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Week 8 Final Project

This training course aims to improve collaboration between University of Phoenix managers and team members. The one-day course will use activities and techniques to develop team building and collaboration skills. It will focus on improving cooperation between departments and managers/teams to provide better student service. The training was developed based on feedback showing issues with poor service and communication from advisors that led to student withdrawals. The target audience is all employees, including managers and team members from all departments. The training will take place over 8 hours with various activities focused on communication, conflict resolution, and personality types. The goals are for employees to complete surveys, participate in a communication/conflict game, and provide feedback.

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76 views

Week 8 Final Project

This training course aims to improve collaboration between University of Phoenix managers and team members. The one-day course will use activities and techniques to develop team building and collaboration skills. It will focus on improving cooperation between departments and managers/teams to provide better student service. The training was developed based on feedback showing issues with poor service and communication from advisors that led to student withdrawals. The target audience is all employees, including managers and team members from all departments. The training will take place over 8 hours with various activities focused on communication, conflict resolution, and personality types. The goals are for employees to complete surveys, participate in a communication/conflict game, and provide feedback.

Uploaded by

api-288633056
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Instructional Design for

University of Phoenix
Employee Collaboration
Training
By Lupe Dalluge
August 4, 2014
CUR/516
Instructor: Erinn Moriarty

Team building for University of


Phoenix managers and their teams
Description of course

This course will focus on developing manager and team members skills that
will allow them to build and maintain better collaborations among peers. I will
design and implement effective techniques and activities that managers and
their teams can apply to their team building skills right away. The purpose is
to improve employee cooperative learning and collaboration between
departments, managers and their teams. This collaboration will translate into
happy employees; therefore, turn into excellent service for students. This
training is being provided mainly based on the number of student withdrawals
within the past year due to poor service and lack of communication from
advisors. The training was built based on an analysis based on feedback from
various department leaders, managers, team members from multiple colleges,
and past and current students of University of Phoenix.

Lupe Dalluge is an Employee Relationship Development Coordinator for


University of Phoenix; she has an undergraduate degree in Business
Management is currently a MAED/AET student.

A calendar invitation will be sent to you soon!

Target Audience

Age: All employees

Gender: All Dept. Managers and Team Members

Education level: All Education levels

Socio-cultural factors: Diverse group of employees of different


ages, backgrounds, beliefs, nationality, and socio-economic status.

Audience: All Dept. Managers, team members and other employees

This is my target audience because recently University of Phoenix has


seen a considerable amount of complaints from students and
prospective students, with respect to customer service. In addition to
this, team members have complained about micro-management.
Moreover, managers (new and senior) have demonstrated a clear
disconnect to their teams demonstrating little or no relationship at all.

Modality

Training Sessions in Person and offered 3 different


opportunities:

Sessions will include mixed Teams & Colleges; managers and team
members and will be offered on Monday-Tuesday-Wednesday

Corporate Training Room A in building 30


875 W Elliot Rd, Tempe, AZ 85284

8:00 to 4:00 PM Monday

8:00-4:00 PM Tuesday

8:00-4:00 PM Wednesday

Training will take place through a series of activities that will help
integrate teams from many colleges, multi departmental team managers,
and team members. A session of Q & A will be offered immediately after
training; members will be encouraged to participate and voice any
concerns and/or suggestions.

Course Goals

During training employees should be able to:

1.

All employees will complete multiple short


quizzes/questionnaires during the training. The entire
questionnaire must be completed and turned in before leaving
each training hour session.

2.

All employees will participate in a communications/conflict


resolution game.

3.

All employees will take a 10 minutes survey at the end of the


seminar sharing at least 3 take away points per table.


SCHEDULE
PLANNER
Title of
This section

Goal of this section

PBO
Employees
Do by end
Of hour

Activity
1

HOUR
1

HOUR
2

HOUR
3

HOUR
4

HOUR
5

HOUR
6

HOUR
7

HOUR
8

Watch a
Greg Gray presentation
Titled The Chameleon

LUNCH

Discover ways to adapt to others


personalities.

Effective
Way to effectively communicate
among teams and managers

How to resolve conflict


among teams and managers

Summarize the past 7 hours,


training survey,
Feedback comments

Complete the prior activity


And complete a survey on suggestions
for areas of improvments among teams
and managers. Answer this question; if
you could change one thing what
would that be and why?

To get a different perpective on


how to treat others based on
others personalities

LUNCH

Create a list of at least 20 ways one can


adapt to others peronalities

Learn effective way to


communicate among peer,
therefore improve servicing
students

To discover ways to avoid,


control and resolve conflict

To complete a game that will


both instigate communication,
collaboration, and team
problem solving.

All employees
Will get into groups of 8-10 people,
including mixed members from different
teams and at least one manager. Next
each table group will complete a short
questionnaire of personal questions and
will provide 3 answers per table. The
answers could be true or made up.

The previous activity will be completed


and the following objective will be
achieved:
Each employee will complete a short 5
question survey and provide at least
one area of improvement and offer
suggestions to help increase
cohesiveness and collaboration among
teams and managers.

All employees will fill out a


questionnaire and discover what
type of personality they are best
described as. Each member will
share with type of peronality best
describes them.

Each employee will first give feedback


on at least one thing they learned about
each other after completing the
assessments. Second, each member
will provide feedback on how they feel
that knowing each others
characteristics will help them, when it
comes to (adapting) & cooperating
with others.

All employees will watch an


interactive 10 minute PowerPoint
that will contain effective ways to
improve communication with
peers. Each member will come up
with one tip on how to effectively
communicate among peers.

All employees will watch a


video with a scenario where
conflict is unavoidable and
each table will write down at
least one thing they would
have done differently to
achieve a better outcome.

Each table will play a


spaghetti tower game. The
game will require each table to
build the tallest tower possible
using only spaghetti, painters
tape and the top has to balance
a marshmallow.
The tallest structure wins. The
minimum hight of each
structure will be two inches.

Pass out materials


Read intructions of questionnaire

Continued
All employees will take turns giving
feedback of one thing they feel the
activity has done for the group, i.e. we
got to know each other better, it made
us laugh, etc.

Break

Break

Pass out supplies, explain the


rules.

(15 minutes)

(15 minutes)

Getting
Acquainted

Complete prior
activity

To get to know at least one personal


thing about each other and
Introduce myself

While I introduce myself

LUNCH

LUNCH

Go around each table and pass around


a sheet with 3 sections.

Watch video
(5 minutes)
(30 Minutes)

(10 minutes)

(5 minutes)
( 15 minutes)

Activity
2

Employees must complete questionnaire


By anwering 3 questions anonymously
And put in bowl at center of table.
(15 minutes)

Complete survey with 2


Areas of improvement and solutions to
help teams and managers
(15 minutes)

All employees will take turns


saying what type of personality
trait defines them best, i.e. a
director, a planner, social, artist,
etc. as well a give feedback
whether they feel this is an
accurate description of
themselves or not.

LUNCH

Each table will collaborate and come


up with 3 different ideas on how
learning about each other can improve
relationships that will traslate into
happier employees; therefore, better
service

Watch PowerPoint

Watch conflict resolution


video

15 minutes

Have teams build spaghetti


structures with the balancing
marshmallow on top

(20 minutes)
(20 minutes)

(20 minutes)

(20 minutes)

Activity
3

Each employee in each group will take


one questionnaire and take turns reading
each others answers; the rest of the
group will have to guess who answered
those particular questions.
( 20 minutes)

Continued from above.


And collection of surveys.
Includes 5 minute break.
(15 minutes)

All employees will take turns


sharing what type of personality
trait defines them best, i.e. a
director, a planner, social, artist,
etc. as well a give feedback
whether they feel this is an
accurate description of
themselves or not.

LUNCH

All employees will share one thing


they have discovered about themselves/
their peronality that was surprising to
them

Discuss at least 10 different ways


to effectively communicate among
peer.
10 minutes

Discuss what could have


been done differently and
each table will come up with
one thing they would have
done differently to avoid
conflict all together.

(20 minutes)

Discuss what worked, why and


why not?
Discuss communication
Methods used
Discuss collaboration

(15 minutes)
What role did each individual
take and was everyone okay
with this?

(10 minutes)

Was conflict avoided? Why or


why not?

(15 minutes)

Activity
4

All employees will take turns giving


feedback of one thing they feel the
activity has done for the group, i.e. we
got to know each other better, it made us
laugh, etc.
( 20 minutes)

Discuss a few of the suggestions on


survey and discuss possible solutions.

Continue above task.


LUNCH
(10 minutes)

All employees will share how this can


be applies to their everyday lives,
family, and work situations.

(15 minutes)
(10 minutes)

Play teambuilding
Communication game.
Say a phrase to one person in each
table and have each one go around
whispering the phrase until they
get to final person, compare to
original phrase. Discuss, how
communication could have been
improved?

Feedback
Any other input, share
example of recent conflict at
work

3 take away point per table,


survey of overall seminar

(20 minutes)
(10 minutes)

Course Expected Learning


Outcomes

All University of Phoenix employees, with the help of the


tools provided in training, will learn and implement at
least three learning team building activities when they
return to their teams.

All University of Phoenix employees, after watching the


conflict resolution video, will be able to recognize
potential conflict and have at least one clear solution to
help resolve or avoid negative outcomes in the workplace.

All University of Phoenix employees, after completing the


personality and traits assessment, will be able to utilize
multiple techniques to adapt to other individuals with a
similar or different personality from their own style.

Evaluations

This courses will be evaluated with the following:

During the training short quizzes will be taken to insure


employees are receptive to content and willing to implement
what they are learning when they return to their departments
and teams.

An End of Course Survey will be given at the end of the training


to assess how the training was perceived and whether the
training was suitable for this group. The group will be
encouraged to make suggestions and comments to improve
future trainings.

A undercover team member from each team will meet in a


focus group in a couple of month. The purpose for this group
will be to give feedback on how team members are behaving
and whether they are engaged in implementing the tools and
techniques they learned in training. In addition to this, they will
give feedback on whether they feel the training was successful
and suggestions on what changes can be made to improve the
outcome of this and future training sessions.

Future Training Opportunities

Session two will provide a training session on building


strong leadership among managers.

Session three will provide training on effectively giving


and receiving feedback to team members.

Session four will provide training on future team


leading activities. This session will establish more
collaboration and cooperation techniques that will
facilitate inter-departmental relationship building
among all University of Phoenix departments.

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