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Travel Agency COMPLAINT

The letter is a complaint from a customer to a travel agency about a disappointing holiday. It summarizes that the bus arrived three hours late to the destination. The hotel was completely different than depicted in the brochure and there were no single rooms available, forcing the customer to share a room. Breakfast was not included as advertised and the food smelled strange and was heavily seasoned, causing indigestion. The hotel room overlooked an old factory and litter, not the advertised view. Due to these issues, the customer believes they are entitled to a partial refund and will contact a lawyer if the agency does not address the complaint.

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15K views

Travel Agency COMPLAINT

The letter is a complaint from a customer to a travel agency about a disappointing holiday. It summarizes that the bus arrived three hours late to the destination. The hotel was completely different than depicted in the brochure and there were no single rooms available, forcing the customer to share a room. Breakfast was not included as advertised and the food smelled strange and was heavily seasoned, causing indigestion. The hotel room overlooked an old factory and litter, not the advertised view. Due to these issues, the customer believes they are entitled to a partial refund and will contact a lawyer if the agency does not address the complaint.

Uploaded by

kaderr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Writing Development Page : 130

stream

scientific

The advertisement leaflet on the next page belongs to a holiday maker who has come back
home from a disappointing adventure holiday abroad. Write a letter of complaint to the travel
agency owner.

Karims Travel Agency


Place de la concorde
Blida

Kader Blidi
Rue Zabana N12
Blida
May 22nd, 2014

Dear Sir/Madam
I am writing to complain about a holiday you arranged for me.
Unfortunately, it was not as I expected it to be.
To begin with, our bus reached the destination three hours later than planned.
I must mention that the trip was stressful and the bus driver made some
incautious overtakes that made us shiver of fear. In addition, when we arrived at
the hotel it was the shock of my life. It was completely different from the one
you showed us on the brochure. To make matters worse, there were no single
rooms left, as a consequence, I had to share a room with another tourist for a
week.
I was utterly surprised when I found out that the breakfast was not included
into the holiday price as it was highlighted in the advertisement and most of the
dishes had a strange smell and heavily seasoned which caused some indigestion
for most of us.
Furthermore, I was disgusted when I discovered that the room overlooked a
gloomy view on an old factory and litter.
Considering all the above, I believe I am entitled to a partial refund. I hope
that you will take into consideration this matter before we get in touch with a
lawyer to sue your agency.

I look forward to hearing from you soon.


Yours faithfully.
Kader Blidi

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