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ISO Prinps

Quality Management Principles outlines eight principles for organizations to improve performance: 1) Customer focus - understand customer needs and exceed their expectations. 2) Leadership - establish unity of purpose and direction and create an environment where people can achieve objectives. 3) Involvement of people - involve people at all levels to enable their full abilities to benefit the organization.

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29 views

ISO Prinps

Quality Management Principles outlines eight principles for organizations to improve performance: 1) Customer focus - understand customer needs and exceed their expectations. 2) Leadership - establish unity of purpose and direction and create an environment where people can achieve objectives. 3) Involvement of people - involve people at all levels to enable their full abilities to benefit the organization.

Uploaded by

bubun007
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Quality Management Principles

These principles have been developed for use by top management


in order to lead the organization toward improved performance.
Customer focus
Organizations depend on their customers and therefore should
understand current and future customer needs, should meet
customer requirements and strive to exceed customer expectations.
Leadership
Leaders establish unity of purpose and direction of the
organization. They should create and maintain the internal
environment in which people can become fully involved in
achieving the organizations objectives.
Involvement of people
People at all levels are the essence of an organization and their full
involvement enables their abilities to be used for the organizations
benefits.

Process approach
A desired result is achieved more efficiently when activities and
related resources are managed as a process.

System approach to management


Identifying, understanding and managing interrelated processes as
a system contributes to the organizations effectiveness and
efficiency in achieving its objectives.
Continual improvement
Continual improvement in organizations overall performance
should be a permanent objective of the organization.
Factual approach to decision making
Effective decisions are based on the analysis of data and
information.
Mutually beneficial supplier relationships
An organization and its suppliers are interdependent and mutually
beneficial relationship enhances the ability of both to create value.

Successful use of the eight management principles by an


organization will result in benefits to interested parties, such as
improved monetary returns, the creation of value and increased
stability.

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