"e -ear&

Pr!4e't Guide

Annu Kaushik (IHM)

AC.NOWLEDGE,ENT

A Project like this cAnnuot be completed without help and advice from different services. This project has been made possible through direct and indirect co-operation of various people for whom we wish to express our appreciation and gratitude. First and foremost I am thankful to academic and administrative members of the I ! famil"# for giving me a chance to work on this project# I am thankful to the teachers of %&SC& (HHA+ for enabling me to purse our studies and attain this vast knowledge. I am thankful to ,- Dire't!r, HOD and Guide for their valuable suggestion and guidance.
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Date : Place : CONTENTS S&N& T!pi' P$& ANNU KAUSHIK

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OBJECTIVES & SCOPE OF THE STUDY

The main objectives of this report are:

To determine the prominence of various working divisions in hotel industry.

To determine the working of Front Office, Housekeeping, Food !everages "ervices

and Food #roduction departments in Hotel $odwin.

Annu Kaushik (IHM)

Annu Kaushik (IHM)

INTRODUCTION TO GODWIN HOTEL

%hoosing the busy &orth $oa as its location, $odwin Hotel lets its guests enjoy being in the center of everything happening. 'ocated on

%andolim, the Hotel has the best of beaches and other entertainment avenues within easy reach. Offering () rooms, the hotel is lavish in every sense. *lmost all the rooms offer balconies that overlook the $reenery and provide refreshing views.

%omplete with every possible comfort, the hotel promises a lu+urious stay. ,ith the best eating options on site, the hotel makes for a completely pleasurable stay. The $olden $lory lays an ama-ing buffet for breakfast at its outdoor seating space.
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.+cellent meals with some e+otic drinks are served at /aritime 'ounge0 !ar.,ith .nglish style interiors and easy lounging space, it is a hot spot for all. *ma-ing seafood can be served at the poolside bar.

%*'*&$1T. !.*%H

Famous as the 23ueen of the beaches4 in $oa. %alangute is thronged by visitors. The beach is a 50 km0long coastal stretch. %alangute is $oa at its best, you name it, it6s there 0 the beach, nightspots, restaurants, night0markets, t6ai chi, yoga sessions and adventure sports.

*&71&* !.*%H

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The sheer beauty of the beach is indescribable. ,ith its rocky crescent and swaying palms, it6s a delight to be here. 8isit the beach to have a first0 hand e+perience of how pleasurable it can be. $oing to the ,ednesday Flea /arket can be fun. For revelers, beach parties on the full moon are a must. 9n a time -one of their own, such parties throb with life and effortlessly convert night to day.

%*&:O'9/ !.*%H #9%T1;."

%andolim !each, in !arde- taluka, is lined with shacks and bars. The beach is adjacent to Fort *guada. This is one clean and straight stretch of sand in &orth $oa. %andolim is said to be the native village of the famous *bbe Faria, one of the
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founding fathers of the science of hypnotism.

!*$* !.*%H

/iles and miles of sand, dotted with sun decks, is what this beach is all about. 9t is the perfect sun strip for holidaymakers. From the !aga0*njuna Hill, the view of !aga !each is ama-ing. The !aga ;iver flows to the north of the beach. <ou can find the ama-ing water sports in this beach.

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INTRODUCTION TO GODWIN HOTEL

#;."9:.&T9*' "19T"

$odwin Hotel $oa #residential "uite

'u+ury %an &ever get better than this. *range of carefully crafted facilities and tastefully done

interiors of the room fill you up with a deep sense of satisfaction. Facilities include ) king si-e bed or = single beds, individually controlled air conditioning,
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direct dial telephone, fridge, mini bar, '%: with satellite channels, ,i0Fi internet access, =( hour room service, tea coffee maker and a hair dryer.

#residential0000000000000000000000))>>> 9&;.

#;./9.; "19T.

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.+perience discreet lu+ury and complete privacy?

$odwin@s A#remier ;oom@ is artfully designed to provide delu+e comfort to our discerning guests. ,hen putting up in a premier room, the dwellers would e+perience a perfect blend of opulence and traditional beauty. The tasteful interiors have been thoughtfully chosen so that they display impeccable lu+ury. The sumptuousness e+hibited by these ultra modern premier rooms is indescribable. 9t is something that can only be felt

"ome of the prime amenities that come along with A#remier ;oom@ include:
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B B B B B

* wardrobe with an electronic safe %omplementary tea and coffee maker /ini !ar '%: with satellite channels "easonal Fruits

#remier0000000000000000000000000))>>> 9&;.

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DINNING
$O':.& $'O;<0;."T*1;*&T

* truly worthy and lu+urious restaurant offers delicious ambience to treat its guests. .+perience
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the best cuisines 0 family style dinners and customi-ed meals in addition to classic dishes. %ommitted service and admirable hospitality will let you immersed in absolute relaced dining. * truly memorable for your taste buds.

/*;9T9/. 'O1&$.0!*;

* comfortable lounging place which has been interestingly designed keeping in mind the boats that don $oa@s alluring seascapes. 9t offers you
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private spaces where you can rela+ in a club atmosphere or enjoy the grooviest tracks as you take your sip of imported wines, spirits and brews with a choice of yummy snacks.

"#9%. ;O1T.0"H*&C

Open air restaurant at the main porch is 'ike a rende-vous for your formal non formal discourse. *n ideal place designed so craftily to make you feel free and enjoy all type of delicious food.

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BANQUET AND MEETING

"ituated in %andolim Town, $odwin Hotel boasts an outdoor pool set amidst gardens. 9t also offers
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rooms with free ,i0Fi access.$odwin Hotel lets its guests enjoy being in the center of everything happening. 'ocated on %andolim, the Hotel has the best of beaches and other entertainment avenues within easy reach. Offering () rooms, the hotel is lavish in every sense. *lmost all the rooms offer balconies that overlook the $reenery and provide refreshing views. %omplete with every possible comfort, the hotel promises a lu+urious stay. ,ith the best eating options on site, the hotel makes for a completely pleasurable stay. The $olden $lory lays an ama-ing buffet for breakfast at its outdoor seating space. .+cellent meals with some e+otic drinks are served at /aritime 'ounge0 !ar.,ith .nglish style interiors and easy lounging space, it is
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a hot spot for all. *ma-ing seafood can be served at the poolside bar

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RATES & PACKAGES

#*%C*$. FO; D &9$HT" ( :*<"

)st October =>)= to ==nd :ecember =>)= T*%.E

#remier room =>>>>F0 %# #ackage

#remier room ==>>>F0 /*# #ackage

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#remier room =(>>>F0 *# #ackage

=Drd :ecember =>)= to =5nd :ecember =>)=

/inimum ( nights #ackage 0 T*%GE

#remier room DDH>>F0 %# #ackage

#remier room DIH>>F0 /*# #ackage

#remier room DJH>>F0 *# #ackage

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%ancellation policy

* minimum of )> days notice prior to check in

date is reKuired for a full refund of the deposit /ade.

H>E of advance for %onfirmation of the !ooking.

H>E of the package price will be charged as retention after above periods

Full package price will be charged in case of a

no0show.L9f we don@t receive the advance deposit, the reservation would automatically stand cancelledM

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Feel Free to contact for any kind of assistance.

'ooking forward for your long term business

association in times to come and assuring for best of our service at all times.

%hild policy: >)st Oct to =5th :ec

%hild >I yrs %omplimentary without e+tra bed.

%hild >I yrs to )= yrs with e+tra bed D>E.

*bove )= yrs (>E on the #ackage

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The #ackage includes as per the above #ackage

,ell

*ppointed

*ir

%onditioned

*ccommodation F "atellite T8 F TelephoneF /inibar on %hargeable F "afe0 'ocker

,elcome drink on arrival L&on0*lcoholicM

Full package price will be charged in case of a

no0show.L9f we don@t receive the advance deposit, the reservation would automatically stand cancelledM

One Half day "outh $oa "ight "eeing in *%

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%oach

*ll !uffet /eals as per #lan

%omplimentary use of Tea F %offee maker in the %lassic ;ooms "uite ;oom

,hispering

replenished once a day.

%omplimentary use of "wimming #ool L "wim

"uit %ompulsoryM

,i0Fi connectivity on chargeable basis.

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#resently applicable ta+es

.+tension of stay available on pro0rata basis.

Tariff on per &ight !asis

/in ( &ights for booking

#remier room )=>>>F0 %# #ackag

$ala :inner on D)st %ompulsory ;s (H>>F0 per

%ouple

%hildren !elow >I <rs %omplimentary

%hildren >I <rs to )= <rs is .+tra (>E and above

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)= <rs is H>E On tariff as well as on $ala :inner.

%ancellation policy: =Drd :ec to Drd 7an

)>>E of *dvance N the Time of !ooking. 9f we don@t receive the advance deposit, the reservation would automatically stand cancelled. *dvance payment is non0refundable.

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GUEST FACILITIES
B =( Hours ;oom "ervice

:octor on %all
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.+press 'aundry "ervices

Travel *ssistance %urrencey .+change

%urrency .+change

Fitness

"pa

,i0Fi 9nternet *ccess

Tea, %offee /aker in all ;ooms

,ell "tocked /ini !ar

:omestic

9nternational %all "ervices

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$arden 'awn

;oom "afes

%hain Hotel :iscounts

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GUEST FACILITIES
"#* ",9//9&$ #OO'

.nrich <our :esire Of Healthy *nd Fittest #hysiKue

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if you have loking for real solitude and pure rela+ation then head to the "pa. .njoy a host of e+otic massages that will stimulate your senses and will leave you feeling rela+ed and recharged.

"it back with some freshly served cocktails and mocktails and enjoy the lovely atmosphere or if you have in the mood for some fun, then go hit the pool? There is truly no better way to get refreshed?.

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VISION
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%reating an e+cellent infrastructure and providing famed *sian hospitality to achieve unmatched customer delight delivering valuable e+perience and prove to be a bond of unity by having individuality of our e+panded facilities.

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MISSION
To become a world0class business group driven by:

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.thical

practices,

bolstered

by

efficient and

processes, technology.

effective

innovation

"pirit of self0sustenance, where every vertical harnesses the strengths of the other.

Highly motivated talent pool, which is the strong fountainhead, powering group@s colossal growth.

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MAJOR DEPARTMENTS

FRONT OFFICE

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FOOD AND BEVERAGE SERVICE

HOUSEKEEPING

FOOD PRODUCTION

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FRONT OFFICE
9t is the most important department of the hotel. The main function of this department is to give warm welcome to the guest . 9t helps to create good image in front of the guest.
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This is the first department where guest comes in contact with. 9t generates the ma+imum revenue for the hotel as it sells room to the guests. This also includes sub departments like reservation, !ell desk, and 9nformation desk. 9t also provides some facilities like concierge service to the guest.

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FOOD AND BEVERAGE SERVICE

9t is a department which serves food and beverage to the guest in a very attractive and pleasing manner, which creates good impression on the guest.

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There are several kind of food and beverage outlet like restaurants, !ars, %offee shops, take away banKuets etc.

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9t is second most revenue producing department of the hotel by selling different types of food and beverage to the guest.

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HOUSEKEEPING
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This department is responsible for cleaning and maintaining hotel premises which include public area, guest rooms, lobby, swimming pool area etc. generally this department is not visible to the guest.

9t works for guest satisfaction through keeping the environment clean and hygiene. Horticulture is one of the most important features of housekeeping department which deals with different types of flower
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arrangement and maintaining the garden. This department works to give pleasant look of the hotel to the guest.

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FOOD PRODUCTION
9t is a department with deals with the preparation of different types of food items. 9t is not a visible department to the guest because it usually works in the back area.

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9t makes the food more delicious and attractive by different styles of cooking method. :ifferent cuisine has their own kitchen and speciali-ed chef to work on it according to their skills.

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!akery departments comes under this which include preparation of desserts, breads etc.

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FACILITIES AT GODWIN RESORT, GOA

Travel :esk

%ar ;ental

;estaurant

8alet #arking

Health %lub

"moking *rea

!abysitting on reKuest

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%urrency .+change

Florist

,i0fi

"pecial Facilities For #erson with :isabilities

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CONCLUSION
%hoosing the busy &orth $oa as its location,
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$odwin Hotel lets its guests enjoy being in the center of everything happening. 'ocated on

%andolim, the Hotel has the best of beaches and other entertainment avenues within easy reach. Offering () rooms, the hotel is lavish in every sense. *lmost all the rooms offer balconies that overlook the $reenery and provide refreshing views.

%omplete with every possible comfort, the hotel promises a lu+urious stay. ,ith the best eating options on site, the hotel makes for a completely pleasurable stay. The $olden $lory lays an ama-ing buffet for breakfast at its outdoor seating space. .+cellent meals with some e+otic drinks are served at /aritime 'ounge0 !ar.,ith .nglish style interiors and easy lounging space, it is a hot spot for all.
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*ma-ing seafood can be served at the poolside bar.

%*'*&$1T. !.*%H

Famous as the 23ueen of the beaches4 in $oa. %alangute is thronged by visitors. The beach is a 50 km0long coastal stretch. %alangute is $oa at its best, you name it, it6s there 0 the beach, nightspots, restaurants, night0markets, t6ai chi, yoga sessions and adventure sports.

*&71&* !.*%H

The sheer beauty of the beach is indescribable. ,ith its rocky crescent and swaying palms, it6s a delight to be here. 8isit the beach to have a first0
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Annu Kaushik (IHM)

hand e+perience of how pleasurable it can be. $oing to the ,ednesday Flea /arket can be fun. For revelers, beach parties on the full moon are a must. 9n a time -one of their own, such parties throb with life and effortlessly convert night to day.

%*&:O'9/ !.*%H #9%T1;."

%andolim !each, in !arde- taluka, is lined with shacks and bars. The beach is adjacent to Fort *guada. This is one clean and straight stretch of sand in &orth $oa. %andolim is said to be the native village of the famous *bbe Faria, one of the founding fathers of the science of hypnotism.

!*$* !.*%H
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/iles and miles of sand, dotted with sun decks, is what this beach is all about. 9t is the perfect sun strip for holidaymakers. From the !aga0*njuna Hill, the view of !aga !each is ama-ing. The !aga ;iver flows to the north of the beach. <ou can find the ama-ing water sports in this beach.

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BIBLIOGRAPHY

BOOK

Hotel Front Office /anagement, (th .dition 7ames *. !ardi LThe #ennsylvania "tate 1niv.M

WEBSITES

www.google.com

www.wikipedia.com

www.cambay.com

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NEWSPAPER

The Times of 9ndia.

Hindusthan Times

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