Work Ethics

What is your employer looking for?

Work Ethics
Ethics is a collection of values and
behaviors which people feel are moral.
In other words, ethics is the name we
give to our values or good behavior.
Positive work ethic is the collection of all
the values and actions that people feel
are appropriate in the work place.

WORK ETHICS
PERFORMANCE STANDARDS
To be successful in a career you must
possess both strong occupational skills
and good work ethics.
The following are ten areas of work
ethic traits and performance standards
you will be presented and expected to
exhibit in classrooms and the
workplace:

WORK ETHICS: Student Overview

WORK ETHICS
PERFORMANCE STANDARDS
1. Attendance

Attend 90% or more of the required class time

Be tardy for class no more than eight times
during a six weeks
Notify instructor before planned absences or
tardiness
Be prepared for class by reading assignments
and completing homework
Participate in activities by contributing to class
discussion, completing assignments, and being
involved in lab activities
Begin and end work as expected
Use work time appropriately
WORK ETHICS: Student Overview

Attendance
GOOD ATTENDANCE IS EXPECTED
IT IS THE CORNER-STONE OF
ADVANCEMENT
DEPENDABILITY = RELIABILITY =
MARKETABILITY

WORK ETHICS
PERFORMANCE STANDARDS
2. Character
Display a high level of effort and
commitment to performing and
completing work
Be honest in all situations
Demonstrate trustworthiness and
responsible behavior
Displays loyalty, dependability, reliability,
initiative, and self-discipline
WORK ETHICS: Student Overview

LOYALTY
In return for salary and benefits, the firm expects
loyalty.
With loyalty comes a sense of pride.
All employees are goodwill ambassadors and
salespeople for their company.
Employees must keep company secrets.
The more the company succeeds the more you
will succeed.
If you can not feel faithfulness and allegiance to
your company, you should seek a job eleswhere.
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HONESTY
Honesty is
valuable
Employees
account for 30%
of all shortages

HONESTY
Being honest is more than
just not taking things
In an 8 hour day --- how
much time should be spent
on task?
Using the company
telephone for personal
calls, checking email, or
texting is actually stealing
from the company!!!
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HONESTY
Never lie on your:
Application
Time sheet
Expense statements

Never cheat a:
Customer
Associate
Employer
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TRUSTWORTHINESS
Higher trust = higher pay!!
Closing or opening the office
Supervising others
Handing cash
Complete a task earn some
trust
Dependability & reliability =
trustworthiness.
Employers quickly see who can
handle responsibility.
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INITIATIVE
When employees have initiative, they
are willing to see that work gets done.
People with initiative are:
Motivated
Enthusiastic
Industrious
Hard working

People with initiative see a job that

needs to be done and do it!
Beyond the call of duty.
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SELF-DISCIPLINE &
SELF-RESPONSIBILITY
Self-discipline is a part of
accepting responsibility
Self-discipline requires the
handling of emotions
The hard part is making the
best choice among the
alternatives

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WORK ETHICS
PERFORMANCE STANDARDS
3. Teamwork

Encourage and facilitate cooperation, pride, trust,

and group identity
Foster commitment and team spirit
Facilitate cooperation
Respects the rights of others
Respects confidentiality
Is a team worker
Is cooperative
Is assertive
Displays a customer service attitude
Seeks opportunities for continuous learning
Demonstrates mannerly behavior
WORK ETHICS: Student Overview

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WORK ETHICS
PERFORMANCE STANDARDS
4. Appearance
Present a neat, clean appearance
Practice personal hygiene
Wear clothing suitable to the job, task
and environment
Uses appropriate verbal and written
etiquette

WORK ETHICS: Student Overview

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Who would you hire?

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Who would you hire?

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Who would you hire?

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Who would you hire?

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Appearance
Appearance deals with every aspect of how we
perceive an individual.
In an instant, we form opinions about a person
based on:
Appearance,
Smell,
Cleanliness,
Mannerisms.
Depending on the career, acceptable
appearances will vary.
Regardless of the job, there is no excuse for not
being groomed correctly.
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WORK ETHICS
PERFORMANCE STANDARDS
5. Attitude
Demonstrates a positive attitude
Appears self-confident
Display a willingness to cooperate and
accept constructive criticism
Set realistic expectations

WORK ETHICS: Student Overview

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Demonstrate a Positive
Attitude
Never
underestimate the
power of proper
attitude.
Attitude determines
how successful we
will be.
Attitude determines
altitude.
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Appear Self-confident
Self-confidence is
prerequisite to
success
Willing to learn
new skills
To take
opportunities
To grow
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Have Realistic Expectations of

Self
Setting realistic
goals, and working
to achieve them,
helps us to
continually grow and
develop

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Attitudes
Attitudes toward yourself
Carefully select professional and/or
community organizations for membership
Consider the value system of others while
examining your own values
Realize your personal worth
Appreciate and understand the
importance of the work that you do
Seek professional self-development

If you don't think well of yourself, it is

difficult for others to respect you

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Attitudes
Attitude toward your job
Accept responsibility
Maintain honesty and integrity
Understand cultural diversity
Understand the entire business operation
and where your job fits in
Understand the importance of teamwork
Avoid office politics

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Attitudes
Attitudes toward your co-workers
Respect privacy of others
Understand cultural differences
Be supportive of each other (especially
female/female relationships)
Promote teamwork
Help others to accept change

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Attitudes
Attitude toward customers/clients
Understand cultural diversity

Race
Religion
Sex
Mental disabilities
Physical disabilities

Be service-oriented

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Attitudes
Attitude toward customers/clients
Always greet people with a smile
Always stand to greet people (if possible)
Practice making proper introductions and
greetings
Observe nonverbal communication of
othersand be careful with your own

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Attitudes
Attitude toward customers/clients
Be sympathetic with a customer who has
a problem with the company
Do not admit guilt prematurely
Don't take the blame too quickly

Put yourself in the customer's place

Understand "no customerno job"

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WORK ETHICS
PERFORMANCE STANDARDS
6. Productivity

Follows directions and procedures

Observe established policies on safety
Notify proper authorities of circumstances or
situations presenting potential safety hazards
Maintain equipment and supplies
Keeps work area neat and clean
Conserves materials
Do not use or knowingly permit others to use
tools and equipment improperly
Make up missed assignments in a timely manner
Stay on task and utilize time constructively
WORK ETHICS: Student Overview

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WORK ETHICS
PERFORMANCE STANDARDS
7. Organizational skills
Prioritize and manage time and stress
effectively
Demonstrate flexibility in adapting to
changes
Good basic math skills

WORK ETHICS: Student Overview

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Time Management Techniques

Ask for help
Many are scared to ask for help
Fear being seen as intrusive or dumb
Help comes in many forms
People all around you are paid to help

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Time Management Techniques

Set timetables
Measure how youre doing
Pocket, wall, or desk calendar
Mark activity due dates appropriately
Prior to the activity due date, fill in other
days with activities that will help you
accomplish the mini steps that it will take to
complete the big assignment

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WORK ETHICS
PERFORMANCE STANDARDS
8. Communication
Communicate accurate information to
others in a professional and courteous
manner
Displays appropriate nonverbal (eye
contact, body language) and oral
(listening, telephone etiquette, grammar)
skills
Listen attentively to others
Good technology etiquette
WORK ETHICS: Student Overview

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Communication
The worst assumption a sender of a
message can make is that the message
will be received as intended
Language itself can be a barrier
Unclear wording
Slang
Jargon
Tone

Another barrier is body language

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WORK ETHICS
PERFORMANCE STANDARDS
9. Cooperation

Convey a willingness to assist others

Work to resolve conflicts and to identify
solutions in which all parties benefit
Demonstrate concern for treating people fairly
and equitably
Follow the chain of command in resolving
conflicts
Displays leadership skills
Appropriately handles criticism, conflicts, and
complaints
Demonstrates problem-solving capability
Maintains appropriate relationships with
supervisors and peers
WORK ETHICS: Student Overview

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WORK ETHICS
PERFORMANCE STANDARDS
10. Respect
Treat instructors, staff and fellow students
with respect, courtesy, and tact
Do not engage in harassment of any kind
Know the legal definitions of sexual
harassment
Deal appropriately with cultural/racial
diversity

WORK ETHICS: Student Overview

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Legal/Ethical Issues
Conduct has the purpose or effect of
unreasonably interfering with an
individuals work performance or creating
an intimidating, hostile, or offensive
working environment

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Legal/Ethical Issues

Remember:
Conduct that may not be offensive to
one person may be offensive to
another
Even if harassment is not intended,
your actions may be perceived that
way
Respect cultural differences
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Assignment
Your are the owner and CEO of your
own business.
Make a list of the top five traits you
would require your employees to
demonstrate.

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