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Introduction To OM

Operations management involves the systematic design, direction, and control of processes that transform inputs into products or services for both internal and external customers. It aims to match the flow of materials, services, and information with customer demand through supply chain management. Effective operations management closes the gap between an organization's competitive priorities like cost, quality and time, and its actual competitive capabilities. If operations management fails, it can negatively impact an organization's competitiveness, productivity and profits. Tools used in operations management include project management, process management, quality management, capacity planning, inventory management and supply chain management.

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Samantha Siau
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45 views

Introduction To OM

Operations management involves the systematic design, direction, and control of processes that transform inputs into products or services for both internal and external customers. It aims to match the flow of materials, services, and information with customer demand through supply chain management. Effective operations management closes the gap between an organization's competitive priorities like cost, quality and time, and its actual competitive capabilities. If operations management fails, it can negatively impact an organization's competitiveness, productivity and profits. Tools used in operations management include project management, process management, quality management, capacity planning, inventory management and supply chain management.

Uploaded by

Samantha Siau
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Introduction to

Operations Management

What is Operations Management (OM)?

Operations Management
The systematic design, direction, and control of processes that transf
orm inputs into services and products for internal, as well as external,
customers

Supply Chain Management (SCM)


The synchronization of a firms processes with those of its suppliers a
nd customers to match the flow of materials, services, and informati
on with customer demand

The Role of Operations in the Organizatio


n

What is Operations Management (OM)?

A Process View

What is Operations Management (OM)?

The Supply Chain View


Value addition & Waste elimination

Why OM?

Competitive Priorities
The critical dimensions that a process or supply chain MUST possess t
o satisfy its internal or external customers, both now and in the futur
e

Competitive Capabilities
The cost, quality, time, and flexibility dimensions that a process or su
pply chain ACTUALLY possesses and is able to deliver

Effective OM strategy closes the gap


between competitive priorities and competitive capabilities!!

Why OM?

If we fail to have an effective


OM

Source: Honey Butter Chips: Six things to know


http://www.koreatimes.co.kr/www/news/nation/2014/11/511_168634.ht
ml

Tools for Efficient OM

Project Management (chapter 2)

Process Management (chapter 3, 4, 7)

Quality Management (chapter 5)

Capacity Planning (chapter 6)

Inventory Management (chapter 9)

Supply Chain Management (chapter 10, 12, 13)

Facility Location (chapter 11)

Forecasting (chapter 14)

Scheduling (chapter 15)

Resource Planning (chapter 16)


8

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