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Chapter16 Lecture 2 Conflict Management

The document discusses five approaches to managing conflict: avoidance, competition, accommodation, compromise, and collaboration. It presents each approach on a continuum, and notes their pros and cons. Competition has a clear winner but may cause future conflicts, while accommodation stops conflict but does not fully resolve it. Compromise shows goodwill but leaves both parties only partially satisfied. Collaboration aims for a "win-win" solution but can be difficult to achieve. Effective conflict management requires understanding when each approach is appropriate. Tips for the workplace include building relationships, addressing issues promptly, respecting differences, and focusing on problem-solving rather than changing people.

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phirlayayadil
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33 views

Chapter16 Lecture 2 Conflict Management

The document discusses five approaches to managing conflict: avoidance, competition, accommodation, compromise, and collaboration. It presents each approach on a continuum, and notes their pros and cons. Competition has a clear winner but may cause future conflicts, while accommodation stops conflict but does not fully resolve it. Compromise shows goodwill but leaves both parties only partially satisfied. Collaboration aims for a "win-win" solution but can be difficult to achieve. Effective conflict management requires understanding when each approach is appropriate. Tips for the workplace include building relationships, addressing issues promptly, respecting differences, and focusing on problem-solving rather than changing people.

Uploaded by

phirlayayadil
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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CONFLICT

MANAGEMENT
Chapter 16 Lecture 2

5 ways to manage
conflict

Avoidance
Competition (A)
Accommodation (B)
Compromise (C)
Collaboration (D)

Conflict Continuum
I win, you lose (competitionA)
I lose or give in (accommodateB)
We both get something
(compromiseC)
We both win(collaborateD)
A
B
C
D

Competition

Plus
The winner is clear
Winners usually experience gains

Minus
Establishes the battleground for the
next conflict
May cause worthy competitors to
withdraw or leave the organization

Accommodation

Plus
Curtails conflict situation
Enhances ego of the other

Minus
Sometimes establishes a precedence
Does not fully engage participants

Compromise

Plus
Shows good will
Establishes friendship

Minus
No one gets what they want
May feel like a dead end

Collaboration

Plus
Everyone wins
Creates good feelings

Minus
Hard to achieve since no one knows
how
Often confusing since players can
win something they didnt know
they wanted

What This Means

Managing conflict means you need to


develop several styles and decide
which is valuable at any given point of
conflict

Tips for Managing


Workplace Conflict

Build good relationships before conflict occurs


Do not let small problems escalate; deal with them as
they arise
Respect differences
Listen to others perspectives on the conflict situation
Acknowledge feelings before focussing on facts
Focus on solving problems, not changing people
If you cant resolve the problem, turn to someone who
can help
Remember to adapt your style to the situation and
persons involved

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