Chapter 11

Information Systems


Multiple Choice

1. The department in charge of recording all financial activity is the __________
department.
a) human resources
b) accounting
c) marketing
d) production
Answer: B
ifficulty level: !asy
"age: #$%
&esponse: Accounting departments record all financial activity from billing
customers to paying employees.

%. 'hich department actually creates the finished goods(
a) marketing
b) research
c) human resources
d) production
Answer:
ifficulty level: !asy
"age: #$)
&esponse: The production department actually creates finished goods and services
using raw materials and personnel.

#. The __________ department handles all aspects of promotion.
a) research
b) marketing
c) production
d) accounting
Answer: B
ifficulty level: !asy
"age: #$)
&esponse: The marketing department plans* prices* promotes* sells and distributes
the organi+ation,s goods and services.

). This management level is responsible for monitoring the day-to-day events in an
organi+ation and taking any re.uired corrective action.
a) supervisory
b) middle-managerial
c) stockholder
d) top-managerial
Answer: A
ifficulty level: /edium
"age: #$)
&esponse: 0upervisory management monitor the day-to-day events and takes
corrective action.


1. This management level deal with control* planning and decision making.
a) supervisory
b) middle-managerial
c) stockholder
d) top-managerial
Answer: B
ifficulty level: /edium
"age: #$)
&esponse: /iddle management deal with control* planning* and decision making.


2. This management level is concerned with long-range planning for the
organi+ation.
a) supervisory
b) middle-managerial
c) stockholder
d) top-managerial
Answer:
ifficulty level: /edium
"age: #$)
&esponse: The top management level is concerned with the long-range planning
for the organi+ation.


3. Top managerial-level information flow is vertical* hori+ontal* and
a) diagonal
b) multidimensional
c) ethereal
d) e4ternal
Answer:
ifficulty level: /edium
"age: #$1
&esponse: Top managerial-level information flow is vertical* hori+ontal* and
e4ternal in focus.

5. This level of management re.uire summari+ed information in capsule form to
reveal the overall condition of the business.
a) top management
b) middle management
c) supervisors
d) stockholders
Answer: A
ifficulty level: /edium
"age: #$2
&esponse: Top-level management need information that is summari+ed in capsule
form to reveal the overall condition of the business.


6. This level of management need access to information from outside the
organi+ation.
a) top management
b) middle management
c) supervisors
d) stockholders
Answer: A
ifficulty level: /edium
"age: #$2
&esponse: Top-level management need information from outside the organi+ation
because they need to forecast and plan for long range events.


1$. This level of management need summari+ed information such as weekly or
monthly reports.
a) top management
b) middle management
c) supervisors
d) stockholders
Answer: A
ifficulty level: /edium
"age: #$2
&esponse: Top-level management need summari+ed information.


11. These systems 7__________) record day-to-day transactions such as customer
orders* bills* inventory levels* and production output.
a) T"0
b) /80
c) 00
d) !00
Answer: A
ifficulty level: /edium
"age: #$3
&esponse: T"0 record day-to-day transactions such as these.


1%. These systems 7__________) summari+e the detailed data of the transaction
processing systems in standard reports for middle-level managers.
a) 900
b) /80
c) 00
d) !00
Answer: B
ifficulty level: /edium
"age: #$3
&esponse: /80 summari+e the detailed data of the T"0 in standard reports for
middle-level managers.


1#. /anagement 8nformation 0ystems are used by
a) employee-level workers
b) middle management
c) supervisor-level management
d) top-level management
Answer: B
ifficulty level: /edium
"age: #$3
&esponse: /80 are used by middle management.

1). These systems 7__________) present information in a very highly summari+ed
form.
a) T"0
b) /80
c) 00
d) !00
Answer:
ifficulty level: /edium
"age: #$3
&esponse: !00 present information in a very highly summari+ed form.


11. These systems 7__________) help top-level managers oversee the company,s
operations and develop strategic plans.
a) T"0
b) /80
c) 00
d) !00
Answer:
ifficulty level: /edium
"age: #$3
&esponse: !00 help top-level managers oversee the company,s operations and
develop strategic plans.


12. The __________ activity records the customer re.uests for goods or services.
a) payroll
b) sales order processing
c) inventory
d) general ledger
Answer: B
ifficulty level: !asy
"age: #$5
&esponse: 0ales order processing records the customer re.uests for the company,s
products or services.

13. /oney collected from or owed by customers is
a) accounts payable
b) inventory
c) accounts receivable
d) sales order processing
Answer: 9
ifficulty level: !asy
"age: #$5
&esponse: Accounts receivable records money received from or owed by
customers.


15. The __________ control system keeps records of the number of each kind of part
or finished good in the warehouse.
a) payroll
b) inventory
c) sales order processing
d) general ledger
Answer: B
ifficulty level: /edium
"age: #$5
&esponse: 8nventory control system keeps records of the number of each kind of
part or finished good in the warehouse.


16. The buying of goods and services is referred to as
a) sales order processing
b) accounts receivable
c) inventory
d) purchasing
Answer:
ifficulty level: !asy
"age: #$5
&esponse: "urchasing relates to the buying of goods and services.


%$. The money that the company owes for goods or services is handled by
a) accounts receivable
b) inventory
c) sales order processing
d) accounts payable
Answer:
ifficulty level: /edium
"age: #$5
&esponse: Accounts payable refers to money the company owes its suppliers for
materials and services it has received.


%1. The __________ activity is concerned with calculating employees, paychecks.
a) payroll
b) general ledger
c) accounts payable
d) sales order processing
Answer: A
ifficulty level: !asy
"age: #$5
&esponse: "ayroll is concerned with calculating employee paychecks.

%%. The __________ is the summary of all foregoing transactions.
a) inventory
b) general ledger
c) sales order processing
d) accounts payable
Answer: B
ifficulty level: !asy
"age: #$6
&esponse: :eneral ledger keeps track of all summaries of all the foregoing
transactions.


%#. The __________ shows a company,s financial performance.
a) general ledger
b) balance sheet
c) income statement
d) statement of cash flows
Answer: 9
ifficulty level: /edium
"age: #$5
&esponse: The income statement shows the company,s financial performance.


%). The overall financial condition of the organi+ation is listed in the
a) income statement
b) profit and loss statement
c) balance sheet
d) statement of cash flows
Answer: 9
ifficulty level: /edium
"age: #$6
&esponse: The balance sheet lists the overall financial condition of an
organi+ation.

%1. /anagement information systems produce reports that are
a) predetermined
b) encrypted
c) graphically simplified
d) dynamic
Answer: A
ifficulty level: /edium
"age: #1$
&esponse: /80 produce reports that are predetermined.

%2. __________ reports are produced at regular intervals.
a) /anagement
b) "eriodic
c) !4ception
d) emand
Answer: B
ifficulty level: /edium
"age: #1$
&esponse: "eriodic reports are produced at regular intervals ; weekly* monthly* or
.uarterly.



%3. 'hen sales reports are combined into monthly reports for the regional sales
manager* they are said to be
a) management reports
b) periodic reports
c) e4ception reports
d) demand reports
Answer: B
ifficulty level: /edium
"age: #1$
&esponse: This type of report is an e4ample of a periodic report.

%5. A sales report that shows that certain items are selling significantly above or
below marketing department forecasts is an e4ample of this type of report.
a) periodic
b) demand
c) inventory
d) e4ception
Answer:
ifficulty level: /edium
"age: #1$
&esponse: !4ception reports call attention to unusual events.


%6. These types of systems would most likely be used to assist a manager in getting
answers to une4pected and generally nonrecurring kinds of problems.
a) T"0
b) /80
c) 00
d) !00
Answer: 9
ifficulty level: /edium
"age: #1$
&esponse: 00 enable managers to get information in these situations.


#$. 'hich of the following refers to a decision-making support system for teams(
a) T"0
b) :00
c) !00
d) /80
Answer: B
ifficulty level: /edium
"age: #1$
&esponse: :00 are used to support collective work.

#1. 8n a :00* the __________ is generally a decision-maker.
a) programmer
b) technician
c) user
d) client
Answer: 9
ifficulty level: /edium
"age: #11
&esponse: The user is someone who has to make decisions ; a manager* often a
middle-level manager.

#%. The basic information that makes up a :00 is called the
a) system software
b) user
c) decision model
d) data
Answer:
ifficulty level: /edium
"age: #11
&esponse: ata in the 00 make up a group decision support system.


##. ata from within the organi+ation consist principally of transactions from the
a) T"0
b) /80
c) !00
d) accounts receivable
Answer: A
ifficulty level: /edium
"age: #11
&esponse: 8nternal data consist primarily of data from the T"0.


#). This management level control the work of the organi+ation* such as financial
planning and sales promotion planning.
a) strategic level managers
b) corporate stock holders
c) tactical level mangers
d) operational level managers
Answer: 9
ifficulty level: /edium
"age: #11
&esponse: Tactical level managers are concerned with controlling the work of the
organi+ation* such as financial planning and sales promotion planning.


#1. This management level are responsible for accomplishing the organi+ation,s day-
to-day activities.
a) strategic level managers
b) corporate stock holders
c) tactical level mangers
d) operational level managers
Answer:
ifficulty level: /edium
"age: #11
&esponse: <perational managers accomplish the organi+ation,s day-to-day
activities.


#2. 'hich component gives a :00 its decision-making capabilities(
a) user
b) data
c) decision model
d) system software
Answer: 9
ifficulty level: /edium
"age: #11
&esponse: ecision models give the 00 its analytical capabilities.

#3. These systems permit a firm,s top e4ecutives to gain direct access to information
about the company,s performance.
a) T"0
b) /80
c) !00
d) 00
Answer: 9
ifficulty level: /edium
"age: #1#
&esponse: !00 permit a firm,s top e4ecutives to gain direct access to information
about the company,s performance.


#5. These systems often present summary information in graphical format.
a) T"0
b) 00
c) /80
d) !00
Answer:
ifficulty level: /edium
"age: #1#
&esponse: !00 often display information in graphical form.


#6. __________ workers distribute* communicate* and create information.
a) 'hite collar
b) ata mine
c) 8nformation
d) <rgani+ation
Answer: 9
ifficulty level: /edium
"age: #1#
&esponse: 8nformation workers distribute* communicate* and create information.

)$. !mployees involved with the distribution and communication of information are
called
a) managers
b) data workers
c) 8T staff
d) knowledge workers
Answer: B
ifficulty level: /edium
"age: #1#
&esponse: ata workers are involved with the distribution and communication of
information.

)1. !mployees who create information are called
a) managers
b) data workers
c) 8T staff
d) knowledge workers
Answer:
ifficulty level: /edium
"age: #1#
&esponse: =nowledge workers are involved with the creation of information.


)%. __________ systems focus on managing documents* communicating* and
scheduling.
a) <ffice automation
b) Transaction processing
c) =nowledge work
d) !4ecutive support
Answer: A
ifficulty level: /edium
"age: #1)
&esponse: <A0 focus on managing documents* communicating* and scheduling.


)#. These systems are computer systems that allow people located at various
locations to communicate and have in-person meetings.
a) pro>ect managers
b) videoconferencing
c) telemarketing
d) data conferencing
Answer: B
ifficulty level: /edium
"age: #1)
&esponse: ?ideoconferencing systems are computer systems that allow people
located at various geographic locations to communicate and have in-person
meetings.

)). 'hich of the following is an e4ample of a knowledge work system(
a) pro>ect manager
b) 'eb server
c) ?ideoconferencing system
d) 9A@9A/
Answer:
ifficulty level: /edium
"age: #1)
&esponse: 9A@9A/s are e4amples of knowledge work systems.

)1. 9A@9A/ would be most useful in what industry(
a) motion picture
b) automobile manufacturing
c) food service
d) retail
Answer: B
ifficulty level: /edium
"age: #1)
&esponse: 9A@9A/ would be most useful in the automobile manufacturing
industry.

True/False


)2. The accounting department records all financial transactions.
Answer: True
ifficulty level: !asy
"age: #$%
&esponse: Accounting departments record all financial activity from billing
customers to paying employees.

)3. The marketing department identifies* investigates* and develops new products
and services.
Answer: Aalse
ifficulty level: !asy
"age: #$)
&esponse: The marketing department plans* prices* promotes* sells* and
distributes the organi+ation,s good and services.

)5. The human resources department manages the hiring* firing* and training of a
company,s personnel.
Answer: True
ifficulty level: !asy
"age: #$)
&esponse: The B& department manages the people.

)6. The research department handles all aspects of promotion.
Answer: Aalse
ifficulty level: !asy
"age: #$)
&esponse: The research department identifies* investigates* and develops new
products and services.

1$. The production department creates the finished goods.
Answer: True
ifficulty level: !asy
"age: #$)
&esponse: The production department actually creates the finished goods and
services.

11. 0upervisor-level management deals with control* planning and decision making.
Answer: Aalse
ifficulty level: /edium
"age: #$)
&esponse: 0upervisor-level managers manage and monitor the employees or
workers who actually produce the goods and services.

1%. /iddle management monitor day-to-day operations.
Answer: Aalse
ifficulty level: !asy
"age: #$)
&esponse: 0upervisors monitor day-to-day operations.

1#. Top managerial-level information flow is predominately vertical.
Answer: Aalse
ifficulty level: /edium
"age: #$1
&esponse: Top managerial-level information flow is hori+ontal* vertical* and
e4ternal.

1). /iddle-managerial level information flow is both vertical and hori+ontal.
Answer: True
ifficulty level: /edium
"age: #$1
&esponse: /iddle-managerial level information flow is both vertical and
hori+ontal.

11. The transaction processing system relies on information provided by the
management information system.
Answer: Aalse
ifficulty level: /edium
"age: #$3
&esponse: T"0 record the day-to-day transactions in the operation of the business.

12. The decision support system combines internal and e4ternal information to help
analy+e a wide range of problems.
Answer: True
ifficulty level: /edium
"age: #$3
&esponse: 00 combine internal and e4ternal information to help analy+e a wide
range of problems.

13. A weekly production schedule is one report likely to be generated from a
management information system.
Answer: True
ifficulty level: /edium
"age: #1$
&esponse: A weekly production report is a periodic report that would be generated
from a /80 system.

15. C!00D stands for !4ecutive 0implified 0ummary.
Answer: Aalse
ifficulty level: !asy
"age: #1%
&esponse: !00 is an acronym for e4ecutive support system.

16. !4ecutive support systems are designed to be easy to use.
Answer: True
ifficulty level: /edium
"age: #1%
&esponse: !00 are designed to be easily used by top-level managers.

2$. The sales order processing activity records the customer re.uests for goods or
services.
Answer: True
ifficulty level: !asy
"age: #$5
&esponse: 0ales order processing records the customer re.uests for the company,s
products or services.

21. The accounts receivable activity records money received from or owed by
customers.
Answer: True
ifficulty level: !asy
"age: #$5
&esponse: Accounts receivable records money received from or owed by
customers.

2%. The parts and finished goods that a company has in stock are called surplus.
Answer: Aalse
ifficulty level: /edium
"age: #$5
&esponse: "arts or finished goods are called inventory.
2#. "urchasing is the buying of materials and services.
Answer: True
ifficulty level: !asy
"age: #$5
&esponse: "urchasing is the buying of materials and services.

2). Accounts payable is concerned with calculating employee paychecks.
Answer: Aalse
ifficulty level: !asy
"age: #$5
&esponse: Accounts payable refers to money the company owes its suppliers for
materials and services it has received.


21. The general ledger refers to money the company owes.
Answer: Aalse
ifficulty level: !asy
"age: #$6
&esponse: The general ledger keeps track of all summaries of all the foregoing
transactions.

22. 8ncome statements show a company,s financial performance.
Answer: True
ifficulty level: !asy
"age: #$6
&esponse: 8ncome statements show a company,s financial performance.

23. A balance sheet is an e4ample of a demand report.
Answer: Aalse
ifficulty level: !asy
"age: #$6
&esponse: Balance sheets list the overall financial condition of an organi+ation.

25. A periodic report is created at set intervals.
Answer: True
ifficulty level: !asy
"age: #1$
&esponse: "eriodic reports are produced at regular intervals.

26. An e4ception report calls attention to unusual events.
Answer: True
ifficulty level: !asy
"age: #1$
&esponse: An e4ception report calls attention to unusual events.

3$. Team decisions can be facilitated by the use of a :00.
Answer: True
ifficulty level: /edium
"age: #1$
&esponse: :roup decision support systems 7:00) facilitate team decisions.

31. 8n general* the user of a :00 is some sort of decision maker.
Answer: True
ifficulty level: /edium
"age: #1$
&esponse: 8n general* the user of a :00 is taking some decision-making role.

3%. The system software provides a :00 with its decision-making capabilities.
Answer: Aalse
ifficulty level: /edium
"age: #1$
&esponse: 8n a :00 the user has the decision-making capabilities.

3#. The data component of a :00 is stored in the system software.
Answer: Aalse
ifficulty level: Bard
"age: #1$
&esponse: The data component is stored in a database.

3). There are three basic decision models used in a :00: operational* strategic* and
financial.
Answer: Aalse
ifficulty level: Bard
"age: #11
&esponse: ecision models are strategic* tactical* and operational.

31. Top-level management are most concerned with strategic planning.
Answer: True
ifficulty level: !asy
"age: #11
&esponse: Top-level management are concerned with strategic planning for the
organi+ation.

32. The strategic decision model assists in long-range planning.
Answer: True
ifficulty level: !asy
"age: #11
&esponse: 0trategic decision model certainly assists in long-range planning.

33. The operation decision model helps to accomplish the organi+ation,s day-to-day
activities.
Answer: True
ifficulty level: !asy
"age: #11
&esponse: <peration decision model helps the organi+ation in day-to-day
activities.

35. !mployees who distribute* create* and communicate information are called e-
workers.
Answer: Aalse
ifficulty level: !asy
"age: #1#
&esponse: !mployees are known as knowledge workers.

36. =nowledge workers create information.
Answer: True
ifficulty level: !asy
"age: #1#
&esponse: =nowledge workers are involved with the creation of information.

5$. An office automation system consists of multifunctional robots.
Answer: Aalse
ifficulty level: !asy
"age: #1)
&esponse: <ffice automation systems consist of data workers.

51. =nowledge workers use speciali+ed information systems called ='0 to create
information in their area of e4pertise.
Answer: True
ifficulty level: Bard
"age: #1)
&esponse: =nowledge workers use ='0 to create information in their area of
e4pertise.


5%. 9A@9A/ systems allow people located at various locations to have Cin-
personD meetings.
Answer: Aalse
ifficulty level: !asy
"age: #1)
&esponse: ?ideoconferencing systems allow people located at various geographic
locations to communicate and have in-person meetings.


5#. 9A@9A/ systems use powerful microcomputers running special programs that
integrate the design and manufacturing activities.
Answer: True
ifficulty level: !asy
"age: #1)
&esponse: 9A@9A/ systems re.uire powerful microcomputers running special
programs that integrate design and manufacturing activities.


5). ?ideoconferencing systems allow people located at various locations to have Cin-
personD meetings.
Answer: True
ifficulty level: !asy
"age: #1)
&esponse: ?ideoconferencing systems allow people located at various geographic
locations to communicate and have in-person meetings.


51. 9A@9A/ systems are widely used in the processing of perishable products.
Answer: Aalse
ifficulty level: !asy
"age: #1)
&esponse: 9A@9A/ systems are widely used in manufacturing of automobiles
and other products.


Fill-In-The-Blank


52. The department in charge of recording all financial activity is the __________
department.
Answer: accounting
ifficulty level: !asy
"age: #$%
&esponse: Accounting departments record all financial activity from billing
customers to paying employees.

53. This department 7__________) actually creates the finished goods.
Answer: production
ifficulty level: !asy
"age: #$)
&esponse: The production department actually creates finished goods and services
using raw materials and personnel.

55. The __________ department handles all aspects of promotion.
Answer: marketing
ifficulty level: !asy
"age: #$)
&esponse: The marketing department plans* prices* promotes* sells and distributes
the organi+ation,s goods and services.

56. This management level 7__________ ) is responsible for monitoring the day-to-
day events in an organi+ation and taking any re.uired corrective action.
Answer: supervisory
ifficulty level: /edium
"age: #$)
&esponse: 0upervisory management monitor the day-to-day events and take
corrective action.


6$. This management level 7__________) deals with control* planning and decision
making.
Answer: middle
ifficulty level: /edium
"age: #$)
&esponse: /iddle management deal with control* planning* and decision making.


61. This management level 7__________) is concerned with long-range planning for
the organi+ation.
Answer: top 7strategic)
ifficulty level: /edium
"age: #$)
&esponse: The top management level is concerned with the long-range planning
for the organi+ation.


6%. Top managerial-level information flow is vertical* hori+ontal* and __________ in
focus.
Answer: e4ternal
ifficulty level: /edium
"age: #$1
&esponse: Top managerial-level information flow is vertical* hori+ontal* and
e4ternal in focus.

6#. The level of management that re.uires information to be summari+ed in capsule
form to reveal the overall condition of the business is __________ management.
Answer: top
ifficulty level: /edium
"age: #$2
&esponse: Top level management re.uire information to be summari+ed in
capsule form to reveal the overall condition of the business.


6). This level of management 7__________) needs summari+ed information such as
weekly or monthly reports.
Answer: top
ifficulty level: /edium
"age: #$2
&esponse: Top level management need summari+ed information.


61. These systems 7__________) record day-to-day transactions such as customer
orders* bills* inventory levels* and production output.
Answer: T"0
ifficulty level: /edium
"age: #$3
&esponse: T"0 record day-to-day transactions such as these.


62. These systems 7__________) summari+e the detailed data of the transaction
processing systems in standard reports for middle-level managers.
Answer: /80
ifficulty level: /edium
"age: #$3
&esponse: /80 summari+e the detailed data of the T"0 in standard reports for
middle-level managers.


63. These systems 7__________) present information in a very highly summari+ed
form.
Answer: !00
ifficulty level: /edium
"age: #$3
&esponse: !00 present information in a very highly summari+ed form.


65. These systems 7__________) help top-level managers oversee the company,s
operations and develop strategic plans.
Answer: !00
ifficulty level: /edium
"age: #$3
&esponse: !00 help top-level managers oversee the company,s operations and
develop strategic plans.


66. The __________ processing activity records the customer re.uests for goods or
services.
Answer: sales order
ifficulty level: !asy
"age: #$5
&esponse: 0ales order processing records the customer re.uests for the company,s
products or services.

1$$. /oney collected from or owed by customers is the responsibility of the
__________ department.
Answer: accounts receivable
ifficulty level: !asy
"age: #$5
&esponse: Accounts receivable records money received from or owed by
customers.


1$1. The __________ control system keeps records of the number of each kind of part
or finished good in the warehouse.
Answer: inventory
ifficulty level: /edium
"age: #$5
&esponse: 8nventory control system keeps records of the number of each kind of
part or finished good in the warehouse.


1$%. The buying of goods and services is referred to as __________.
Answer: purchasing
ifficulty level: !asy
"age: #$5
&esponse: "urchasing relates to the buying of goods and services.


1$#. The money that the company owes for goods or services is handled by the
__________ department.
Answer: accounts payable
ifficulty level: /edium
"age: #$5
&esponse: Accounts payable refers to money the company owes its suppliers for
materials and services it has received.


1$). The __________ activity is concerned with calculating employees, paychecks.
Answer: payroll
ifficulty level: !asy
"age: #$5
&esponse: "ayroll is concerned with calculating employee paychecks.

1$1. The __________ is the summary of all foregoing transactions.
Answer: general ledger
ifficulty level: !asy
"age: #$6
&esponse: :eneral ledger keeps track of all summaries of all the foregoing
transactions.


1$2. The __________ shows a company,s financial performance.
Answer: income statement
ifficulty level: /edium
"age: #$5
&esponse: The income statement shows the company,s financial performance.


1$3. The overall financial condition of the organi+ation is listed in the company,s
__________ statement.
Answer: balance sheet
ifficulty level: /edium
"age: #$6
&esponse: The balance sheet lists the overall financial condition of an
organi+ation.

1$5. /anagement information systems produce reports that are __________ in nature.
Answer: predetermined
ifficulty level: /edium
"age: #1$
&esponse: /80 produce reports that are predetermined.

1$6. These types of reports 7__________) are produced at regular intervals.
Answer: periodic
ifficulty level: /edium
"age: #1$
&esponse: "eriodic reports are produced at regular intervals ; weekly* monthly* or
.uarterly.


11$. 'hen sales reports are combined into monthly reports for the regional sales
manager* they are said to be __________ reports.
Answer: periodic
ifficulty level: /edium
"age: #1$
&esponse: This type of report is an e4ample of a periodic report.

111. A sales report that shows that certain items are selling significantly above or
below marketing department forecasts is an e4ample of this type of report
7__________).
Answer: e4ception
ifficulty level: /edium
"age: #1$
&esponse: !4ception reports call attention to unusual events.


11%. These types of systems 7__________) would most likely be used to assist a
manager in getting answers to une4pected and generally nonrecurring kinds of
problems.
Answer: 00
ifficulty level: /edium
"age: #1$
&esponse: 00 enable managers to get information in these situations.


11#. 8n a :00* the __________ is generally a decision-maker.
Answer: user
ifficulty level: /edium
"age: #11
&esponse: The user is someone who has to make decisions ; a manager* often a
middle-level manager.

11). The basic information that makes up a :00 is called the __________.
Answer: data
ifficulty level: /edium
"age: #11
&esponse: ata in the :00 make up a group decision support system.


111. ata from within the organi+ation consists principally of transactions from the
__________ systems.
Answer: transaction processing
ifficulty level: /edium
"age: #11
&esponse: 8nternal data consist primarily of data from the T"0.


112. This management level 7__________) control the work of the organi+ation* such
as financial planning and sales promotion planning.
Answer: tactical
ifficulty level: /edium
"age: #11
&esponse: Tactical level managers are concerned with controlling the work of the
organi+ation* such as financial planning and sales promotion planning.


113. This management level 7__________) are responsible for accomplishing the
organi+ation,s day-to-day activities.
Answer: operational
ifficulty level: /edium
"age: #11
&esponse: <perational managers accomplish the organi+ation,s day-to-day
activities.


115. These systems 7__________) permit a firm,s top e4ecutives to gain direct access
to information about the company,s performance.
Answer: !00
ifficulty level: /edium
"age: #1#
&esponse: !00 permit a firm,s top e4ecutives to gain direct access to information
about the company,s performance.


116. These systems 7__________) often present summary information in graphical
format.
Answer: !00
ifficulty level: /edium
"age: #1#
&esponse: !00 often display information in graphical form.


1%$. __________ workers distribute* communicate* and create information.
Answer: 8nformation
ifficulty level: /edium
"age: #1#
&esponse: 8nformation workers distribute* communicate* and create information.

1%1. !mployees involved with the distribution and communication of information are
called __________workers.
Answer: data
ifficulty level: /edium
"age: #1#
&esponse: ata workers are involved with the distribution and communication of
information.

1%%. !mployees who create information are called __________ workers.
Answer: knowledge
ifficulty level: /edium
"age: #1#
&esponse: =nowledge workers are involved with the creation of information.


1%#. __________ automation systems focus on managing documents* communicating*
and scheduling.
Answer: <ffice
ifficulty level: /edium
"age: #1)
&esponse: <A0 focus on managing documents* communicating* and scheduling.


1%). These systems 7__________) are computer systems that allow people located at
various locations to communicate and have in-person meetings.
Answer: videoconferencing
ifficulty level: /edium
"age: #1)
&esponse: ?ideoconferencing systems are computer systems that allow people
located at various geographic locations to communicate and have in-person
meetings.

1%1. __________ systems are used in product design and manufacture.
Answer: 9A@9A/
ifficulty level: /edium
"age: #1)
&esponse: 9A@9A/ would be most useful in the automobile manufacturing
industry.

Essay


1%2. 'hat are the five functions of an organi+ation(
Answer: The five functions 7or departments) of an organi+ation are: accounting*
marketing* research* production* and human resources.
ifficulty level: !asy
"age: #$%


1%3. escribe the three levels of management.
Answer: The three levels of management are the following: supervisors 7monitor
day-to-day operations)* middle management 7deal with control* tactical planning*
and design)* and top-level management 7long-range planning).
ifficulty level: /edium
"age: #$)


1%5. escribe the flow of information within an organi+ation.
Answer: 8nformation flows according to the level of management. 0upervisors
tend to have a vertical flow of information. They report day-to-day operations
information to middle management. /iddle managers have a vertical and
hori+ontal flow of information. They receive reports from supervisors below
them 7vertical) and e4change information with other middle managers
7hori+ontal). Top managerial-level information flow is omni-directional. They
receive internal information from subordinate middle managers7vertical). They
e4change information with other top-level managers 7hori+ontal). Ainally* they
have an e4ternal flow of information* receiving data to assist with decision-
making.
ifficulty level: /edium
"age: #$)

1%6. Eame and describe the four most common types of computer-based information
systems.
Answer: Transaction "rocessing 0ystems 7T"0) record the day-to-day
transactions and build the base databases for the other systems. /anagement
8nformation 0ystems 7/80) summari+e the T"0 output in standard reports.
ecision 0upport 0ystems 700) assist middle managers in making decisions by
analy+ing various scenarios. !4ecutive 0upport 0ystems 7!00) provide easy-to-
use overviews of an entire organi+ation.
ifficulty level: /edium
"age: #$3

1#$. 'hat are the si4 functions of a T"0 for accounting(
Answer: The si4 functions of a T"0 for accounting are: sales order processing*
accounts receivable* accounts payable* inventory* payroll* and general ledger.
ifficulty level: /edium
"age: #$5
1#1. 'hat is the purpose of a management information system(
Answer: A management information system takes the data created in the T"0 and
creates a variety of standard reports.
ifficulty level: /edium
"age: #$6
1#%. Eame the three common types of /80 reports.
The three common /80 reports are: periodic* demand* and e4ception.
ifficulty level: !asy
"age: #1$
1##. 'hat are the four parts of a 00(
Answer: The four parts of a 00 are the user* the data* the system software* and
the decision model.
ifficulty level: Bard
"age: #11
1#). escribe the different decision models.
Answer: The different decision models used in a :00 are operational* tactical*
and strategic. The operational model is used by low-level managers to assist with
planning the day-to-day activities. Tactical models are used by middle managers
to control the work of an organi+ation* such as financial planning. 0trategic
models are used by top-level management to create long-range plans.
ifficulty level: /edium
"age: #11

1#1. 'hat is the purpose of an !00(
Answer: An !00 gives an overall picture of all of an organi+ation,s functioning.
8t can provide access to both internal and e4ternal information and is used for
strategic planning. 8t is capable of presenting information in a simple* graphical
way.
ifficulty level: /edium
"age: #1%