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Customer Satisfaction Survey

The document is a customer satisfaction survey that asks respondents to rate their overall satisfaction with the company, describe the company's products, and rate the quality, value, and customer service of the products. It also asks how long the respondent has been a customer and their likelihood of future purchases.

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Chris
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136 views2 pages

Customer Satisfaction Survey

The document is a customer satisfaction survey that asks respondents to rate their overall satisfaction with the company, describe the company's products, and rate the quality, value, and customer service of the products. It also asks how long the respondent has been a customer and their likelihood of future purchases.

Uploaded by

Chris
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Satisfaction Survey

1. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

2. Which of the following words would you use to describe our products? Select
all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

3. How would you rate the quality of our products? Please choose one.

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

4. How would you rate the value for money of our products?

Excellent

Above Average

Average

Below average

Poor

5. How responsive have we been to your questions or concerns about our


products?

Extremely responsive

Very responsive

Moderately responsive

Not so responsive

Not at all responsive

Not applicable

6. How long have you been a customer of our company?

This is my first purchase

Less than six months

Six months to a year

1-2 years

3 or more years

I havent made a purchase yet

7. How likely are you to purchase any of our products again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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