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Can You Provide Some Examples of Quality Objectives For An Organization?

Quality objectives may be established to measure products, processes, customer satisfaction, suppliers, resource use, and overall QMS performance. Examples of objectives include reducing defect rates and scrap rates to improve products, decreasing cycle times and errors to boost process productivity, lowering customer complaints and returns to enhance satisfaction, and increasing on-time delivery and reducing supplier issues to strengthen suppliers. Objectives can also target availability, capability, and efficiency of resources like facilities and equipment.

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576 views

Can You Provide Some Examples of Quality Objectives For An Organization?

Quality objectives may be established to measure products, processes, customer satisfaction, suppliers, resource use, and overall QMS performance. Examples of objectives include reducing defect rates and scrap rates to improve products, decreasing cycle times and errors to boost process productivity, lowering customer complaints and returns to enhance satisfaction, and increasing on-time delivery and reducing supplier issues to strengthen suppliers. Objectives can also target availability, capability, and efficiency of resources like facilities and equipment.

Uploaded by

balusandeep20
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Can you provide some examples of quality objectives for an

organization?
Quality objectives may be established to measure the performance of products;
processes; customer satisfaction; suppliers; use of resources; and the overall
performance and effectiveness of the QMS. Quality objectives may be
established for all QMS processes.
Examples of quality objectives:
Product - reduction in defect rates, PPMs (defective parts per million), scrap
rates, rework; improvement in on time delivery (see clause 7.1a).
Process - objectives generally focus on improving process productivity through
the elimination or reduction of variation and waste in process - inputs, outputs,
conversion activity, and related use of resources.
Objectives may be used to monitor and improve process - productivity;
reduction of cycle time, errors, omissions, and failures; etc. Examples could
include objectives for - set-up time; run rates; process cycle time; etc.
Customers - # and $ value of product returns; reduction in # of complaints;
improvement in customer satisfaction rating; % on time delivery; # and $ value
of service or support issues/delays; etc, (see clause 8.2).
Suppliers - # and $ value of material defects; % on time delivery; # of
complaints with supplier.
Resources - (includes facility; equipment; labor; etc.) - objectives could be
established based on availability; capability; maintenance; personnel
competency, absenteeism; production rates; efficiency; safety; etc.

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