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Job Title: IT Technician

The IT Technician will provide technical assistance to end users, performing tasks like installing, configuring, and troubleshooting IT systems and networks. They will carry out maintenance, repairs, and upgrades of equipment. The technician will also diagnose and resolve issues from the helpdesk, monitor resource utilization, dispose of hardware, and keep their knowledge up to date. A diploma in computer science, 2 years of experience, and certifications are required for the role.

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SD BN
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32 views

Job Title: IT Technician

The IT Technician will provide technical assistance to end users, performing tasks like installing, configuring, and troubleshooting IT systems and networks. They will carry out maintenance, repairs, and upgrades of equipment. The technician will also diagnose and resolve issues from the helpdesk, monitor resource utilization, dispose of hardware, and keep their knowledge up to date. A diploma in computer science, 2 years of experience, and certifications are required for the role.

Uploaded by

SD BN
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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JOB DESCRIPTION

Job Title : IT Technician


.
Job Purpose:
Provide technical assistance to end users in the areas of IT systems and networks.
. Principal Accountabilities:
Perform installation, configuration, and troubleshooting of IT systems and network
peripherals.
Carry out scheduled maintenance, timely repairs/replacements and upgrades of IT
euipment and hardware as reuired.
!iagnose " resolve troubleshooting issues received through the helpdesk
management system.
#onitor the allocation of IT resources to ensure optimum utili$ation.
Identify and prepare hardware for safe disposal.
%eep abreast of developments in IT services and the industry to update knowledge
and ensure professional support is rendered to users.
Compliance in accordance with section/Company policies and &'( standards.
. Knole!"e S#ills an! E$perience:
!iploma in Computer 'cience or any related discipline.
) years* relevant e+perience.
, certificate such as #icrosoft IT Professional -#CITP. or euivalent is reuired.
/ood written and spoken (nglish communication skills.
/ood interpersonal skills.
,dvanced analytical and problem0solving skills.
/ood customer service orientation.
'elf0driven with e+cellent time management skills.
'tress tolerance.
,ttention to detail.
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