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Training Plan Assertiveness

The document outlines a training program to teach assertive communication skills. The first module is an introductory presentation that orients participants and establishes ground rules. The second module defines assertive behavior and differentiates it from aggressive and passive behavior through group exercises and videos. The third module teaches a four-step technique for assertive communication using roleplays and a Gandhi clip. The fourth module demonstrates effective ways to say "no" through scenarios and a John Cleese video. The fifth introduces the art of persuasion through definitions, techniques and activities. The sixth and final module emphasizes building self-confidence through videos and exercises on self-belief and facing fear.

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matthewivan
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123 views1 page

Training Plan Assertiveness

The document outlines a training program to teach assertive communication skills. The first module is an introductory presentation that orients participants and establishes ground rules. The second module defines assertive behavior and differentiates it from aggressive and passive behavior through group exercises and videos. The third module teaches a four-step technique for assertive communication using roleplays and a Gandhi clip. The fourth module demonstrates effective ways to say "no" through scenarios and a John Cleese video. The fifth introduces the art of persuasion through definitions, techniques and activities. The sixth and final module emphasizes building self-confidence through videos and exercises on self-belief and facing fear.

Uploaded by

matthewivan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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S. No.

Module Training Objective Focus Areas Method(s) of Instruction


Total
Duration
1
Welcome
Presentation
To give participants an overview of the
Training Program; allow participants to set
ground rules during training and formulate
collective training objectives
Icebreaker
Setting expectations
Activity: Rearrange the tennis
Ball activity
Instructor-led Training (ILT)
60 min.
2
Assertive
communication
Define assertive communication.
Enable participants to differentiate
assertive behavior from aggressive and
submissive behavior in a business
environment.
Definition and Process of Assertive
Communication
Use a team-think to discuss challenging
scenarios for assertive communication. To
highlight the rules for assertive
communication and see a video on
assertive communication.
Definition of Assertive
Communication
Team Think exercise
ILT
Coastal Communication Video
90 min.
3 4 step Technique
To enable participants grasp the
technique of being assertive in a step by
step manner.
To enable participants understand the
process using videos and an activity.
How to be assertive using the 4 step
technique.
Application of the 4 step technique in
challenging scenarios.
ILT
Activity: Assertive
communication in Pairs using
scenarios
Gandhi clip on assertive
communication
90 min.
4 Ways to say 'No'
To help participants recognize the
scenarios when someone uses the 4 step
technique.
How to use the 'No' effectively
How to say 'no' when:
You cannot complete the task
You find it difficult to refuse
You do not have the time but yet show
you are willing to help
Use positive body language
The flowchart for the process
Video clip-John Cleese on
Assertive communication
ILT
60 min.
5 Persuasion
To introduce the art of persuasion in
assertive communication.
To explore how the process of
persuasion has to be carried out.
Definition
Classical technique
Principles
Application techniques
Activity: The chair
Movie clip: Lagaan
Video clip: Boiler room
Activity: Cave Rescue
ILT
90 min.
6 Self-confidence
To enable trainees understand the
significance of self confidence and body
language along with the importance of
facing fear.
Self- Belief
Being comfortable with oneself
Building self Confidence
Video: Gandhi facing fear
Activity Pat on the back
Video: The lion king
ILT
60 min.
ASSERTIVENESS

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