The supervisor at an intensive foster care agency identified a need to enhance caseworkers' knowledge of case management. Workers often waited until deadlines to complete paperwork and did not collaborate with each other. To address these issues, the agency will implement changes including having workers reference policies and consult with colleagues and supervisors for assistance. A point system will be used to increase awareness of deadlines. Staff will also discuss clients they are struggling with during meetings. These changes will be presented to workers on October 15th and they will have until November 15th to demonstrate improvements.
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Agency Project Powerpoint
The supervisor at an intensive foster care agency identified a need to enhance caseworkers' knowledge of case management. Workers often waited until deadlines to complete paperwork and did not collaborate with each other. To address these issues, the agency will implement changes including having workers reference policies and consult with colleagues and supervisors for assistance. A point system will be used to increase awareness of deadlines. Staff will also discuss clients they are struggling with during meetings. These changes will be presented to workers on October 15th and they will have until November 15th to demonstrate improvements.
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Agency Project
By: Shakeanma McDougald
IDENTIFYING THE CHANGE
While interning in the IFCCS (Intensive Foster Care & Clinical Services) department, the supervisor identified a need for her workers to enhance their knowledge concerning case management. For staff to become self-sufficient, become comfortable learning new interventions and function successfully.
WHY IS THIS CHANGE NEEDED
Instead of staff being cognizant concerning policy, they will ask the supervisor questions about things they should know or can easily access in policy. Staff oftentimes wait for due dates to complete paperwork. There is no collaboration between co-workers. Some of them have the same problems among clients.
HOW TO IMPLEMENT CHANGE
Staff will reference policy, agency contacts, training information, and co-workers as a source of data. Staff will agree to be more time conscious concerning deadlines for paperwork. A point system will be implemented to enhance their awareness of deadlines. When workers get a certain amount of points, they will be reprimanded. During staffings, workers will talk about clients they are experiencing difficulty with concerning services and/or permanency.
WHEN TO IMPLEMENT CHANGE
These changes will be presented to all IFCCS workers during the next staffing. Next staff meeting is scheduled on 10/15/15. Workers will have until 11/15/15 to show improvement in these areas.
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