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Communication Skill For Sales

Effective communication skills are important for salespeople. Nonverbal communication such as facial expressions and body language account for more of the message than the actual words. It is better to have a conversational approach that focuses on learning about the client's interests and needs rather than making presentations about yourself or the product. The goal should be cooperation instead of manipulation.

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manuroengz
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80 views6 pages

Communication Skill For Sales

Effective communication skills are important for salespeople. Nonverbal communication such as facial expressions and body language account for more of the message than the actual words. It is better to have a conversational approach that focuses on learning about the client's interests and needs rather than making presentations about yourself or the product. The goal should be cooperation instead of manipulation.

Uploaded by

manuroengz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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COMMUNICATION SKILL FOR

SALES PEOPLE

The

meaning

of your

communicatio
n is the
response you
get

Clients will remember what you

looked
like
more than what you
said

Source:AlbertMehrabian,NonverbalCommunication.Chicago;AldineAtherton,1972,p182.

How do we

discover/learn

client interests, needs, and concerns?

changes

Manipulation Cooperation

Presentation Conversation

About you.. About them

Thank you!

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