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Complaint Letters: A Complaint Letter Is An Expression of Dissatisfaction

This document provides information about writing an effective complaint letter. It lists common reasons for complaints such as defective products, bad service, or mistaken billing. It then gives guidelines for writing a complaint letter, such as providing order details, explaining the specific problem, stating the inconvenience, appealing to the supplier's reputation, and clearly stating the desired action. It concludes by providing a sample letter complaining about the poor quality of received goods.

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514 views

Complaint Letters: A Complaint Letter Is An Expression of Dissatisfaction

This document provides information about writing an effective complaint letter. It lists common reasons for complaints such as defective products, bad service, or mistaken billing. It then gives guidelines for writing a complaint letter, such as providing order details, explaining the specific problem, stating the inconvenience, appealing to the supplier's reputation, and clearly stating the desired action. It concludes by providing a sample letter complaining about the poor quality of received goods.

Uploaded by

duppal35
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Complaint Letters

A complaint letter is an expression


of dissatisfaction


Reasons for complaint
Defective product
Bad service
Mistaken Billing
Guarantee/ warrantee
Damaged goods
Guidelines for writing complaint
letter
Provide a reference point, namely consignment
number, date and the items ordered
Explain the problem and give specific details
Briefly explain the inconvenience/difficult
situation you are facing
Appeal to the suppliers reputation and sense of
responsibility and fairness
State clearly what action you want the supplier
to take or what adjustment you expect to offer.

Sample concerning poor quality of
goods
Dear Sir
On 12 August I ordered 200 mattresses under my order
number FT 678.

On opening the parcel I found that 65 out of 200
mattresses are baldly soiled and faded. I regret that I
cannot keep these mattresses as I propose to sell it at a
winter sale in our area five days from now.

With huge resources at your command I request you to
replace the soiled mattresses within three days.
I would very much appreciate your quick response.

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