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Curriculum Vitae: Senior Process & Soft Skills Trainer

This document contains the curriculum vitae of Alexandra Bodea. It lists her work experience including positions as a senior process and soft skills trainer at EXL Service, Cluj-Napoca, Romania from December 2013 to August 2014 and as a customer care agent and back office travel agent at EXL Service, Cluj-Napoca from May 2012 to December 2013. It also lists her education including an AP in Service, Hospitality and Tourism Management from UCN, Aalborg, Denmark in 2016 and a Bachelor's degree in Theatre and TV-Artistic stage direction from Babes Bolyai University, Cluj-Napoca, Romania in 2012. Contact information and languages/skills are also included

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Alexandra Biro Aproape Bodea
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42 views2 pages

Curriculum Vitae: Senior Process & Soft Skills Trainer

This document contains the curriculum vitae of Alexandra Bodea. It lists her work experience including positions as a senior process and soft skills trainer at EXL Service, Cluj-Napoca, Romania from December 2013 to August 2014 and as a customer care agent and back office travel agent at EXL Service, Cluj-Napoca from May 2012 to December 2013. It also lists her education including an AP in Service, Hospitality and Tourism Management from UCN, Aalborg, Denmark in 2016 and a Bachelor's degree in Theatre and TV-Artistic stage direction from Babes Bolyai University, Cluj-Napoca, Romania in 2012. Contact information and languages/skills are also included

Uploaded by

Alexandra Biro Aproape Bodea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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E - MAI L : BODE A. AL E XANDRA1 @GMAI L .

COM
HOME ADDRE S S : HAS DUNVE J , AAL BORG
MOBI L E P HONE : 9 1 8
C U R R I C U L U M V I T A E
A L E X A N D R A B O D E A
D E C E M B E R 2 6 1 9 8 9
WORK EXPERIENCE
December 2013 August
2014
EXL Service, Cluj- Napoca, Romania
Senior Process & Soft Skills trainer
- Prepare and delivery timely and according to standard
requirements the periodic reports assigned by the
Supervisor.
- Delivering Trainings for Operations as per the desk
instructions provided or validated by the cliet.
- Deliver training as per Operations needs
- Asses the the trainees and present the results and overvall
feedback to HR and Operations Leardship.
- Provide fair and objective feedback to trainees post the
assessments
- Create training materiales based pn the process needs and
outcome from quality audits.
- Assist OPs- AMs in identifying training needs for the
agents and process level issues that can help improve
performance.
- Maintain MIS for trainings delivered.
[May 2012 December
2013]
EXL Service, Cluj Napoca, Romania
Customer Care agent with French/ Back office travel agent
-Invoicing business travels
- Processing travel cancellations and refunds
- Processing travel booking request
- Assuring the Quality and customer satisfaction metric
- Updating the system with relevant information
- Answering the phone / email inquiries coming from client
and vendors
- Contacting the vendors to retrieve additional information
- Processing hotel booking request using client specific
applications
- Communicating with clients point of sales through phone,
email or chat
EDUCATION
2016
UCN, Aalborg, Denmark
AP in Service, Hospitality and Tourism Management
2012 Babes Bolyai University, Cluj- Napoca, Romania
Bachelor degree- Theatre and TV- Artistic stage direction
2008 Mihai Eminescu College, Petrosani, Romania
Philology Bilingual (French and English)
LANGUAGE SKILLS
Danish- Beginner

English- Advanced
French- Advanced
Italian- Beginner
Romanian- Native
IT SKILLS
Ms office
Internet
MISCELLANEOUS
Citrix
Customer orientation
MS Office
Customer service
GDS system- Amadeus
ERP systems
CRP systems
Teamwork
Team management
Art history
Punctual
Perseverant
Organized
Invocing systems
REFERENCES
Mihaiela Cioaca EXL Service Romania, Senior Manager

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