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What Factors Are Important To The Customer? Time: Kaizen

Kaizen is a Japanese philosophy that focuses on continuous improvement by eliminating waste. The document discusses key factors for customers like time and reducing lead times. It notes that manufacturing cycle time is only one part and that inputting, processing, and issuing orders along with assembly, loading and delivery also present opportunities for improvement. Common improvement efforts in the past focused only on reducing non-value added time with no attention to other areas, resulting in reduced lead time but at a substantial cost.

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40 views

What Factors Are Important To The Customer? Time: Kaizen

Kaizen is a Japanese philosophy that focuses on continuous improvement by eliminating waste. The document discusses key factors for customers like time and reducing lead times. It notes that manufacturing cycle time is only one part and that inputting, processing, and issuing orders along with assembly, loading and delivery also present opportunities for improvement. Common improvement efforts in the past focused only on reducing non-value added time with no attention to other areas, resulting in reduced lead time but at a substantial cost.

Uploaded by

michutty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Kaizen

KAI ZEN
To modify, to change Think, make good, make better
= KAIZEN
Make it easier by studying it, and making the improvement through elimination of waste.
What factors are important to the customer?
TIME: The single best indicator of competitiveness
Set-up or Change-over Time
Manufacturing Cycle Time
roduct !evelopment Time
Customer "ead Time # !elivery Time
$orking to reduce or minimi%e each of these times can make your company more valuable to both its
internal and e&ternal customers.
Shrinking Lea Times
'educing the overall time from receiving the order to delivering the product makes your company more
responsive to the customer. This can become the deciding factor when the customer makes their
selection.
(s can be seen, manufacturing is only one part of the entire process. )nputting, processing, and issuing
orders is an area for improvement, as well as, assembly, loading and delivery to the customer*
Where!s the Time in Lea Time
This timeline represents an overall lead-time, with very little time spent on adding value to the product.
Common )mprovement +fforts Concentrated on reducing ,(
time, with no attention given to.
NVA
'esults of Common )mprovement efforts, did not improve response time. ,( time is reduced, but, the
costs for those improvements in lead time was substantial.

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