Scribd
Upload
58 views

Change

The document contains a questionnaire to collect customer feedback on Escort tractors. It asks respondents for their contact information and income level. It then asks questions to understand customer satisfaction levels regarding different aspects of Escort tractors like fuel efficiency, safety, design, maintenance costs, and power steering. Additional questions gather information on the purpose of tractor usage, source of awareness about the brand, and performance evaluation. Finally, it asks about any issues faced and suggestions for improvement.

Uploaded by

Vikaskundu28
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
58 views

Change

The document contains a questionnaire to collect customer feedback on Escort tractors. It asks respondents for their contact information and income level. It then asks questions to understand customer satisfaction levels regarding different aspects of Escort tractors like fuel efficiency, safety, design, maintenance costs, and power steering. Additional questions gather information on the purpose of tractor usage, source of awareness about the brand, and performance evaluation. Finally, it asks about any issues faced and suggestions for improvement.

Uploaded by

Vikaskundu28
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

QUESSTIONAIRE

Customer Profile
Name Occupation

Age Address

1. Annual income of the respondents
a) Less than Rs. 1,50,00/ thousand
b) Rs. 1,50,000/- to Rs. 3,00,000/-
c) Rs. 3,00,000 to Rs. 5,00,000/-
d) Above Rs. 5,00,000/-

2. Are you satisfied with Escort tractor?
a) Yes
b) No

3. If yes which factor you consider is satisfies you most?
a) feature
b) low maintenance
c) Comfort
d) looks
e) after sales service

4. Are you satisfied with the fuel consumption of tractor?
a) Extremely satisfied
b) Satisfied
c) Neutral
d) Dissatisfied





5. Are you satisfied with the safety and comfort of Escort tractor?
a) Extremely satisfied
b) Satisfied
c) Neutral
d) Dissatisfied

6. Are you satisfied with the design?
a) Extremely satisfied
b) Satisfied
c) Neutral
d) Dissatisfied

7. Are you satisfied with maintenance cost?
a) Extremely satisfied
b) Satisfied
c) Neutral
d) Dissatisfied

8. Are you satisfied with the power steering?
a) Extremely satisfied
b) Satisfied
c) Neutral
d) Dissatisfied

9. What is the purpose of using Escort Tractors?
a) Agricultural
b) Commercial






10. From where you come to know about Escort Tractors?
a) Newspaper
b) Relatives
c) T.V.
d) Friends

11. What you think about the performance of the Escort Tractors?
a) Very Good
b) Good
c) Average
d) Bad
e) Very Bad

12. What are the problems you are facing with ESCORT Tractors?
a) Oil leakage in hydraulic
b) Low load capacity of hydraulic
c) Low life of engine
d) No problem

13. Have you used Escort tractors before?
i. Yes
ii. No

14. Our general perception about Escort tractor?
a) Very good
b) Good
c) Average
d) Bad






15. Are you satisfied with the after sales service of Escorts?
a) Extremely satisfied
b) Satisfied
c) Neutral
d) Dissatisfied

16. Do you want to give any suggestion about any change in the tractor?

You might also like