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Chapter 4 and 5 Questions

This document contains questions from two different chapters related to organizational leadership and customer focus. The first chapter asks about maintaining a customer focus, defining satisfaction versus perceived value, and describing the parts of a quality function deployment matrix. The second chapter questions why translating vision and mission into daily activities is important, asks how to effectively lead change around start times, and discusses Dr. Deming's fourteen points of leadership and managing with knowledge of variation.

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Barby Angel
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160 views

Chapter 4 and 5 Questions

This document contains questions from two different chapters related to organizational leadership and customer focus. The first chapter asks about maintaining a customer focus, defining satisfaction versus perceived value, and describing the parts of a quality function deployment matrix. The second chapter questions why translating vision and mission into daily activities is important, asks how to effectively lead change around start times, and discusses Dr. Deming's fourteen points of leadership and managing with knowledge of variation.

Uploaded by

Barby Angel
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Chapter 4 Creating a Customer Focus Questions

1. What must an organization do to maintain a customer focus?


2. Describe the difference between satisfaction and perceived value.
.

3. Describe the principle parts of a quality function deployment matri.
Chapter 5 Organizational Leadership Questions
4. Why is it important to translate the vision and mission into day-to-day activities?
5. . Your start time at work is 7:10 a.m. owever! the "oss doesn#t come in until 7:$0! even
thou%h he! too! has a start time o& 7:10 a.m. 't has come to his attention that people are not
arrivin% at 7:10. e wants to see this chan%e in the &uture. Will you make the chan%e? Why?
Why not? What would you do as an e&&ective leader to make the chan%e possi"le?
(. Which o& )r. )emin%#s &ourteen points deal with leadership? *ive an e+ample o& where you
have seen these points applied ,or where they need to "e applied-.
.
7. What does it mean to mana%e "y &act and with a knowled%e o& variation?

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