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SBI IVR Flow

The document provides instructions for using an interactive voice response (IVR) system for an SBI credit card. It lists several options including reporting a lost or stolen card, getting credit card information, creating an OTP, activating a card, updating contact information, checking application status, managing an account, checking reward point balances, and speaking to a customer service representative. Most options require entering the card number and additional information such as the T-PIN, date of birth, or application number.

Uploaded by

Ankur Verma
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
2K views1 page

SBI IVR Flow

The document provides instructions for using an interactive voice response (IVR) system for an SBI credit card. It lists several options including reporting a lost or stolen card, getting credit card information, creating an OTP, activating a card, updating contact information, checking application status, managing an account, checking reward point balances, and speaking to a customer service representative. Most options require entering the card number and additional information such as the T-PIN, date of birth, or application number.

Uploaded by

Ankur Verma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dial SBI Card Helpline and Select Preferred Language

Report
Lost or Stolen
Card

Credit Card
Information

Create One Time


Password (OTP)
for IVR Transactions

Enter
Card Number
& T-Pin

Offers
On your Card

Card
Activation

Update
Mobile Number

Application
Status

Apply for a Card

mno

Generate
PIN

Know the status


of your application

Enter your Card number,


followed by your 4-digit
Year of Birth (Or T-Pin, if already
created) e.g. If your Date of Birth
is 18th March 1967, enter 1967

Manage Your
Account

Last Payment Details


Current Outstanding
Available Credit Limit
Available Cash Limit
Total Amount Due
Minimum Amount Due
Payment Due Date

Know Your Reward


Points Balance

Change T-Pin
Register for E-Statement

Enter 16 Digit Card Number


Enter Card Expiry Date
Enter DOB in
DDMMYYYY format

Last 3 Billed and


Unbilled Transactions

Request for Duplicate


Statement

Enter 13-digit
Application number
received via SMS
Enter DOB in
DDMMYYYY format

Speak to
Customer Service
Representative

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