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Assertive Communication Case Study

The document provides an example case study and template for an assertive communication response. It describes a situation where an employee's previously approved vacation request is being denied by their supervisor due to a new contract. The template includes sections for a behavior description, feeling message, consequence statement, and request statement to address the problem in an assertive manner.

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Alexandra Panescu
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
459 views

Assertive Communication Case Study

The document provides an example case study and template for an assertive communication response. It describes a situation where an employee's previously approved vacation request is being denied by their supervisor due to a new contract. The template includes sections for a behavior description, feeling message, consequence statement, and request statement to address the problem in an assertive manner.

Uploaded by

Alexandra Panescu
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Assertive Communication Case Study #3

Behavior Description: A factual description of the behavior causing the problem


Feeling Message: A statement of your feelings in response to the behavior
Consequence Statement: An identification of the tangible consequences you are experiencing as a
result of their behavior
Request Statement: A statement of request as a possible solution to the problem

Vacation Denied
Your employer had told you that your recent vacation request was approved. Two days before your
vacation is to begin, you hear that your vacation request is now going to be denied because of a new, large
contract taken on by your company that affects the department you manage. Youve already made
extension plans to travel and will lose money if you have to cancel. Your supervisor calls you into his
office and is about to tell you that he is going to deny your time off. What do you do?

Write your four-part assertion message below.

Behavior Description:

Feeling Message:

Consequence Statement:

Request Statement:

Final Statement:

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