7 ae Welcoming customers to a restaurant | Before you read 1 Work in pairs. Decide which qualities you need for each of these jobs in a restaurant. Some qualities may match more than one job. waiter m manager m chef polite m be a good cook m creative m energetic friendly m be a leader Reading 2 Two customers, Paul and Mona Martin, arrive at a restaurant. It's 8.30 p.m, Read the four dialogues (waite » Pat }, Hona=C). Fill in the gaps with the phrases in the box. our table is ready @ can | have = what name is it « Do you have = Would you like m Here's the menu m can I help you m so that’s m I'm sorry, we're fully booked °K Hello 9 c table for to, A a reservation? © aie atthe moment, But we have a cancellation at 9.00. B_ At9.00. Yes, that’ fine. A OKs please? B. Martin, A &____ smoking ornon- smoking? © Non-smoking please. 3A Would you like a drink while youre waiting? B Yes, er.. a beer, please? A. And for you? C_TLhave a sparkling mineral water. A OK aber and a water, 4 A Bxcuseme,¢ This way, please ... Is this table al right for you? CC Thisis fine. Aw ___, the specials are on the board. B_ Thankyou. MINNIE tourism and catering Vocabulary 3 Read the dialogues again. Underline the phrases that mean 1... until your table is ready 2. have you booked? 3 come with me 4 someone has said they are not coming 5 dishes which are only available today 4 Who usually says these things? Write W (waiter) ‘or (customer). 1 Can I have your name? 2 We have a reservation for 9.00, 3 Thave a cancellation for 8.30, 4 Would you like a drink? 5 Do you have a table for four? 6 Do you havea reservation? Speaking 5. Work in pairs. Read the dialogues from Exercise 2 aloud. 6 Work in pairs. Make up a dialogue using the information below. Try to use phrases from Exercise 2, When you finish, change roles. Waiter It is 9.00 on Friday evening and your restaurant is fully booked. You have one table free at 9.30 due to a cancellation. Four customers arrive. One of them speaks fi ‘+ Greet them and check if they have a reservation. * Offer them a table at 9.30. + Askfora name. + Offer them drinks. + Tell them when the table is ready. Gi ials. them the menu and spec Customer You are with three friends. It is 9.00 on Friday evening and you want to eat at this restaurant. You don't have a reservation. Most restaurants in town are fully booked. Speak first. © Greet the waiter and ask for a table for four. * Say you dont have a reservation * Accept the offer of a table at 9.30, * Give your name to reserve the table. * Order drinks. Work in groups. Use magazines or the Intemet to find adverts for restaurants in your town. Get real ] | Create a ‘restaurant guide’. |Explaining the menu Before you read 1 Number these courses from a menu in the order you think they should be eaten or drunk. dessert coffee main course starter salad cheese Reading 2 Paul and Mona are at a restaurant. Look at the menu and label the sections with the headings in the box. Desserts m Main courses m Vegetables/salads | = Starters mw Drinks 1 Caesar salad Grilled goat's cheese with vegetables ‘Tuscan bean soup ee Butternut squash risotto with cheese ‘Tagliatelie alla cacciatora Salmen steak with creamed lentil Grilled steak with red wine sauce ZXDL 3 Mixed vegetables in season Green salad Potatoes (fried, boiled, mashed) POLSON ee Lemon tart Chocolate mousse Ice cream (chocolate or pistachio) White wine (lass) £2.65 £9.95 (glass) £2.75 £10.55 £2.75 (still) £1.7 (sparkling) £1.95 Red wine eers (by the bottle) Mineral water (500m!) 3 Paul and flona are ready to order. Read the dialogue (waiter=A, Paul=B, llona=C) and complete the waiter’s notes. Ixes _ Ixss A Are you ready (0 orde B Yes. Er... what's butternut squash? A Its a kind of vegetable. I'sa bit ike courgette It tastes quite sweet. € OK... and what is the tagliatelle alla cacciatora? Does it have any meat it A Yes, is pasta with a sauce made with tomatoes, white wine, and pancetta. Its delicious, € Pancetta? What's that? A Its a kind of meat from lta. I's ike ham, © OK. IT start with the Caesar salad, then the salmon steak. B And IIIhave the soup and the butternut squash risotto. A OK, Caesar salad and soup, then one salmon and one risotto. Would you like vegetables or sala’? B Id like a green salad. © Yes, me tov, A So two green salads, And to drink? C Some wine... A ‘The house white is very good. C Fine, Can we have x bottle of the house white, please? And some sparkling water, 4 Read the dialogue again. Find two phrases to: a askforsomething — b explain a dish © recommend something, Speaking 5 Work in pairs. Think of two typical dishes from your country, Discuss how you would explain them to a customer. Wa kind of... 1’ made with .. Writing 6 Writea short dialogue between a customer and waiter, asking and answering about the dishes you discussed in Exerc Get real Work in pairs. Use maga find reviews of restaurants, in your language or in English. Choose your favourite good review and your favourite bad review. Report back to the class on what you found, and what the reviews s Wsa bit like... es oF the Internet to Tourism and Catering (Gi ;