Critically Incident Technique
Critically Incident Technique
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Evaluation
Decision
Fact-finding
Identifying
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Advantages
Flexible method can be used to improve multiuser systems.
Data is collected from the respondents
perspective and in his or her own words.
Identifies even rare events that might be
missed by other methods.
Inexpensive and provides rich information.
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Disadvantage
The critical incident technique often rely on
memory, incidents may be imprecise or may
even go unreported.
The method has a built-in bias towards
incidents that happened recently, since
these are easier to recall.
Respondents may not be accustomed to or
willing to take the time to tell (or write) a
complete story when describing a critical
incident.
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THANK
YOU
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